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The Amerigroup OTC List form is an essential tool for members of the Amerigroup Pharmacy and Prescription Drugs Program, serving as a gateway to understanding the pharmacy benefits that Amerigroup provides. Managing your pharmacy benefits efficiently is crucial for accessing a wide range of prescription and Over-The-Counter (OTC) medications. Amerigroup has partnered with Caremark to administer these benefits, ensuring that members can utilize over 50,000 pharmacies nationwide, which must be contracted with the Texas Vendor Drug Program to be part of the network. This form not only outlines drug coverage but also includes critical instructions for obtaining prior authorization when necessary—specifically for certain medications. Your doctor may need to justify the necessity of a specific drug, which underscores the plan's commitment to safeguarding proper medication use. Additionally, the form facilitates communication with member services for questions regarding pharmacy location, prescription transfers, and even reimbursement requests for out-of-pocket expenses. By simplifying processes and enhancing accessibility, the Amerigroup OTC List form reinforces the organization's dedication to its members’ health and well-being.

Amerigroup Otc List Example

Amerigroup Pharmacy and Prescription Drugs Program

Amerigroup manages your pharmacy benefits

Your pharmacy benefits are provided by Amerigroup. We have contracted with Caremark to administer these benefits.

Managed Care Organizations (MCOs) that contract with the Health and Human Services Commission administer prescription drug benefits and payments for Medicaid managed care and Children's Health Insurance Program (CHIP) clients. Each MCO contracts with a pharmacy benefits manager that processes prescription claims and contracts and works with pharmacies that serve CHIP and Medicaid managed care clients.

Resources available for pharmacies at txvendordrug.com include:

The Pharmacy Assistance chart will provide pharmacy providers with required fields to bill plan (such as BIN and PCN numbers), as ell as pho e u e s fo ea h pla ’s pha a y illi g call center, prior

authorization call center, and client call center

The Provider Enrollment chart provides the name of each plan and a phone number for pharmacy providers to contact that wish to contract with that plan

A table is provided of all MCO/PBM entities by county and service area

Our pharmacy notification letter, which includes information about how to verify eligibility and who to contact if billing issues arise

Amerigroup pharmacy and prescription drugs program

Amerigroup pharmacy benefits cover a wide range of prescription and Over-The-Counter (OTC) medicines. More than 50,000 pharmacies across the country participate with Amerigroup. Pharmacies must be contracted with the Texas Vendor Drug Program (VDP) to be network pharmacies.

Pharmacy benefits in Texas are provided through Caremark.

Caremark Pharmacy Search

Or call our Member Services (7 days a week from 8 a.m. to 8 p.m. Central time)

OMedicaid Members: 1-800-600-4441

(TTY 1-800-855-2880)

OMedicare Members: 1-866-805-4589

(TTY 1-800-855-2880)

We even offer specialty pharmacy services for hard-to-find medicines which can be mailed either directly to your house or doctor's office when necessary.

Drug coverage information

Amerigroup uses the State Vendor Drug Program (VDP) list of drugs for your doctor can to choose from. It includes all medicines covered by Medicaid and CHIP.

View our Texas Drug List

Your doctor may need to get approval from us for certain drugs. This is known as prior authorization. Your

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get approval from us before you can get your prescription filled for these drugs. When there is a generic drug available, it will be covered if it is on the VDP formulary. Generic drugs are equal to brand-name drugs as approved by the Food and Drug Administration (FDA).

Getting your prescription filled is easy!

Simply present the written prescription from your doctor to a participating network pharmacy. Or your doctor can call in the prescription to your local participating pharmacy. You will also need to show the pharmacy your Amerigroup ID card to have a prescription filled. It is good to use the same pharmacy each time. This way, your pharmacist will know about problems that may occur when you are taking more than one prescription. If you use another pharmacy, you should tell the pharmacist about any medicines you are taking.

Frequently asked questions

Click on a question to see our answer:

What pharmacies are in the Amerigroup network?

How do I transfer my prescriptions to a network pharmacy?

How does my provider request prior authorization?

What if a copay is required and I am unable to pay it?

How do I get my medicines if I am traveling?

What happens if my medicines are lost or stolen?

What if I paid out of pocket for a medicine and want to be reimbursed?

What pharmacies are in the Amerigroup network?

There are many chain and local pharmacies for you to choose from in the Amerigroup network. You can find a list in your new member enrollment package. Or click on Find a Doctor. You can also call Member Services at 1-800-600-4441 (TTY 1-800-855-2880).

How do I transfer my prescriptions to a network pharmacy?

If you need to transfer your prescriptions, all you need to do is:

Call the nearest network pharmacy and give the needed information to the pharmacist Bring your prescription container to the new pharmacy and they will handle the rest

How does my provider request prior authorization?

Your doctor can request prior authorization on medicines:

Fax completed prior authorization forms to 1-800-359-5781

Call the Amerigroup Pharmacy department at 1-877-440-3621

What if a copay is required and I am unable to pay it?*

If you ha e CHIP a d you do ’t ha e the opay fo you edi i e, you pha a y should still p o ide the

medicine. If the pharmacy allows you to take the medicine without paying the required copay, you will have to pay the copay at a later time.

*Medicaid members, CHIP Perinate members, and CHIP Perinate newborns do not have copays.

How do I get my medicine if I am traveling?

Amerigroup has network pharmacies in all 50 states. If you need a refill while on vacation, call your doctor for a new prescription to take with you.

What happens if my medicines are lost or stolen?

If your medicines are lost or stolen, you should contact your doctor to authorize the pharmacy to refill your prescription early. The pharmacy may have to contact the Prior Authorization Desk for prior approval. Replacement of lost or stolen medicines will be reviewed on a case-by-case basis.

What if I paid out of pocket for a medicine and want to be reimbursed?

If you had to pay for a medicine, you may submit a request for reimbursement. You’ll eed to ail the completed Reimbursement Request Form along with any receipts to:

Amerigroup

Pharmacy Department

PO Box 62509

Virginia Beach, VA 23466-2509

Form Characteristics

Fact Name Fact Description
Pharmacy Benefits Manager Amerigroup has contracted with Caremark to administer pharmacy benefits.
Medicaid and CHIP Coverage Prescription benefits are provided to Medicaid and CHIP clients through Managed Care Organizations (MCOs).
Network of Pharmacies More than 50,000 pharmacies across the country participate in the Amerigroup network.
Provider Enrollment Information Resources are available at txvendordrug.com for pharmacies to enroll and obtain contact details.
Drug Coverage Approval Prior authorization is required for certain medications, and requests must include justification from the doctor.
Generic Drug Coverage Generic drugs are covered if they are included on the Texas Vendor Drug Program (VDP) formulary.
Reimbursement Process Members can request reimbursement by submitting a completed Reimbursement Request Form along with receipts to the Amerigroup Pharmacy Department.

Guidelines on Utilizing Amerigroup Otc List

Filling out the Amerigroup OTC List form is an important step in accessing the pharmacy benefits available to you. Following the instructions carefully will ensure you provide the necessary information for your request. Here’s what to do:

  1. Obtain the Form: Begin by downloading or printing the Amerigroup OTC List form from the official Amerigroup website or request a physical copy from Member Services.
  2. Fill in Your Personal Information: Enter your full name, date of birth, and Amerigroup member ID. Make sure this information matches what is on your Amerigroup ID card.
  3. List the Items: In the designated section, clearly list the Over-The-Counter (OTC) items you wish to request. Be specific with product names and quantities.
  4. Provide Additional Details: If there are any specific requirements or conditions related to the request, include that information. For instance, mention any pertinent health information that supports your OTC request.
  5. Check for Accuracy: Review the completed form carefully to ensure all information is correct. Mistakes or omissions can delay processing.
  6. Sign and Date: At the end of the form, don’t forget to sign and date it. This step confirms your consent for processing your request.
  7. Submit the Form: Follow the submission instructions provided on the form. This could involve mailing it to a specific address or faxing it to Amerigroup.

After submitting your completed form, the Amerigroup team will begin processing your request. You may receive a confirmation or additional communication if further information is needed. Keep an eye on your mail or email for any updates regarding your OTC items. Patience is key, as this process can take some time, but rest assured that the goal is to ensure you receive the medications necessary for your wellbeing.

What You Should Know About This Form

What pharmacies are in the Amerigroup network?

There are many chain and local pharmacies in the Amerigroup network. You can find a list of participating pharmacies in your new member enrollment package. Additionally, the “Find a Doctor” tool on the Amerigroup website can help you locate nearby pharmacies. If you prefer to speak to someone, call Member Services at 1-800-600-4441 (TTY 1-800-855-2880) for assistance.

How do I transfer my prescriptions to a network pharmacy?

Transferring your prescriptions is straightforward. First, call the nearest network pharmacy and provide them with the necessary information. Alternatively, you can bring your prescription container to the new pharmacy, and they will take care of the rest for you. It’s that easy!

How does my provider request prior authorization?

Your doctor can request prior authorization for medications by completing the necessary forms. They can either fax these forms to 1-800-359-5781 or call the Amerigroup Pharmacy department directly at 1-877-440-3621. Ensure that your doctor explains why a specific medication is needed to make the process smoother.

What if a copay is required and I am unable to pay it?

If you are a CHIP member and cannot pay the required copay for your medication, the pharmacy should still provide you with the necessary medicine. If they agree to let you take the medication without paying upfront, remember you will need to pay the copay later. Keep in mind that Medicaid members, CHIP Perinate members, and CHIP Perinate newborns do not have copays.

How do I get my medicine if I am traveling?

Amerigroup has a network of pharmacies across all 50 states, making it easier for you to get your medications while traveling. If you need a refill on your prescription while on vacation, simply contact your doctor for a new prescription that you can take with you. Stay prepared and enjoy your trip!

Common mistakes

When completing the Amerigroup OTC List form, people often make several common mistakes that can delay processing or result in incorrect information. One frequent error is not providing complete personal information. This can include missing essential details such as the member ID or date of birth. Omitting this information can lead to complications in verifying eligibility for benefits.

Another common mistake involves incorrect entries in the medication fields. Participants should double-check the spelling of medication names and dosages. A simple typo can cause the request to be rejected. Many people also forget to check if the medications they are requesting are actually included in the OTC list. Not all medications are covered, and assuming they are can result in disappointment.

In addition to medication specifics, individuals sometimes overlook the necessity of including their current contact information. If a question arises about their submission, the Amerigroup team needs a way to reach them. Failure to provide accurate phone numbers or mailing addresses can slow down communication.

Another issue is not adhering to the format required for certain fields. For example, entering the wrong type of numeric values in areas that require specific codes, such as BIN and PCN numbers, can lead to processing delays. It’s essential to refer to the guidelines provided to avoid this mistake.

People often forget to sign and date the form before submission. A form that lacks a signature might be deemed incomplete, resulting in further delays. Additionally, submitting the form too close to a deadline can lead to stress, which might contribute to other errors that could have been avoided earlier.

Many also do not keep a copy of their submitted form for their records. Without a copy, following up on an application can be difficult if issues arise later. This precaution serves as a useful reference in case questions emerge about the submission.

In some instances, applicants may fail to provide their pharmacy’s information. Including the correct pharmacy name and contact details is crucial for the timely processing of the prescription. Furthermore, failing to attach necessary documentation, such as receipts or prior authorization forms when required, can lead to a rejection of the request.

Misunderstanding the timeline for processing is another common mistake. Individuals may think their request will be handled immediately, but it can take time. It is important to plan accordingly and allow sufficient time for the processing of any requests submitted.

Finally, misunderstandings about the copay requirements may lead to confusion. Some members might not be fully aware of their copayment obligations, which can lead to unexpected costs later on. Being knowledgeable about one’s benefits can help prevent this issue.

Documents used along the form

In addition to the Amerigroup OTC List form, there are several other important documents and resources commonly utilized by members and healthcare providers. These documents play a crucial role in navigating pharmacy benefits, ensuring access to medications, and facilitating communications between providers and the insurance company. Here’s a brief overview of some of these key forms:

  • Prior Authorization Form: This document is submitted by healthcare providers to request approval for specific medications that require prior authorization before they can be covered. It typically details the medical necessity of the prescribed drug.
  • Reimbursement Request Form: If a member pays out-of-pocket for a medication, this form allows them to request reimbursement. Members must submit receipts alongside this form to claim their expenses.
  • Pharmacy Assistance Chart: This resource provides essential billing information for pharmacies, including specific codes and phone numbers for customer support related to claims processing.
  • Provider Enrollment Chart: This chart lists contact details for pharmacy providers who wish to enroll with various plans, helping streamline the contracting process.
  • Member Services Contact Information: This document contains essential phone numbers for members needing assistance with their pharmacy benefits, including help with claims, eligibility, and medication issues.
  • Texas Drug List: A comprehensive list of drugs covered under the Texas Vendor Drug Program, this document helps healthcare providers understand which medications are available for their patients.
  • Pharmacy Notification Letter: This letter outlines the procedures for verifying member eligibility, addressing billing questions, and provides important contact information for pharmacies.
  • Pharmacy Network Directory: This resource details the pharmacies that are part of the Amerigroup network, guiding members on where to fill their prescriptions.
  • Formulary List: A list of medications covered by Amerigroup, highlighting both brand-name and generic options, which assists providers in prescribing medicines within the coverage framework.

Each of these documents serves a unique purpose in supporting members and ensuring a smooth healthcare experience. Familiarity with these forms can lead to better management of pharmacy benefits and access to necessary medications.

Similar forms

  • Medicaid Pharmacy Benefit Document: Similar to the Amerigroup OTC List form, this document outlines the benefits and coverage options for medications provided under Medicaid. Both documents emphasize the importance of prior authorization for certain prescriptions and include essential contact information for pharmacy service queries.

  • Medicare Part D Plan Document: This document shares similarities with the Amerigroup OTC List by detailing how to access prescription drugs under Medicare. Both documents highlight the role of participating pharmacies and the processes for obtaining approvals and reimbursements for medications.

  • Pharmacy Provider Enrollment Form: Like the Amerigroup OTC List, this form serves as a guide for pharmacies to understand enrollment processes. Both documents contain relevant contact information and necessary steps for pharmacies wishing to contract with the managing organizations.

  • Drug Formulary List: This document, similar to the Amerigroup OTC List, provides a comprehensive list of covered medications. It outlines the criteria for generics versus brand-name drugs and emphasizes the role of the prescribing physician in obtaining necessary authorizations, just as the Amerigroup OTC List does.

  • Provider Notification Letter: This letter, akin to the Amerigroup OTC List, includes vital information regarding eligibility verification and billing issues. Both documents aim to keep providers informed about processes and resources available for medication management.

Dos and Don'ts

When filling out the Amerigroup OTC List form, it is important to approach the process carefully to ensure accuracy and compliance. Here are five essential do’s and don’ts to consider:

  • Do double-check that all the required fields are filled out correctly, including your personal information and any necessary identification numbers.
  • Do include all relevant documentation, such as prescriptions or prior authorization requests, to support your submission.
  • Do follow the instructions provided on the form thoroughly to avoid any delays in processing.
  • Don’t leave out any required information. Incomplete forms can lead to processing delays or denials.
  • Don’t forget to keep a copy of your submitted form and any attached documents for your records.

By following these guidelines, you can help ensure that your experience with the Amerigroup OTC List form is as smooth as possible.

Misconceptions

Misconceptions about the Amerigroup OTC List form can lead to confusion about your pharmacy benefits. Understanding the facts is essential for ensuring you receive the care you need. Here are ten common misconceptions and the truths that clarify them:

  • 1. The OTC List form is only for prescription medications. This form includes a list of both prescription and over-the-counter medicines available under your benefits, providing comprehensive access to necessary health products.
  • 2. All pharmacies accept the Amerigroup OTC List. Only pharmacies contracted with the Texas Vendor Drug Program can dispense medications under the Amerigroup benefits. Always verify with your local pharmacy.
  • 3. You do not need a prior authorization for any medication. Certain medications require prior authorization before they can be filled. Consult with your doctor to ensure all necessary approvals are obtained.
  • 4. Generic drugs are not available under the Amerigroup program. Amerigroup does cover generic drugs, provided they are included in the State Vendor Drug Program list.
  • 5. You can fill prescriptions at any pharmacy. Prescriptions must be filled at a participating network pharmacy to be eligible for coverage under Amerigroup.
  • 6. The OTC List form is the same for all states. Each state has its own guidelines and providers for the OTC List. The Texas OTC List may differ from those in other states.
  • 7. Once a prescription is filled, it cannot be transferred. You can transfer prescriptions from one network pharmacy to another with just a simple phone call to the new pharmacy.
  • 8. Amerigroup does not offer support for lost or stolen medications. If your medications are lost or stolen, you can contact your doctor to obtain an early refill. The pharmacy will assist in the process, typically requiring prior approval.
  • 9. You will automatically receive reimbursement for out-of-pocket expenses. To be reimbursed for out-of-pocket costs, you must complete and send in the Reimbursement Request Form along with your receipts.
  • 10. The Amerigroup OTC List contains no updates or changes. State programs may update their lists periodically, so it’s essential to check for the latest information regularly to ensure you have access to covered medications.

By addressing these misconceptions, individuals can navigate the Amerigroup pharmacy benefits more effectively, contributing to better health outcomes.

Key takeaways

When filling out and using the Amerigroup OTC List form, keep the following key points in mind:

  • Amerigroup manages pharmacy benefits through a partnership with Caremark, ensuring a streamlined process for members.
  • Your Amerigroup ID card is essential; always present it when filling prescriptions at participating pharmacies.
  • Prior authorization may be needed for certain medications, so be sure your doctor provides a request that includes the necessity for the specific drug.
  • Generic drugs are typically covered if available and listed on the State Vendor Drug Program (VDP) formulary.
  • If you experience any billing issues or need to verify eligibility, you can contact member services for assistance.
  • Transferring prescriptions to a network pharmacy can be as simple as calling the new pharmacy with your current prescription details.
  • If you travel, Amerigroup has network pharmacies nationwide, so getting your medications while away is manageable.