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Fill Out Your Claim Passenger Property Form

The Claim Passenger Property form is a vital document for travelers who have experienced issues with their checked baggage, such as loss, delay, or damage. This form helps facilitate communication with airlines like American Airlines and US Airways, enabling them to locate and return mishandled property to passengers. To ensure your claim is processed efficiently, complete the form and submit it using the button below.

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Fill Out Your Claim Passenger Property Form

Article Structure

The Claim Passenger Property form is a vital resource for travelers who have experienced issues with their baggage while flying with American Airlines or US Airways. This form is designed to streamline the process of reporting lost, damaged, or delayed luggage. Traveling can be stressful, and the loss or mishandling of personal belongings adds to that anxiety. Therefore, the airline has created this form to ensure that your concerns are addressed as swiftly as possible. To begin your claim, you must complete all sections of the form thoroughly and submit it within a specified timeframe—specifically, no later than 45 days from your date of travel. This time constraint is crucial, as late submissions may lead to denial of your claim. The form also emphasizes the importance of providing detailed information, especially if your claim involves more than one piece of baggage. Clear instructions guide you on what documentation you need to include, such as receipts for lost items exceeding a certain value and relevant identification details. Furthermore, understanding crucial liability limits is essential; they specify the potential compensation you may receive based on your circumstances. The airline realizes that these situations can be distressing, and they assure customers of their commitment to locating and returning lost property as they intensify their tracing efforts upon receiving your claim.

Claim Passenger Property Example

Dear American Airlines/US Airways Customer,

Please accept our sincere apology for the mishandling of your property. We understand your concern and realize the inconvenience this causes. Once the form has been returned to us, we will intensify our tracing efforts with the goal of locating and returning your property.

Complete all areas of this form and return it to us no later than 45 days from the date of travel. Failure to return this completed form to us within the timeframe may result in the denial of your claim.

If your claim involves more than one piece of baggage, please itemize each bag and its contents separately. Failure to include the requested information may affect the processing of your claim.

Check list:

Airline ticket receipts

Baggage claim checks

Receipt(s) for excess value claimed

Receipt(s) for excess baggage charges paid

Receipt(s) for all items valued over $150.00

Clear and legible government issued photo identiication for each passenger making a claim

Damage claims: retain all damaged bags and/or contents until your claim has been resolved

Retain a copy of all documents submitted to the airline for your personal records

Once you have completed the form, please return it to us by mail or fax:

American Airlines, Inc.	US Airways
Central Baggage Service	Central Baggage
PO Box 619613 – MD 1322	4000 E Sky Harbor Blvd.
Dallas/Ft. Worth, TX 75261-9613	Phoenix, AZ 85034
Fax: 972-425-0714	Fax 480-693-2305
Email: PPQ1600@aa.com	Email: Baggage.Resolution@usairways.com

Liability Limitations:

Liability for loss, delay, or damage to baggage will be limited as follows:

Domestic Travel (wholly within the United States) - $3,400 per ticketed passenger.

Certain items are excluded from liability; see Contract of Carriage at AmericanAirlines.com or USAirways.com

International Travel (including domestic portions of international itineraries) are covered by the Montreal Convention – 1,131 SDRs

(Special Drawing Rights) per ticketed passenger

Thank you for your cooperation,

Your American Airlines Central Baggage Team

PASSENGER PROPERTY QUESTIONNAIRE

AAdvantage or US Dividend Account: ________________

Record Locator or File Reference Number: ________________

Type of Claim: (check all that apply)

Lost Luggage				Missing Contents
Damaged Luggage and/or Contents				Delay Expenses

Mr.  First	Middle	Last Name		Phone Number
Mrs. 
Ms. 				Home:		Business:

Permanent Mailing	Number	Street	Apt.	Temporary Mailing	Number	Street	Apt.
Address				Address

City		State		City		State
Zip Code				Zip Code

Country				Country
Postal Code				Postal Code

Email Address:				Employed by:
				Occupation:

Your Complete Flight Itinerary

From

Airline

Flight Number

Travel Date

Have you, or any member of your household, had a previous baggage claim with AA/US or any other airline in the last 5 Years? Yes 	No 
If yes, list each airline, claimant name and dates (attach an additional page if necessary)

Airline(s) __________________________________________________ Name(s) __________________________________________________

Date(s) _______________________________________________________________________________________________________________

Information gathered on this form may be shared with other airlines, local, state and federal law enforcement agencies or private insurers.

Number of ticketed passengers	Number of passengers			Purpose of trip?			Length of stay?
traveling in your party:	claiming missing baggage:

Were you charged for excess	Yes  No 			Did you declare and pay for excess value: Yes 				No 
and/or overweight baggage:				Value declared: $
				Value declared: $

Have you received your baggage and are you missing contents only:			Yes  No 		If yes, how many bags are missing contents?
Was airline notiied of loss immediately? Yes  No 		If yes, at what ofice?				By telephone 		In person 

If airline was not notiied within 4 hours, state the reason for the delay:

Where and when did you last see your baggage?

Has this loss been reported to another airline? Yes  No 

If yes, please provide name of airline and city where reported.

Certiication and Understanding

APPLICABLE IN USA ONLY. It is expressly understood and agreed by the claimant that the furnishing of this form and any assistance given by employees of American Airlines, Inc., are acts of courtesy and shall not constitute a waiver of any rights or an admission of liability by or on the part of American Airlines, Inc., its employees or agents. Any other information and/or documents relating to this statement which are required by American Airlines, Inc., will be furnished by claimant upon request and shall be considered part of this statement.

The United States Post Ofice has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through the United States mail and any

such claims received by American Airlines, Inc., are reported to the United States Postal Authorities. Loss of baggage in interstate shipment or of articles from such baggage come within the purview of federal statutes relating to thefts from interstate shipment and, are therefore, subject to investigation by the Federal Bureau of

Investigation.

OP124 (Rev 11/2013) CPN 5689520

Complete Reverse Side

BAGGAGE AND CONTENT DESCRIPTION

NOTE: When more than one piece of baggage is lost, complete a separate baggage and content list for each missing bag.

Baggage routing:	Flight number(s) on claim check:	Airport checked from:	Airport checked to:

Baggage tag number(s):		Passenger ticket number(s):

Number of bags checked:	Number of bags received:	Baggage checked at: Curbside  Ticket Counter  Gate  Other 

Was baggage rechecked and new tags issued? Yes 

No 

If yes, at what airport?

Was baggage available at Customs? Yes 

No 

N/A 

If yes, at what city?

Give details if the original routing was changed after starting your trip:

Was your property packed in a box? Yes 

No 

Was your property packed with an external cover? (example: golf bag) Yes  No 

Is the name on the bag(s) different from the passenger? If so, what name?

Please list any initials, marks, tags, ribbons, cords, tape or other exterior markings on your bag(s):

Bag Type

Material

Color(s)

Brand

Bag

Open/Close

Wheels

Retractable

Purchase

Cost of Bag

Dimensions

with Zipper

Handle

Date

Hard

Yes

Soft

No

Gender = M: Male F: Female

CH: Child

I: Infant (under 2 yrs)

Qty

Article/Item

Size

Gender	Description	Color	Material	Brand Label
M,F,CH,I

Store

Purchased

Purchase

Date

Original

Cost

Shoes	12	M	White with blue stripes		Leather	Nike	Sears	Jan-13	$55.00
T-Shirts	L	M	Undershirts	White	Cotton	Hanes	JCP	Jan-13	$20.00

If additional space is needed, please attach a separate page. Be sure to include a complete description and cost for each item along with receipts for all items valued over $150.00.

TOTAL:

I do hereby warrant the foregoing statement and those on the accompanying forms to be accurate, complete and true. I hereby make a claim against American Airlines, Inc./US Airways, in the amount of $ ______ for a loss occurring on _______________

______________________________________________________		___________________________________________________
Claimant signature	Date	Claimant signature*	Date

*Signatures are required for each passenger claiming lost property. Parents may sign for their children under age 18.

Get Claim Passenger Property PDF Form

Form Characteristics

Fact Name	Description
Timeframe for Submission	Claims must be submitted using the Claim Passenger Property form within 45 days from the date of travel.
Documentation Required	Passengers need to include specific documents with their claims, such as baggage claim checks and receipts for any items valued over $150.
Failure to Comply	If the completed form is not submitted in time, the claim may be denied, emphasizing the need for prompt action.
Limit on Liability	For domestic travel within the U.S., liability is capped at $3,400 per ticketed passenger. International claims are governed by the Montreal Convention.
Multiple Baggage Claims	In the case of multiple pieces of lost baggage, each item must be itemized separately on the form to ensure accurate processing.
Retention of Damaged Items	Passengers must retain all damaged baggage and contents until their claim is fully resolved.
Sharing of Information	The information provided may be shared with other airlines and law enforcement agencies for processing of the claim.
Signature Requirement	Each claimant must sign the form. For passengers under 18, a parent or guardian may sign on their behalf.

Guidelines on Utilizing Claim Passenger Property

Once you decide to fill out the Claim Passenger Property form, it is essential to provide accurate information and submit all required documents promptly. By carefully completing this form, you take a significant step toward resolving your issue with American Airlines or US Airways. Remember, submitting the form within 45 days from your travel date is crucial for your claim to be considered.

Gather all necessary documents, including airline ticket receipts, baggage claim checks, and items over $150.
Locate your AAdvantage or US Dividend Account number and record locator or file reference number if applicable.
Indicate the type of claim by checking all applicable boxes: Lost Luggage, Missing Contents, Damaged Luggage and/or Contents, or Delay Expenses.
Fill in your full name, phone number, and mailing address—both permanent and temporary, if necessary.
Provide your complete flight itinerary, including the origin and destination, airline, flight number, and travel date.
Answer the question regarding any previous baggage claims with American Airlines/US Airways or any other airline in the last five years. List any relevant details if applicable.
Specify the number of ticketed passengers in your party and the number of travelers claiming missing baggage.
Indicate whether you were charged for excess or overweight baggage, and if you declared and paid for excess value.
If applicable, mention how many bags are missing contents and confirm if the airline was notified of the loss immediately.
Detail where and when you last saw your baggage, along with any other airline involvement in reporting the loss.
Complete the baggage and content description section, including each item with a detailed description and value, ensuring to note the gender and size of clothing items.
Certify that all information provided is accurate, and sign the form, ensuring each passenger claiming lost property does the same.
Make a copy of all submitted documents for your records.
Submit the completed form by mail or fax to the appropriate address provided in the instructions.

What You Should Know About This Form

What is the Claim Passenger Property form used for?

The Claim Passenger Property form is designed for customers to report issues concerning their baggage, such as lost luggage, missing contents, or damaged items. By submitting this form, you are initiating the claims process which allows the airline to trace and attempt to locate your property. Completing and returning this form promptly is crucial to ensure your claim is processed within the specified timeframe.

How long do I have to submit the Claim Passenger Property form?

You must submit the completed form within 45 days from your date of travel. It’s important to send it back as soon as possible to avoid any potential delays in the processing of your claim. If the form is not returned within this timeframe, there is a risk that your claim may be denied.

What information do I need to include on the form?

Make sure to fill out all required sections accurately. This includes your contact information, flight details, and a detailed description of the baggage issue. If you are claiming for multiple pieces of baggage, each item and its contents must be listed separately. Additionally, include all relevant documentation such as airline ticket receipts, baggage claim checks, and receipts for any items valued over $150. Leaving out necessary information may delay the processing of your claim.

How do I return the completed form?

You can return the completed Claim Passenger Property form either by mail or fax. The mailing addresses are provided for both American Airlines and US Airways. If you prefer to send it via fax, make sure to use the correct number for the airline you are claiming with. Keep a copy of everything you send for your own records. This helps ensure you have a backup in case of any inquiries about your submission.

Common mistakes

When filling out the Claim Passenger Property form, several common mistakes can lead to complications in processing claims. One major error is incomplete information. Many individuals fail to fill out all sections of the form, which can delay or even deny their claim. It is essential to complete every part, including personal details and flight information, as overlooking any section can undermine the entire submission.

Another frequent issue involves the failure to itemize multiple claims. If a passenger has lost more than one piece of luggage or its contents, it’s crucial to provide a detailed list for each item separately. This not only aids in quicker processing but also ensures that all lost items are acknowledged and addressed properly. Neglecting this step can lead to confusion and potentially affect the claim's outcome.

Missing supporting documentation is yet another common error. Many people submit the form without essential receipts or identification, forgetting to include items like baggage claim checks or receipts for high-value items. Claims submitted without these documents may face significant delays or be denied outright, highlighting the importance of attaching proof of ownership and the value of reported losses.

It’s also important to remember the deadline for submission. The form must be returned within 45 days from the date of travel. Failing to meet this deadline can result in an outright denial of the claim. Travelers often overlook this time-sensitive detail, leading to frustration when they realize their claim has been rejected due to a simple oversight.

Some claimants also mistakenly assume that a verbal report of loss to airline staff is sufficient. However, the form must be completed and submitted formally to initiate the claims process. Immediate notification to the airline is crucial, but without the appropriate paperwork, the claim will not be processed. Ensuring that all steps are followed in the correct order is vital to a favorable outcome.

Finally, many travelers do not retain a copy of the submitted documents. Keeping a personal record of what was sent and when can be a valuable asset if follow-up is needed. Without a record, it can be challenging to verify what was submitted and when, potentially leading to repeated requests for information and lengthening the resolution time. Prioritizing careful documentation of all claims-related communication can significantly streamline the process.

Documents used along the form

When filing a claim for lost, damaged, or delayed baggage with American Airlines or US Airways, certain other forms and documents may accompany the Claim Passenger Property form. These documents help facilitate the claims process and ensure the airline has all necessary information to respond effectively. The following is a list of commonly used forms and documents that may be relevant.

Airline Ticket Receipts: This document serves as proof of your travel itinerary and can validate your claim for lost or damaged baggage.
Baggage Claim Checks: Retain these checks as they prove your baggage was checked in and are crucial for tracking its status.
Receipts for Excess Value Claimed: If you declared a higher value for your baggage, these receipts will support your claim for any loss above standard liability limits.
Receipts for Excess Baggage Charges Paid: Keep documentation of any extra fees paid for overweight or additional bags, as they may be relevant to your claim.
Receipts for Items Valued Over $150: You must provide receipts for high-value items included in your baggage. This demonstrates their worth during the claims process.
Government Issued Photo Identification: A clear and valid ID for each passenger filing a claim is required to verify identity and facilitate processing.
Damage Documentation: If your baggage is damaged, retain the original damaged items until your claim is resolved to help substantiate your case.
Flight Itinerary: A copy of your complete flight itinerary can provide context for your claim, showing the specific travel dates and routes taken.
Prior Claim History: If you or any member of your household have had previous baggage claims, documentation of these claims may assist in understanding patterns and resolving your current issues.

Providing these additional forms and documents not only supports your claim but also enhances the accuracy and speed of the resolution process. Make sure to gather all necessary documentation promptly to ensure a smooth claims experience.

Similar forms

The Claim Passenger Property form shares similarities with several other documents that are often used in the context of travel and claims processing. Below is a list detailing these similar documents:

Lost Luggage Report: This document allows travelers to report missing bags and includes details about when and where the luggage was lost, similar to theClaim Passenger Property form.
Baggage Claim Check: Issued by the airline at check-in, this check serves as proof of baggage being given to the airline, just like the information requested in the Claim Passenger Property form.
Travel Itinerary: This document outlines a passenger's flight schedule, providing a basis for claims, similar to the itinerary section of the Claim Passenger Property form.
Damage Report Form: Used to report damages to luggage or contents, this form shares a focus on documenting issues for resolution, alike to the claims sections of the Claim Passenger Property form.
Expense Reimbursement Form: This is used to request refunds for expenses incurred due to travel issues, reflecting the claim process for lost or damaged items indicated in the Claim Passenger Property form.
Receipt for Excess Baggage Charges: This document provides proof of any fees paid for extra luggage, which is considered in processing claims on the Claim Passenger Property form.
Insurance Claim Form: Passengers submit this form for reimbursement from travel insurance after a loss, mirroring the claims process described in the Claim Passenger Property form.
Identity Verification Form: This might be needed to confirm the identity of the person making a claim, much like the photo identification requirement on the Claim Passenger Property form.

Dos and Don'ts

When filling out the Claim Passenger Property form, follow these guidelines to ensure a smooth process:

Do: Complete all areas of the form accurately and clearly.
Do: Submit the form within 45 days from your travel date to avoid claim denial.
Do: Include receipts for all items valued over $150.00 and itemize any additional missing baggage contents.
Do: Retain copies of all documents you send for your records.

Don't: Wait until the last minute to submit your claim; delays can lead to rejection.
Don't: Forget to include your contact information and any required identification.
Don't: Submit ambiguous or incomplete information, as this may delay processing.
Don't: Discard damaged bags or contents before your claim is resolved.

Misconceptions

Misconception 1: The Claim Passenger Property form is unnecessary if the baggage has been located.

Some people believe that the form is only needed if the baggage is lost indefinitely. In reality, submitting the form helps initiate tracing efforts even if the baggage is eventually found. It provides documentation of the issue and facilitates compensation for any inconvenience faced.

Misconception 2: One form can be used for multiple claims.

Many individuals assume that they can apply for multiple lost bags on a single form. However, each bag requires a separate entry on the form. Listing each piece of baggage and its contents distinctly ensures clearer processing and avoids potential delays.

Misconception 3: All claims will be approved, no matter the submission time.

Some travelers think that any form submitted will lead to approval. It is crucial to return the form within 45 days of travel. Missing this deadline may lead to a denial of the claim, regardless of the circumstances.

Misconception 4: Additional documents are not required for property claims.

There is a belief that completing the form is sufficient. However, travelers must attach several supporting documents, such as airline ticket receipts and baggage claim checks. Failing to include these documents can significantly affect the claim's outcome.

Misconception 5: Claim amounts are automatically full reimbursements for lost baggage.

Many people think they will receive full compensation for their lost property. The liability limits established by the airline dictate the maximum reimbursement. For domestic travel, this can be $3,400 per passenger, but some items may not be covered. Understanding these limits is key to setting realistic expectations.

Key takeaways

The process of filing a claim for lost, damaged, or delayed baggage with American Airlines or US Airways can seem daunting but understanding the essential elements can simplify your experience. Here are some key takeaways to keep in mind when filling out and using the Claim Passenger Property form:

Timeliness is Crucial: Complete and return the form within 45 days from your date of travel to avoid denial of your claim.
Itemize Your Baggage: If your claim involves multiple pieces of luggage, provide a detailed description for each item, including its contents.
Documentation Matters: Keep all relevant receipts and tickets, including baggage claim checks and any receipts for items valued over $150, as they can support your claim.
Notify Promptly: If your baggage is lost, letting the airline know within four hours can strengthen your claim. Immediate reporting often makes a difference.
Understand Liability Limits: For domestic travel, the liability limit is $3,400 per passenger. Be aware of exclusions and limitations, especially for international travel.
Keep Copies: Retain copies of everything you submit, including the completed form and any documentation. This practice will help in tracking your claim.
Specific Requirements: Include all necessary information, such as your flight details and personal identification. Missing information can delay the processing of your claim.

By following these guidelines, you will enhance your chances of a smooth claims process with either American Airlines or US Airways. Take care to be thorough, prompt, and organized. Good luck!

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