What is a Client Benefit Account (CBA)?
A Client Benefit Account (CBA) allows individuals to access their Department of Social and Health Services (DSHS) benefits information online. Through the CBA, users can view current benefits, benefit history, and documents submitted, as well as important dates related to their case.
How do I activate my Client Benefit Account?
To activate your CBA, first check for a confirmation email. Then, visit www.WashingtonConnection.org and click on the Access Your Account button. Sign in using your Washington Connection account details. From there, navigate to the My CBA button in the My Account drop-down menu. Enter your activation code, DSHS Client ID, and residential zip code. Click Next and log out once you see the Account Activation message.
What information do I need to create a Client Benefit Account?
You will need a user name, confirmation code, DSHS Client Identification Number, residential zip code, and activation code. This information is for your personal use and ensures your account is secure.
Can I access my Client Benefit Account anytime?
Yes, you can access your Client Benefit Account 24 hours a day, 7 days a week. The site is designed to be secure and convenient for users to check their benefits information at their convenience.
What should I do if I have trouble activating my account?
If you have difficulty activating your account, check for additional information under the Washington Connection About This Site tab. You may also want to check your email for confirmation codes or activation emails, including looking in your junk or spam folder.
How do I log into my Client Benefit Account?
To log in, go to www.WashingtonConnection.org and click on the Access Your Account button. Enter your user name and password, then click Submit. Once logged in, select the My CBA button from the My Account drop-down menu to access your benefit account details.
What features are available in my Client Benefit Account?
Your CBA provides a range of features, including access to current benefits, a history of benefits, documents you have submitted, and key dates for your benefits. This information helps you keep track of your case effectively.
Do I need an email account to create a Client Benefit Account?
Yes, having an email account is necessary for creating a Client Benefit Account. You will receive confirmation codes and other important information via email as part of the account creation and activation process.
What do I do if I don’t receive my confirmation email?
If you do not receive your confirmation email, it is advisable to check your junk or spam folder. If the email is still not found, you may need to recreate your account or reach out to customer support for further assistance.