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When it comes to mishaps during your travels, the last thing you want is to lose your baggage. Unfortunately, if your bag doesn't turn up within five days after your journey, you’ll need to fill out the Air Canada Baggage Claim form. This form has two main goals: it helps in tracing your missing luggage and lays the groundwork for compensation if the search fails. It's crucial to provide accurate and complete information; otherwise, it could slow down the tracing process and affect the outcome of any compensation claim. You must submit your completed form along with essential documents like airline tickets and baggage claim checks. If you live in North America, send it to the Montreal office. If you're elsewhere, direct your claim to your local Air Canada office. Claims must be filed in writing within 21 days of arrival. Remember, this form is your official claim notice—airport incident reports won't suffice. It's important to note limitations on liability as detailed in your ticket’s Conditions of Contract, impacting what compensation you might receive. Fragile items, perishables, and consequential damages such as inconvenience are typically not covered. Through cooperation and diligent effort, the hope is to swiftly reunite you with your missing items.

Air Canada Baggage Claim Example

BAGGAGE DECLARATION

In the unlikely event that your missing baggage has not been returned to you within 5 days of your travel, you should complete this Baggage Declaration form.

The form has a dual purpose: to augment the tracing efforts and to be used as the basis of a claim should the search prove unsuccessful. We know that finding your missing baggage is more important to you than the limited indemnities described below. An erroneous or incomplete description will hamper the tracing in spite of our staff’s best efforts and could hinder any settlement.

If you reside in North America, the completed form should be mailed to our Montreal office at the address below. Residents of other countries should send it to the closest Air Canada office. PLEASE INCLUDE ALL AIRLINE TICKETS, BAGGAGE CLAIM CHECKS, AND EXCESS

BAGGAGE RECEIPTS (if applicable) AND RECEIPTS FOR ALL ITEMS CLAIMED MUST BE ATTACHED

TO SUBSTANTIATE YOUR CLAIM . PLEASE ATTACH A PHOTOCOPY OF A SIGNED PHOTO IDENTIFICATION. If you have homeowner/household insurance, baggage or credit card insurance against which you may claim, please complete question # 13.

Air Canada Baggage Claims

Air Canada ZIP 1116

P. O. Box 8000, station Airport

Dorval, Quebec

H4Y 1C3

Any claim must be made in writing wit hin 21 days of your arrival. This completed signed Baggage Declaration form is the official written notice of a claim. The report made at the airport is an incident report only. All claims will be processed as quickly as possible.

The Conditions of Contract on your ticket/e-ticket itinerary refer to limitations of liability based on tariffs, and/or the Warsaw Convention and/or the Montreal Convention. These amounts are not automatically payable but reflect what the maximum compensation might be, as each claim is subject to proof of loss.

Please note that special rules apply to fragile and perishable items and that consequential damages such as loss of enjoyment, loss of business, inconvenience, etc. are not compensable.

Please also note that for domestic travel within Canada, or for any travel where none of the aforementioned Conventions apply, airlines are not liable for the loss of money, jewellery, silverware, samples, business documents, electronic equipment or other valuable articles, whatever the circumstances.

Thank you for your cooperation and understanding. We sincerely hope that our combined efforts will result in the prompt return of your missing property.

1

BAGGAGE DECLARATION

Baggage Tracing Number : (ex. Y ULAC12345) ___ ___________ _____________________________________________________

I, Mr. / Mrs. / Ms. ________________________________________________________________________________________________

(Family Name/ s)

( Given Name/ s)

______________________________________

___________________________________________________________________

(Name as indicated on Passport if different from above )______________________________________________________________

do solemnly declare that on the____________ day of ___________ year _________________________________________

I checked baggage belonging to ___________________________________________________________________________

which is now missing and for which this c laim is made.

COMPLETE ITNERARY

From

To

Airline

Flight number

Full date

1.Number of persons travelling together:____________________Infants (under 2 yrs)________________________________________

Ticket numbers _________________________________________________________________________________________________

2.Total number of bags checked ____________Number of bags received __________Number missing ___________________________

3.Claim check numbers_____________________________________________________________________________________________

4.

Weight of missing bag(s) 1.______Lbs/Kgs 2.______Lbs/Kgs 3. ______Lbs/Kgs 4.______ Lbs/Kgs

5.Were you charged for “Excess Baggage”?___________________ _ __Amount paid __________________________________________

(Attach receipt)

6.Did you declare “excess valuation” and purchase additional coverage?_____ Value declared_________________________________

Amount paid ________________________________________________

(Attach receipt)

7.Was there a name and address label on the bag(s) – if so, what did it show _______________________________________________

8.Was there any other identification on the bag(s)? (i.e. tags, stickers, ribbons)_____________________________________________

9.Was loss reported?______________Time______________Date______________By phone or in person__________________________

To which airline?____________________________________________________Where?_______________________________________

If missing baggage not reported immediately upon arrival, state reason for the delay_______________________________________

_______________________________________________________________________________________________________________

Are you pursuing this claim with another carrier?________________________Carrier?_______________________________________

10.Was your baggage rerouted or rechecked enroute? _ _________ Where? __________________________________________________

Why? __________________________________________________________________________________________________________

By which airline? _______________________________________ New tag numbers _________________________________________

11.Where/When did you last see your baggage for which you are claiming? _________________________________________________

12.Was baggage, for which this claim is being made, cleared through Customs? _____________________________________________

If so, where?________________ Were contents inspected? ____________________________________________________________

After clearance, where was bag placed?____________________By whom? _______________________________________________

13.Do you have any insurance covering the missing items? _______________ Will you be claiming from them?____________________

Name / Address of insurance company ____________________________________________________________________________

14.Other relevant information or comments___________________________________________________________________________

2

PLEASE ATTACH A PHOTOCOPY OF A SIGNED PHOTO IDENTIFICATION (MANDATORY)

Frequent Flyer ID : ___________________________________

Dat e of Birt h : _____________________________________

(Optional)yy/mm/dd

Residence Address :

___________________________________________________________________________________________

___________________________________________________________________________________________

Residence Tel (____)___________________________ Cell (____)____________________________________

E-Mail : ___________________________________________________________________________________

Company Name : ________________________________________________________________+___________

Business Address : ___________________________________________________________________________

Business Tel.: (____)_________________________________________________________________________

Any prior address (wit hin past 2 years): ____________ ____________________ _________________

__________________________________________________________________________________________

Prior Tel .: (____)___________________________________________________________________________

Have you, or any member of your household, ever had a previous claim with Air Canada or any

other airline?  YES  NO

If yes, give name of Carrier _______________________ and date _________________________________

For t he purpose of t racing your baggage as well as processing and verifying your claim, it is somet imes necessary t o disclose personal informat ion t hat you have provided us t o a baggage t racing dat abase (World Tracer), which is accessible by ot her part icipat ing airlines and handling agencies.

I make this solemn declaration conscientiously believing it to be true and knowing that it is of the same force and effect as if made under oath. I understand this declaration may be subject to review and investigation and I hereby give Air Canada the authority to require from anyone any documents or statements in relation to this declaration.

According to section 131 and 132 of the Criminal Code, any person who makes a solemn declaration knowing that the declaration is false, is guilty of an indictable offense and may be liable for imprisonment for a term not exceeding fourteen years. Similar laws are applicable in other countries.

I also understand that Air Canada may disallow any claim for loss, which contains misrepresentations, including false statements concerning whether or not previous claims have been made with Air Canada or other carriers.

Claimant’s Signature ________________________________________ Date: ______________________

3

ATTACH YOUR AIRLINE TICKET(S)/ BAGGAGE CLAIM CHECK’ S AND EXCESS BAGGAGE RECEIPTS (IF APPLICABLE)

RECEIPTS FOR ALL ITEMS CLAIMED MUST BE ATTACHED

4

ITEMIZED LIST & DESCRIPTION OF BAGS & CONTENTS

•Identify bag/article type on Airline Baggage Identification Chart (see page 6)

•Please ensure that you provide a complete itemized list of all contents in your baggage. Please be specific and use common terminology (i . e. shi r t , sweat er , t ur t l eneck, bl ouse,

dr ess, ski r t , t r ouser s, sweat pant s, j eans…)

QTY

Article

Size, Color, Brand,

Manufacturer, Serial

Number (s) etc.

Male

Female Infant (M/F/I)

Date of Purchase

City/Store

Where purchased

Original

Purchase Price

If more than one bag involved, please list contents of each additional bag on a separate sheet.

TOTAL AMOUNT CLAIMED

If possible, show in Canadian or US Dollars

 

(If applicable, show rate of exchange.) .

$___________________

5

Airline Baggage Identification Chart

Circle appropriate item and supply Brand, Color and Size descriptions

Circle any descriptive elements (pockets, wheels, etc. )

BRAND NAME

__________________________________________________________________

COLOUR

__________________________________________________________________

SIZE

____________________________ZIPPERED YES

θ

NO

θ

DESCRIPTION

__________________________________________________________________

 

 

 

 

 

6

DOCUMENT CHECKLIST

Did you enclose:

θAirline Ticket (s) / E- Ticket / It inerary

θBaggage Claim Check(s)

θBoarding Pass

θOriginal Purchase Receipt s

θIt emized list for each addit ional bag

θPhot ocopy of signed phot o ident ificat ion

7

Get Air Canada Baggage Claim PDF Form

Form Characteristics

Fact Name Details
Baggage Declaration Purpose This form helps trace your missing baggage and serves as a basis for a claim if it remains lost after five days.
Submission Address North American residents should send the completed form to Air Canada’s Montreal office, while other international residents must submit it to the nearest Air Canada office.
Required Attachments Include all airline tickets, baggage claim checks, receipts for claimed items, and a photocopy of a signed photo ID.
Claim Submission Timeline Claims must be made in writing within 21 days of arrival. The completed form serves as the official notice of your claim.
Liability Limitations Air Canada’s liability is limited by certain conventions and policies. Special rules apply to fragile items and consequential damages are not compensable.

Guidelines on Utilizing Air Canada Baggage Claim

After completing the Air Canada Baggage Claim form, it is essential to ensure all details are accurately provided. Collect relevant documentation, including airline tickets, baggage claim checks, any applicable receipts, and a signed copy of photo identification. Ensure to send the completed form to the appropriate Air Canada office, according to your residence location.

  1. Begin by entering your Baggage Tracing Number at the top of the form.
  2. Provide your name in the designated fields, ensuring to fill in your family name and given name correctly.
  3. If your name differs from what is indicated on your passport, enter the name as shown on the passport.
  4. State the date when you checked in the missing baggage.
  5. Complete your itinerary by filling in the departure and arrival locations, airline name, and flight number.
  6. Indicate the number of people traveling with you and the number of infants (under 2 years). Fill in the ticket numbers associated with your journey.
  7. Detail the total number of bags checked, how many bags you received, and how many are missing.
  8. List the claim check numbers for the missing baggage.
  9. Provide the weight of the missing bags, if known.
  10. Note whether you were charged for excess baggage and include the amount paid. Attach the receipt if applicable.
  11. Indicate if you declared excess valuation and detail the value declared and amount paid. Attach any relevant receipt.
  12. Answer whether your bags had name and address labels attached and, if so, provide the details.
  13. State if there was any other identification on the bags, such as tags or stickers.
  14. Detail whether you reported the loss, including the time, date, and method of reporting (phone or in person).
  15. Mention the airline and location where the loss was reported.
  16. If applicable, explain the reason for the delay in reporting the baggage loss upon arrival.
  17. Indicate if you are pursuing a claim with another carrier and provide the name of that carrier if you are.
  18. State if your baggage was rerouted or rechecked and provide details on where and why this occurred.
  19. Identify where and when you last saw your baggage.
  20. Indicate if your baggage cleared Customs and where that occurred. Note if the contents were inspected and where the bag was placed afterward.
  21. Complete the insurance section by declaring if you have insurance covering the missing items and whether you will claim from them.
  22. Include any other relevant information or comments regarding your claim.
  23. Attach a photocopy of your signed photo identification, as this is mandatory.
  24. Provide your date of birth, if applicable, and your residence address.
  25. Fill in any business-related contact details, including your company name and address, if relevant.
  26. Indicate if you, or any member of your household, had a previous claim with Air Canada or any other airline. If so, specify the carrier and date.
  27. Sign and date the form to affirm the declaration you have made.
  28. Before submission, ensure all necessary attachments are included, such as tickets and receipts.

What You Should Know About This Form

What should I do if my baggage is missing?

If your baggage hasn't been returned within five days of your travel, it's important to complete the Baggage Declaration form. This form helps with tracing efforts and serves as a foundation for your claim if the search is unsuccessful. Be sure to provide detailed and accurate descriptions to enhance the tracing process. Once completed, mail the form to Air Canada's Montreal office if you're in North America, or to the nearest Air Canada office if you're located elsewhere.

What paperwork do I need to include with my Baggage Claim form?

You must attach several important documents when submitting your Baggage Declaration form. Include all airline tickets, baggage claim checks, and any excess baggage receipts, if applicable. Additionally, receipts for any items you are claiming should be included to substantiate your claim. Lastly, a photocopy of a signed photo ID is mandatory. This will help ensure that your claim is processed smoothly and efficiently.

What is the time limit for filing a claim?

Claims must be submitted in writing within 21 days of your arrival. This means that you need to complete and send the signed Baggage Declaration form along with any required documents within this time frame. Remember, the incident report made at the airport is not sufficient as a claim; the written claim is what initiates the claims process.

What kind of compensation can I expect from Air Canada?

Compensation varies based on several factors, including the type of limits outlined in the Conditions of Contract on your ticket. Claims will be processed as quickly as possible, but it's essential to understand that limitations exist. Personal items such as money, jewelry, and electronics typically are not covered, and claims for consequential damages, like loss of enjoyment or business inconvenience, are also not compensable. Therefore, it’s crucial to read through the conditions applicable to your travel carefully.

Common mistakes

Filing a baggage claim with Air Canada should be straightforward, but several mistakes commonly occur that can complicate the process. One of the most frequent errors is failing to provide detailed information about the baggage. When describing lost items, specificity is crucial. If you only write "black suitcase," your claim could face delays. Instead, include details such as size, brand, and any unique identifiers like serial numbers.

Another common mistake involves not attaching necessary documentation. This form requires all airline tickets, baggage claim checks, and any receipts for items within your baggage. Neglecting to include these essential documents can result in processing delays or even denials of the claim. Submitting a complete claim package significantly improves the chances for a prompt resolution.

Some people underestimate the importance of accurate dates and times when filling out the form. Forgetting to record the exact day and time of loss can create ambiguity, affecting Air Canada's ability to manage the claim. Likewise, including the date when you last saw the baggage is equally important. An omission here could hinder further investigation into the whereabouts of your items.

People may also overlook the requirement to submit a photocopy of a signed photo identification. This is not just a formality; it serves as an additional verification of your identity, which is vital for the processing of your claim. Without this attachment, your claim may be deemed incomplete.

Some individuals fail to mention if they have insurance covering the lost items. If you possess household or travel insurance, you must indicate that on the form to ensure that your claim can be processed adequately. The absence of this information can lead to complications in follow-up claims with other insurers.

A lack of clarity about the baggage items can become problematic. When describing the contents, vague terms like "clothes" should be avoided. Instead, an itemized list with descriptions using common terms—like "blue jeans" or "cotton t-shirt"—should be provided to avoid misunderstandings and ensure a smoother review process.

People sometimes provide incomplete or inaccurate contact information. Any inconsistencies in the residence or email addresses can impede communication between Air Canada and the claimant. Ensuring the contact details are precise is essential. Claims may need follow-up questions, and having correct information readily available is valuable.

Not responding promptly to any follow-up requests made by Air Canada can lead to further delays. Remember, claims should be resolved within a specific timeframe, typically a 21-day window from your travel date. If any additional information is requested, providing it as quickly as possible is advantageous.

Furthermore, individuals occasionally fail to clarify whether they have pursued claims with other carriers. This information is vital for Air Canada to coordinate its claims process effectively. Omitting this data may result in complications, potentially affecting the outcome of your claim.

Finally, misunderstanding the conditions surrounding the insurance may lead them to incorrectly expect full compensation for all items, including valuables. Understanding that certain items are not automatically covered can help mitigate disappointment. Knowing the limitations while filing the claim can save time and confusion later.

Documents used along the form

The following is a list of other forms and documents that are commonly used in conjunction with the Air Canada Baggage Claim form. Each of these documents plays a crucial role in processing a baggage claim and ensures a smoother experience during the claims process.

  • Incident Report: This document is typically filled out at the airport when baggage is reported missing. It includes initial details about the baggage and serves as a preliminary record of the incident.
  • Claim Check: This is the receipt given at the time of baggage check-in. It proves ownership of the checked baggage and will be necessary for filing any claims.
  • Airline Ticket: The original ticket confirms the traveler's journey and is required for validating claims associated with the baggage.
  • Excess Baggage Receipt: If additional fees were paid for excess baggage, this receipt must be attached to the claim. It confirms the amount paid and indicates that a claim is being pursued for these items.
  • Insurance Documentation: If the traveler holds insurance that covers lost baggage, documents related to the specific policy may need to be submitted with the claim.
  • Itemized List of Contents: Travelers should prepare a detailed list of all items within the missing baggage. This list helps substantiate the value of the claim.
  • Signed Photo Identification: A photocopy of a valid photo ID is necessary to confirm the identity of the claimant and is a mandatory attachment for claims processing.
  • Address Verification: Sometimes, proof of the traveler's current address may be requested, especially when processing the claim involves insurance or additional correspondence.

Each of these documents aids in providing a clear picture of the situation surrounding the missing baggage. Proper documentation not only facilitates a more efficient claims process but also helps ensure that all eligible claims are adequately addressed. It is advisable to keep copies of all submitted documents for personal records.

Similar forms

  • Insurance Claim Form: Similar to the Baggage Claim form, an insurance claim form requires detailed information about the lost items. Both documents ask for descriptions and value to substantiate the claim.
  • Property Damage Claim Form: This form is used when personal belongings are damaged. Like the Baggage Claim form, it includes sections for detailed descriptions and the value of items claimed.
  • Lost Item Report: A lost item report, often used in retail or public places, serves a similar purpose by documenting the loss. Both forms require a detailed account of the missing item and any identifiers.
  • Travel Insurance Claim Form: Much like the Baggage Claim form, this document is used to claim benefits for travel mishaps. Each requires details about the circumstances leading to the claim and proof of loss.
  • Personal Property Claim Form: This document is applicable when filing a claim for lost or damaged personal items. It closely resembles the Baggage Claim form in that it asks for extensive information about the lost items.

Dos and Don'ts

When filling out the Air Canada Baggage Claim form, there are essential dos and don'ts to keep in mind. Adhering to these guidelines will help ensure that your claim is processed efficiently.

  • Do complete the form thoroughly, providing all required information as accurately as possible.
  • Do attach all essential documents such as airline tickets, baggage claim checks, and receipts for claimed items.
  • Do specify the details of your missing baggage, including the weight and any unique identifiers.
  • Do follow the correct mailing procedure, sending the completed form to the appropriate Air Canada office based on your location.
  • Do report your missing baggage immediately upon arrival to avoid delays in processing your claim.
  • Don't omit personal identification; a signed copy of your ID is mandatory.
  • Don't wait too long to submit your claim; it must be submitted in writing within 21 days of your arrival.

By following these guidelines, you can increase the likelihood of a smooth claims process for your missing baggage.

Misconceptions

The Air Canada baggage claim process can often lead to confusion. Here are some common misconceptions and the truths behind them:

  • Claim Forms Are Unnecessary: Some travelers believe that the initial report made at the airport suffices. In reality, completing the Baggage Declaration form is essential as it serves as the official written notice of a claim.
  • Immediate Compensation Is Guaranteed: Many assume that filing a claim immediately ensures compensation. However, all claims require proof of loss and are subject to validation, limiting automatic payments.
  • An Incident Report Is Sufficient: Many people think that the incident report suffices for future claims. This is misleading; the incident report merely documents the situation and does not initiate a formal claim.
  • Delay in Reporting Won’t Affect a Claim: Some may believe that reporting missing baggage later on does not impact their claim. However, failure to report immediately can hinder the tracing process.
  • The Same Claim Conditions Apply Worldwide: Travelers often think that the same rules apply for claims across different regions. In fact, airlines are not liable for certain valuable items during domestic travel within Canada.
  • Claiming Insurance Is Optional: Some individuals feel they can skip mentioning insurance. If you have homeowner or credit card insurance, completing the related section is crucial for a successful claim.
  • Baggage Contents Don’t Need Detailed Descriptions: There is a misconception that a brief list of missing items suffices. Detailed descriptions, including size, color, and brand, are important for validating claims.
  • All Items Are Covered in Claims: Many believe every item in their baggage is claimed equally. However, specific rules apply, particularly regarding fragile or perishable items, as well as valuables such as money or jewelry.

Understanding these misconceptions helps streamline the claims process and ensures more successful outcomes for travelers facing baggage issues with Air Canada.

Key takeaways

Here are key takeaways for completing and submitting the Air Canada Baggage Claim form:

  • Act Quickly: Fill out the form within 21 days of your arrival. Doing so ensures that your claim is processed on time.
  • Provide Complete Information: Include accurate details about the missing baggage, including description, weight, and identification. An incomplete description may delay finding your baggage and hinder settlement.
  • Attach Required Documents: Along with the completed form, attach airline tickets, baggage claim checks, excess baggage receipts, and copies of signed photo identification. These documents are necessary to support your claim.
  • Understand Limitations: Be aware that there are specific rules regarding claims for fragile and perishable items. Airlines are not liable for valuables such as cash or jewelry in certain circumstances.

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