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The Delta Property form is an essential tool for passengers who experience baggage loss during their travels with Delta Air Lines. This form is specifically designed to streamline the claims process for missing luggage. Passengers are directed to fill out the form after waiting a minimum of five days from the date of their alleged loss, as Delta aims to reunite customers with their bags as swiftly as possible. Key aspects of the form include providing personal information, such as contact details and flight itinerary, which help Delta track missing luggage efficiently. Detailed descriptions of the missing property, including purchase receipts for valuables over $250, are also required to substantiate the claim. It’s important for claimants to understand that failure to submit the completed form within 21 days may result in the denial of liability by Delta. Alongside the form, claimants must attach necessary documentation, including claim checks and ticket receipts. For those who have additional inquiries or require assistance, contact information for Delta’s Customer Care is readily available. Ensuring accuracy and completeness when filling out the Delta Property form is crucial, as it significantly impacts the successful recovery of lost belongings.

Delta Property Example

PIR# ____________________________________
Mailing Date _____________________________
FOR OFFICIAL USE ONLY

Property Loss Claim Form

5-1078 Rev 12.09

You will likely receive your luggage within 24 hours. In the unlikely event you do not, please contact the airport at which you filed the claim. If after 5 days, you still have not received your luggage, please fill out this form and submit it and all supporting documentation to:

Delta Air Lines. Inc. Customer Care Baggage, P.O. Box 20598 Atlanta, GA 30320-2598

Fax Number: (888) 880-3412

PLEASE DO NOT FILL OUT AND MAIL FORM UNTIL AFTER 5 DAYS HAVE ELAPSED WITHOUT YOUR LUGGAGE.

We are sorry your luggage was not available after your recent flight. Please accept our apology for the inconvenience this caused. Everything possible will be done to locate and return your property to you promptly. Successful tracing and resolution of this claim depends upon prompt completion and return of this form for each bag that is missing along with the following required documents:

- Passenger ticket receipt(s) for each person involved in this loss. - Claim check(s) or claim check receipt for the missing property.

- Purchase receipt(s) or proof of ownership for all items valued at $250.00 (U.S.) or more.

Delta Air Lines, Inc. reserves the right to deny liability if this form is not received, or postmarked, within 21 days from date of loss.

PLEASE TYPE OR PRINT AND MAIL IMMEDIATELY

Name Mr Mrs Miss/Ms

 

Home Phone

(

)

Business Phone

(

)

 

 

Area Code

Area Code

 

 

 

 

 

 

 

 

Home Address

 

Employed By

 

 

 

 

 

 

 

 

 

 

 

City

State

Business Address (City, State, Zip, Country)

 

 

 

 

 

 

 

 

 

 

Zip /Postal Code

Country

Your Email Address

 

 

 

 

 

 

 

 

 

 

Claim Check Number(s)

 

Baggage File Reference number (ex. ABCDL12345)

 

 

 

 

 

 

 

 

Are You a SkyMiles Member? SkyMiles #

SkyMiles Status

Passenger Ticket Number(s)

 

 

 

Yes No

YOUR COMPLETE ITINERARY

From

To

Airline

Flight Number

Date

Number of pieces checked______________________ Number missing_______________ Estimated weight of each missing piece ___________________

Where did you check your luggage Curbside

Airport Counter

Departure Gate

Other

_____________________________________

Was the bag checked under another name? Yes

No

If yes, what name? ____________________________________________________________

Where did you last see your luggage? _________________________________________________________________________________________________

Was Delta notified of loss immediately ?

Yes

No

If yes, which office? _____________________________________________________________

Date______________________ Time_______________________________ In Person

By Telephone

Was loss reported to any other airlines?

Yes

No

If yes, which airline? _____________________________________________________________

If loss not reported immediately, explain reason for delay ________________________________________________________________________________

Did you see your luggage in customs? Yes

No

If no, did you file a claim then?

Yes

No

With Whom? _________________________

Was excess valuation purchased at time of check-in?

Yes

No

If yes, include copy of receipt.

 

Were you charged for extra pieces/excess weight at time of check-in?

Yes

No

If yes, include copy of receipt.

1

DESCRIPTION OF LUGGAGE

Type

Brand

Color

Material

Pockets Zipper Wheels Straps

Combo Lock Purchase

Original

Yes No Yes No Yes No Yes No

Yes No

Date

Cost

 

 

 

 

2

(Continued On Next Page)

FORM NO. 5-1078 12/2009

SUCCESSFUL RECOVERY OF YOUR PROPERTY DEPENDS ON BEING AS ACCURATE AS POSSIBLE IN

DESCRIBING THE CONTENTS BELOW. PLEASE LIST ALL ARTICLES REGARDLESS OF MONETARY VALUE.

NOTE: When more than once piece of luggage is missing, please list contents of each piece separately.

 

 

 

 

 

DESCRIPTION OF CONTENTS

 

 

 

 

 

 

*Gender: M=Male, F=Female, MC=Male Child, FC=Female Child

Age of Child:______________

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Qty

Article

Color

Size

Material

Label Or Brand

Gender*

Store & City

Date

Original Cost

Other Currency

Purchased

Purchased

USD

 

Type Amount

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

Shirt

Blue

L

Cotton

ABC

M

 

ACME/Chicago

3/1/1995

30

 

00

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If additional space is needed, please attach separate paper with same data as above.

Total Value of Bag & Contents

ADDITIONAL COMMENTS

List name of other persons or companies which may be on documents, papers, etc. Also any initials which may appear on personalized toiletry kits, monogrammed shirts, etc.

Have you or a member of your family or household ever had a previous baggage property loss or claim with Delta Air Lines or any other airline? Yes No

If yes, please provide airline(s), name(s), and date(s). ___________________________________________________________________________________________________

It is expressly understood and agreed that the furnishing of this proof of loss form by Delta Air Lines, Inc., or assistance in making of the proof of loss is not a waiver of any rights or admission of liability by said Company and any other information and other documents required by said Company shall be furnished on request and considered a part of these proofs. The acceptance of this document shall not be deemed to be a waiver of any defenses of the Company.

The Claimant expressly understands and agrees that he/she is required to immediately inform Delta Air Lines in writing, in the event all or part of the property which is subject matter of this claim is delivered to Claimant from a source other than Delta, its agents, or employees.

The United States Post Office Department has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through United States mails, any such claims received by Delta Air Lines are reported to the United States postal authorities. Loss of luggage involving interstate shipment or articles from such luggage due to theft come within the purview of federal statues and, therefore, are subject to investigation by the Federal Bureau of Investigation.

I do hereby warrant this statement and those on the accompanying form(s) to be accurate, complete and true, and, I hereby make a claim against Delta Air Lines in

the amount of $_____________________________________ for the loss occurring on ______________________________________ 20______________

Claimant Signature_________________________________________________________________________________________________ Date ____________________________

Witness Signature _________________________________________________________________________________________________ Date ____________________________

Please be assured that if your property is located, you will be contacted promptly. Should we be unable to locate your property, please allow 6-8 weeks from mailing

date for processing.

Delta is not liable for loss of money, jewelry, computer/computer equipment, cameras, VCR’s, electronic/video or photographic equipment, negotiable papers or securities, heirlooms, antiques, artifacts, works of art, silverware, irreplaceable books or publications/manuscripts/business documents, precious metals, and other similar valuables or commercial effects. Please note that itineraries traveled internationally are governed by the Montreal Convention and are not subject to the domestic tariff.

RETAIN A COPY OF ALL DOCUMENTS (e.g., CLAIM FORM AND RECEIPTS). MAIL THE ORIGINAL DOCUMENTS

WITHIN 21 DAYS FROM THE DATE OF LOSS TO THE ADDRESS AT THE TOP OF THE FIRST PAGE.

Form Characteristics

Fact Name Description
Form Purpose The Delta Property Loss Claim Form is designed for travelers to report and document lost luggage claims.
Submission Delay Submit the form only after five days have passed without receiving your luggage.
Required Documents Include passenger ticket receipts, claim check receipts, and proof of ownership for items valued at $250 or more.
Liability Deadline Delta Air Lines may deny liability if the form is not received or postmarked within 21 days from the date of the luggage loss.
Contact Information The completed form must be sent to Delta Air Lines, Inc., Customer Care Baggage, P.O. Box 20598, Atlanta, GA 30320-2598.
Claims Processing Time Processing of claims may take 6 to 8 weeks after the mailing date.
Governing Law International itineraries fall under the Montreal Convention. Domestic claims are subject to standard airline policies.

Guidelines on Utilizing Delta Property

After experiencing the unfortunate situation of having missing luggage, the next step involves accurately completing the Delta Property form to initiate your claim. This process requires careful attention to detail to ensure all necessary information is provided, which will help in the timely resolution of your issue.

  1. Begin by writing the PIR number and the mailing date at the top of the form.
  2. Provide your personal information, including your name, home phone number, business phone number, home address, email address, and employer details.
  3. Fill in your travel details. Note the airline, flight number, date, and where you checked your luggage.
  4. Indicate the number of checked pieces of luggage and how many are missing.
  5. Specify if your luggage was under another name.
  6. Describe how and when Delta was notified of the loss and if any other airlines were informed.
  7. List the description of your luggage, including type, brand, color, material, and any features like pockets or wheels.
  8. Provide a detailed list of the contents of your missing luggage, including quantity, color, size, material, and cost.
  9. Additional comments can be added regarding any previous baggage loss claims with Delta or other airlines.
  10. Sign and date the form, and check if a witness signature is required.
  11. Make a copy of all documents for your records and ensure the original form is mailed within 21 days from the date of loss to the provided address.

Once the form is completed and submitted, Delta will work on resolving your claim. While waiting for updates, keep all communication records for reference. It might take several weeks, but thorough completion of this form helps speed up the process.

What You Should Know About This Form

What should I do if my luggage is missing?

If your luggage is missing, the first step is to contact Delta immediately. Ideally, you should report the loss as soon as you realize your bag is missing, whether at the airport counter or via phone. You will likely receive your luggage within 24 hours. If it does not arrive in that time, wait 5 days before completing the Delta Property form.

How do I file a claim for my lost luggage?

To file a claim for your lost luggage, complete the Delta Property form after 5 days have passed without your bag. Along with the completed form, include your passenger ticket, claim check receipt, and proof of ownership for any items valued at $250 or more. Mail all documentation to Delta Air Lines Customer Care within 21 days from the date your luggage was lost.

What documents do I need to submit with my claim?

You’ll need to provide several key documents with your claim. These include the passenger ticket receipt for each person involved in the loss, the claim check receipt for your missing property, and purchase receipts for items valued at $250 or more. Make sure these documents are complete and attached when you send in your claim.

How long will it take to process my claim?

After you submit your claim, it typically takes 6-8 weeks to process. Keep in mind that processing time can vary based on different factors, including the completeness of your documentation and the volume of claims Delta is handling at the time. It's important to be patient during this period.

Can I claim any items in my lost luggage?

You can make a claim for items that were in your lost luggage, provided you can provide proof of ownership for each qualifying item. If an item is valued at $250 or more, it is essential to include purchase receipts when filing your claim. However, some items such as money, jewelry, or electronics may not be eligible for reimbursement, so be sure to check Delta's specific policies.

What happens if my luggage is found after I file a claim?

If your luggage is located after you have filed a claim, Delta will contact you promptly. If you receive your property from a source other than Delta, you are required to inform them in writing. It's essential to keep all documentation related to the claim until you're informed of the resolution.

Common mistakes

Filling out the Delta Property form is a crucial step in recovering lost luggage, but many individuals make common mistakes that can delay their claims. One frequent error involves failing to submit the form after the appropriate waiting period. The instructions clearly state not to fill out the form until at least five days have passed since the luggage was lost. Ignoring this instruction can lead to unnecessary complications and potential rejection of the claim.

Another common mistake occurs when claimants do not provide all required supporting documentation. The form specifically requests essential items such as passenger ticket receipts and claim check receipts for the missing baggage. Omitting these documents, or not including proof of ownership for items valued at $250 or more, can hinder the claims process. It is vital to ensure that all necessary receipts and documentation accompany the form to validate the claim.

Many individuals also struggle with clarity and completeness when describing their luggage or its contents. The form emphasizes the importance of accurately detailing the items that are missing. Incomplete or vague descriptions can create confusion and may impede the airline’s ability to locate the luggage. Using specific details like brand, color, and size can significantly enhance the accuracy of the claim.

Finally, claimants sometimes overlook the importance of timely submission. Delta Air Lines states that the form must be received or postmarked within twenty-one days from the date of loss. Failing to adhere to this timeline may result in a denial of the claim. Therefore, submitting the completed form and all necessary documents as soon as possible is essential for a successful resolution to the problem.

Documents used along the form

When dealing with lost luggage, filing the Delta Property form is just one step in the process. There are several other important documents that you may need to gather and submit. Each of these documents plays a critical role in supporting your claim and ensuring that your situation is properly documented.

  • Passenger Ticket Receipt: This is proof of your travel and the ticket you purchased. It verifies that you were a passenger on the flight and provides important details about your journey.
  • Claim Check Receipt: This is the ticket you received when you checked your baggage. It is essential for identifying which luggage was checked and helps Delta trace your missing items.
  • Proof of Ownership: For any item valued at $250 or more, you will need to provide a receipt or some form of proof showing that you owned the item. This can include purchase receipts or warranty documents.
  • Property Loss Claim Form: This is the form you must fill out when you officially report your luggage as lost. It gathers all the necessary details regarding your claim.
  • Excess Valuation Receipt: If you purchased additional insurance on your luggage at the time of check-in, including this receipt can support your claim if you seek compensation above the standard liability limit.
  • Correspondence with Other Airlines: If you reported your missing luggage to other airlines, you should keep any related correspondence. This can help clarify any issues concerning responsibility or liability.
  • Detailed Itemized List: Providing a thorough, itemized list of everything in your luggage helps substantiate your claim. This should include descriptions, values, and purchase dates.
  • Incident Report: If available, any report filed at the airport (such as with security or customer service) can serve as vital evidence of the circumstances surrounding the loss of your luggage.

By gathering and submitting these documents alongside the Delta Property form, you increase your chances of a successful claim. Remember, providing accurate and complete information is crucial in the resolution process, and retaining copies of all documents will ensure you have a record for future reference.

Similar forms

  • Lost Luggage Claim Form: This form serves a similar purpose by allowing travelers to report lost luggage and request assistance from the airline. Like the Delta Property form, it requires details regarding the luggage, itinerary, and supporting documentation.
  • Travel Insurance Claim Form: Travelers often use this form to submit claims for lost or damaged baggage under their travel insurance policies. Both forms collect information about the loss and require proof of purchase or ownership.
  • Damage Report Form: Airlines provide this form for reporting luggage that has been damaged rather than lost. It collects similar information about the flight, luggage, and description of the damage.
  • Passenger Rights Complaint Form: This document allows passengers to voice grievances related to lost baggage. It shares the underlying premise of documenting the issue and the passenger’s experience with the airline.
  • Baggage Delay Reimbursement Form: This form is used to claim expenses incurred due to a delay in luggage arrival. Both forms require detailed information about the passenger’s itinerary and documentation of expenses.
  • Claim Form for Overnight Essentials: When luggage is delayed, passengers may need essentials. This claim form helps recover costs for necessary items purchased while waiting for luggage, similar in detailed documentation requirements.
  • Compensation Request Form: Travelers fill out this form to seek compensation for inconveniences caused by lost luggage. Both forms need detailed accounts of the luggage and supporting evidence such as tickets and receipts.
  • Interline Baggage Claim Form: This form is used when baggage is lost during connections between different airlines. Like the Delta Property form, it requires comprehensive information about the travel journey and supporting documentation.

Dos and Don'ts

When filling out the Delta Property form, there are specific actions that can help ensure your claim is processed smoothly, along with some common mistakes to avoid.

  • Do wait at least 5 days after your luggage is reported missing before submitting the form. This allows Delta time to locate it.
  • Do provide all required supporting documents, including passenger ticket receipts and proof of ownership for high-value items.
  • Do type or print clearly to ensure that all your information is legible.
  • Do retain copies of all documents you submit, including this form and any receipts.
  • Don't fill out the form before the 5-day waiting period if your luggage is still missing.
  • Don't forget to include your claim check number and baggage file reference number, as this information is crucial.
  • Don't submit the form if you haven't gathered all the necessary documents, which could delay your claim.
  • Don't ignore the requirement to inform Delta in writing if your lost property is recovered from another source.

Misconceptions

Understanding the Delta Property form is essential for anyone who has experienced luggage loss during travel. However, several misconceptions can lead to confusion about its purpose and process. Here are some common misunderstandings related to the Delta Property form and their clarifications:

  • Misconception 1: You should fill out the form immediately after your luggage is lost.
  • In fact, you should wait at least 5 days after filing your initial claim before submitting this form. This provides Delta the time needed to locate your luggage.

  • Misconception 2: The form guarantees compensation for lost luggage.
  • The form is a step in the claim process, but it does not guarantee that you will receive compensation. Compensation depends on the documentation you provide and the circumstances surrounding the loss.

  • Misconception 3: Only personal items need to be listed on the form.
  • All items in your luggage, regardless of value, should be clearly listed. This improves your chances of successful recovery of your belongings.

  • Misconception 4: You won't receive updates on your claim status.
  • If your luggage is found, Delta will contact you promptly. However, if it is not located, please allow approximately 6-8 weeks for processing before taking further steps.

  • Misconception 5: Filling out the form late is acceptable.
  • Submitting the form after the 21-day deadline from the date of loss could lead Delta to deny your claim. Timeliness is crucial.

  • Misconception 6: You don’t need to keep copies of your documentation.
  • It's vital to retain copies of all documents you submit, including the claim form and receipts. These copies serve as your proof and can be essential if there are follow-up questions.

  • Misconception 7: Delta is responsible for all lost items, no matter the circumstance.
  • Delta limits its liability for certain kinds of items. Items such as money, jewelry, and electronics are often excluded from coverage, so it’s important to understand what is and isn’t covered.

  • Misconception 8: All claims handled under this form are treated the same way.
  • Claims are reviewed based on many factors, including the completeness of the submitted documents. Personal circumstances, as well as airline policies, can also influence claim outcomes.

By addressing these misconceptions, travelers can navigate the Delta Property form process with increased confidence and clarity.

Key takeaways

Here are essential points to keep in mind when filling out and using the Delta Property form:

  1. Wait for 5 Days: Only complete and submit the form after 5 days without receiving your luggage.
  2. Accurate Information: Provide detailed and accurate descriptions of both your luggage and its contents to improve the chances of recovery.
  3. Required Documents: Include supporting documents such as passenger ticket receipts and claim check receipts.
  4. Value Limits: For items valued at $250 or more, provide proof of ownership.
  5. Timely Submission: Send the completed form within 21 days of the loss to avoid denial of liability.
  6. Contact Delta: If luggage is not found within 24 hours, contact the airport where the claim was filed.
  7. Complete Itinerary: Fill in your complete travel itinerary, including flight numbers and dates.
  8. Personal Information: Include your contact details, including email and phone numbers, for efficient follow-up.
  9. Claim Amount: Clearly state the amount being claimed for lost property.
  10. Retain Copies: Keep copies of all documents sent, including receipts and the claim form, for your records.

Be sure to follow each step closely. A complete and accurate submission will significantly aid in the recovery process. Prompt action is crucial for the best possible outcome.