What steps do I need to take to activate my Chase Ucard?
To get started with your Chase Ucard, first ensure you activate it. You can do this by going online to the specified website. Once there, enter your 16-digit card number and follow the prompts. You'll need to select a 4-digit Personal Identification Number (PIN) that is easy for you to remember but hard for others to guess. After that, remember to sign the back of your card before you use it.
How can I check my balance on my Chase Ucard?
You can check your balance by visiting www.ucard.chase.com and logging in with your card number. If you prefer not to use the internet, you can also call the Customer Service number located on the back of your card. It's a good practice to stay updated on your balance to avoid any transaction issues.
What should I do if I notice an incorrect food stamp transaction on my account?
If you find an error, such as an incorrect food stamp transaction, it’s important to take action quickly. Call Customer Service right away to report the issue. Depending on the situation, a correction may automatically be made if there was a payment discrepancy; however, you may receive an adjustment notice if your balance is affected.
Can I receive multiple types of benefits on my Chase Ucard?
Yes, you can receive multiple benefit types simultaneously. When using your card for purchases, make sure to select the appropriate type of benefit on the merchant's terminal. For example, select "EBT" for food stamp benefits or "Provider Payment" for child care costs. Remember, if a transaction is denied due to insufficient funds in one category, the system may automatically check other benefit categories to cover the difference.
What fees should I be aware of when using my Chase Ucard?
There are potential fees to consider. While there are no fees for purchasing food or child care benefits, you may incur fees for other transactions, such as ATM withdrawals or certain online payments. Review the specific fee schedule that came with your card to stay informed about possible charges. It's also worth noting that any funds not accessed for certain periods—such as 365 days for food stamps—may be removed from your account.
What steps should I take if I lose my Chase Ucard?
If your card is lost, stolen, or damaged, act quickly to protect your funds. Go online to www.ucard.chase.com or call Customer Service immediately. Request a new card and take precautions to ensure your existing account information remains secure.