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The Florida Complaint form serves as a vital tool for individuals seeking to raise concerns about the conduct of attorneys licensed to practice in Florida. This form, provided by The Florida Bar, outlines a structured approach for submitting complaints, which helps ensure that all relevant details are included. Complainants must first provide their contact information, along with specific details about the attorney involved, to establish the context of their complaint. The form mandates that individuals describe the facts and allegations in a clear and chronological manner, emphasizing the need for accuracy and thoroughness. Up to 25 pages of supporting documents may accompany the main form, but care must be taken to ensure that only non-original materials are submitted. Furthermore, the process includes the collection of witness information and requires the complainant's signature, affirming the truth of their allegations. By adhering to the strict guidelines set forth, individuals facilitate a smoother investigation process. It's crucial for potential complainants to keep in mind that The Florida Bar has limitations on its jurisdiction and cannot provide legal advice or intervene on behalf of individuals in civil or criminal matters.

Florida Complaint Example

The Florida Bar

651 E. Jefferson Street

Tallahassee, Florida 32399-2300

Toll Free 1-866-352-0707 (ACAP)

IMPORTANT INSTRUCTIONS YOU MUST READ PRIOR TO FILLING OUT THE INQUIRY/COMPLAINT

FORM

Please read all instructions carefully before completing the inquiry/complaint form. If the form is not properly completed it may be returned for correction. You may submit up to 25 pages including the inquiry/complaint form. If you have not already done so, you should contact the Attorney/Consumer Assistance Program (ACAP) at the above toll free number, to see if they can help resolve the matter about which you wish to complain. Please print or type in black ink only.

PLEASE NOTE: The Florida Bar cannot intervene on your behalf in a civil or criminal case, nor can we give you legal advice. We do not have jurisdiction to consider complaints against judges and many elected officials. Our lawyer regulation department considers whether an attorney has violated our rules of conduct and determines whether, under the totality of the circumstances, the attorney should receive some type of discipline. The level of investigation varies depending on the complexity of the allegations. If your inquiry/complaint is closed, you will receive a written explanation of the reasons why. There is no right to appeal a decision not to pursue an investigation.

PART ONE – Complainant Information. You must give your name, address and phone number. If you have an email address, please provide that information as well. If you have already contacted ACAP, please indicate your ACAP reference number in the space provided. If you have previously filed a complaint with our office against a member of The Florida Bar, please indicate how many complaints you have filed. If your inquiry/complaint pertains to a matter currently in litigation, please indicate that in the space provided.

PART TWO – Attorney Information. You must give the name, address and phone number of the subject attorney. The address of the attorney is particularly important as many lawyers have the same or similar names. List only one attorney per form (you may copy this form if you need additional copies). The Florida Bar processes inquiry/complaint forms only against individual attorneys, not against law firms.

PART THREE – Facts/Allegations. Describe each thing about which you are complaining. Recite all of the details, in chronological order, supplying dates where possible. Please number any additional pages you attach. If you have letters, documents or other evidence, you should attach photocopies (DO NOT SEND ORIGINAL DOCUMENTS). It is helpful if you mark your attachments as exhibits (A, B, C, etc.), and refer to them in your description of your complaint. Please be aware that simply alleging conclusions without setting out facts that support those conclusions will result in the need for the Bar to ask you for additional information and may delay a disposition of your complaint.

PART FOUR – Witnesses. Your inquiry/complaint will be considered even if there are no witnesses. If you have witnesses, attach an additional sheet, listing nothing but witnesses, with the name, address and telephone number for each witness, and include a brief description of the facts about which that witness would testify. If you do not attach a list of witnesses, we will presume that you have no witnesses, other than the attorney and yourself.

PART FIVE – Signature. You must sign the form and certify under penalty of perjury that your allegations are true.

Unsworn complaints are not considered. Submit the original inquiry/complaint form to our office via U.S. Mail. Photocopies of your signature are not accepted.

RETURN TO:

The Florida Bar

Attorney/Consumer Assistance Program (ACAP)

651 East Jefferson Street

Tallahassee, Florida 32399-2300

NOTICE

Mailing Instructions

The Florida Bar converts its disciplinary files to electronic media. All submissions are being scanned into an electronic record and hard copies are discarded. To help ensure the timely processing of your inquiry/complaint, please review the following guidelines prior to submitting it to our office.

1.Please limit your submission to no more than 25 pages including exhibits. If you have additional documents available, please make reference to them in your written submission as available upon request. Should Bar counsel need to obtain copies of any such documents, a subsequent request will be sent to you.

2.Please do not bind, or index your documents. You may underline but do not highlight documents under any circumstances. We scan documents for use in our disciplinary files and when scanned, your document highlighting will either not be picked up or may obscure any underlying text.

3.Please refrain from attaching media such as audio tapes or CDs, oversized documents, or photographs. We cannot process any media that cannot be scanned into the electronic record.

4.Please do not submit your original documents. All documents will be discarded after scanning and we will not be able to return any originals submitted to our office. The only original document that should be provided to our office is the inquiry/complaint form.

5.Please do not submit confidential or privileged information. Documents submitted to our office become public record. Confidential/privileged information should be redacted. Such information includes, but is not limited to, bank account numbers, social security numbers, credit card account numbers, medical records, dependency matters, termination of parental rights, guardian ad litem records, child abuse records, adoption records, documents containing names of minor children, original birth and death certificates, Baker Act records, grand jury records, and juvenile delinquency records. If information of this nature is important to your submission, please describe the nature of the information and indicate that it is available upon request. Bar counsel will contact you to make appropriate arrangements for the protection of any such information that is required as part of the investigation of the complaint.

Please be aware that materials received that do not meet these guidelines may be returned. Thank you for your consideration in this respect.

The Florida Bar

Inquiry/Complaint Form

PART ONE (See Page 1, PART ONE – Complainant Information.):

Your Name: _________________________________________________________________________

Organization: ________________________________________________________________________

Address: ____________________________________________________________________________

City, State, Zip Code: __________________________________________________________________

Telephone: __________________________________________________________________________

E-mail: _____________________________________________________________________________

ACAP Reference No.: _________________________________________________________________

Have you ever filed a complaint against a member of The Florida Bar: Yes

No

If yes, how many complaints have you filed? ______

 

Does this complaint pertain to a matter currently in litigation? Yes

No

PART TWO (See Page 1, PART TWO – Attorney Information.):

Attorney’s Name: _____________________________________________________________________

Address: ____________________________________________________________________________

City, State, Zip Code: __________________________________________________________________

Telephone: __________________________________________________________________________

PART THREE (See Page 1, PART THREE – Facts/Allegations.): The specific thing or things I

am complaining about are: (attach additional sheets as necessary)

PART FOUR (See Page 1, PART FOUR – Witnesses.): The witnesses in support of my

allegations are: [see attached sheet].

PART FIVE (See Page 1, PART FIVE – Signature.): Under penalties of perjury, I declare that the foregoing facts are true, correct and complete.

_________________________________________________

Print Name

_________________________________________________

Signature

_________________________________________________

Date

Form Characteristics

Fact Name Description
Governing Body The Florida Bar oversees the complaint process.
Contact Information The complaint form must be sent to 651 E. Jefferson Street, Tallahassee, Florida 32399-2300.
Submission Limit You can submit up to 25 pages, including the inquiry/complaint form.
Jurisdiction Limitations The Florida Bar cannot intervene in civil or criminal cases nor can it provide legal advice.
Form Completeness It is crucial to complete the form properly. Incomplete forms may be returned for correction.
Witness Information If you have witnesses, include their names and contact details. List them on an additional page.
Signature Requirement You must sign the form. Unsigned complaints will not be considered.
Public Record Note Submitted documents become public records; confidential information must be redacted.

Guidelines on Utilizing Florida Complaint

Once you have the Florida Complaint form in hand, it’s essential to fill it out correctly to ensure it gets processed without delay. Below are step-by-step instructions to guide you through the completion of the form.

  1. Complainant Information: Start by entering your name, organization (if applicable), address, city, state, and zip code. Provide your phone number and email address. If you have contacted the Attorney/Consumer Assistance Program (ACAP), include your ACAP reference number. Indicate if you have previously filed complaints against members of The Florida Bar, and state how many. Lastly, mention if this complaint involves a matter currently in litigation.
  2. Attorney Information: Next, fill in the name, address, city, state, zip code, and phone number of the attorney you are complaining about. Make sure to provide detailed address information to avoid confusion if the attorney has a common name.
  3. Facts/Allegations: Describe each concern regarding the attorney’s conduct. Provide a detailed account in chronological order, including dates where applicable. If necessary, use additional sheets and number them. Attach photocopies of any evidence, marking them as exhibits (A, B, C, etc.), and refer to them in your description.
  4. Witnesses: List any witnesses to your complaint on an additional sheet, including their name, address, and phone number. Provide a brief description of what each witness would testify about. If you do not have any witnesses, it’s assumed that you only have yourself and the attorney involved.
  5. Signature: Finally, sign the form. By signing, you certify the information is true under penalty of perjury. Unsworn complaints will not be considered. Remember, you must submit the original form, as photocopies of signatures are not accepted.

After completing the form, make sure to follow mailing instructions carefully. Send the original document to The Florida Bar's Attorney/Consumer Assistance Program (ACAP) at the address provided. Review all guidelines to avoid issues that could delay processing.

What You Should Know About This Form

What is the purpose of the Florida Complaint form?

The Florida Complaint form is designed for individuals who want to file a complaint against an attorney licensed in Florida. The purpose of this form is to help the Florida Bar determine if an attorney has violated rules of conduct. It is essential to understand that this process aims to maintain the integrity of the legal profession in Florida.

How do I complete the Florida Complaint form?

Completing the Florida Complaint form requires providing detailed information in several parts. Start with your contact details, including your name, address, and phone number. Next, provide information about the attorney involved, including their name and address. Be thorough when describing the facts of your complaint, listing events in chronological order. Don’t forget to include any witnesses and their contact information if available. Lastly, ensure to sign and date the form, certifying that the information provided is accurate.

What happens if I don’t follow the instructions when filling out the form?

If the Florida Complaint form is not filled out correctly, it might be returned for correction. It is crucial to read all instructions carefully before submission to avoid any delays in processing. Make sure to answer all questions completely and accurately to facilitate a smooth complaint process.

Can I appeal a decision if my complaint is closed?

Unfortunately, there is no right to appeal if The Florida Bar decides not to pursue your complaint or if the inquiry is closed. You will receive a written explanation detailing the reasons for the decision. It’s important to keep this in mind while filing your complaint.

Is there a limit on what I can submit with the Florida Complaint form?

You may submit a total of 25 pages, which includes the complaint form and any exhibits supporting your case. If you have further documents available, you should reference them but not include them in your initial submission. If additional documentation is needed later, The Florida Bar will reach out to you.

What types of issues can I complain about?

The Florida Bar considers complaints related exclusively to the conduct of attorneys, such as unethical behavior or neglect of duty. However, it cannot assist with civil or criminal case disputes or give legal advice. Remember that if your complaint involves judges or certain elected officials, those complaints fall outside the jurisdiction of The Florida Bar.

What should I avoid including in my submission to The Florida Bar?

When submitting your complaint, avoid including original documents, confidential information, or media like audio tapes and oversized documents. Sensitive information such as Social Security numbers, medical records, or any privileged communication should be redacted. Only the inquiry/complaint form should be the original document submitted.

How do I submit the Florida Complaint form?

You need to submit the original Florida Complaint form via U.S. Mail to The Florida Bar's Attorney/Consumer Assistance Program. Remember that photocopies of your signature are not accepted, and documents will not be returned after they have been scanned into an electronic record.

What if I have questions before I file my complaint?

If you have questions or need assistance prior to filing your complaint, contact the Attorney/Consumer Assistance Program (ACAP) at their toll-free number, 1-866-352-0707. They can help clarify any concerns you may have about the complaint process.

Common mistakes

Filling out the Florida Complaint form can be a straightforward process, but there are common mistakes that can delay or hinder your complaint. One significant error occurs when complainants fail to read the instructions carefully. Ignoring these guidelines may lead to incomplete or incorrect submissions. As a result, your form could be returned for corrections, prolonging the resolution of your issue.

Another frequent mistake involves providing insufficient or vague information regarding the attorney in question. When completing the attorney information section, it is essential to include detailed contact information. Leaving out the address or phone number can create confusion, especially if multiple attorneys share similar names. Accurately listing the attorney’s details helps streamline the review process and ensures your complaint is directed appropriately.

Individuals often overlook the importance of providing a clear and chronological presentation of the facts. In the 'Facts/Allegations' section, it’s crucial to detail specific incidents, complete with dates and supporting documentation. Statements that are overly general or lacking evidence may prompt follow-up inquiries from the Bar, which can further delay progress and complicate your case.

Additionally, some complainants mistakenly believe that their complaint does not require a witness list if there are no witnesses. While it's true that an inquiry can still be considered without them, it is important to explicitly state this absence of witnesses in your submission. Failure to do so may lead the Bar to assume there are additional supporting individuals, thereby complicating your case due to unverified information.

Another common oversight involves the signature requirement. Signatures must be original; sending photocopies will not be accepted. This stipulation is essential as it certifies that the information provided is true under penalty of perjury. Neglecting this step can lead to the immediate rejection of your complaint.

Complainants often submit excessive documentation, disregarding the 25-page limit. Going beyond this restriction can result in the return of your submission for being too lengthy. It is best to include only relevant materials and reference additional items available upon request, ensuring you meet the specified guidelines.

Avoiding excessive use of media is another mistake to keep in mind. While it may seem helpful to include audio recordings or large documents, these items cannot be processed electronically. Instead, focus on providing clear written evidence, as outlined in your complaint, to support your case.

Lastly, some individuals fail to consider the impact of including confidential information. Submitting sensitive data, such as social security numbers or medical records, can pose legal issues. Remember that all documents submitted become public records. If the information is vital to your complaint, it is advisable to describe its necessity and indicate that it can be provided upon request.

By avoiding these common mistakes, you can help ensure that your complaint is processed smoothly and efficiently. Taking the time to complete the Florida Complaint form accurately and thoroughly will contribute to a more favorable outcome for your case.

Documents used along the form

When submitting a complaint to the Florida Bar, you may require several other forms and documents to ensure a comprehensive and thorough submission. Understanding these documents can help streamline the process and increase the effectiveness of your complaint.

  • Exhibit List: This document helps organize supporting evidence, including letters, emails, or other materials relevant to your complaint. Attachments should be labeled as exhibits (A, B, C, etc.) for clarity.
  • Witness Statement: If you have witnesses to your allegations, documenting their statements can strengthen your case. This form collects contact information and the specifics of what each witness can testify to.
  • Affidavit: An affidavit is a sworn statement made before a notary public. It can support your claims by presenting verified facts related to your allegations. Be sure it is signed and dated appropriately.
  • Prior Complaints History: If you have previously filed complaints against the same attorney, this document provides context for your current complaint and might outline any prior issues that were unresolved.
  • Litigation History: If your complaint relates to an attorney involved in a current case, this form details all ongoing litigation. It helps clarify the context of your complaint and any potential conflicts.
  • Correspondence with Attorney: Keep a copy of all communications exchanged with the attorney in question. This can serve as a record of interactions and provide evidence related to your claims.
  • Mediation or Resolution Attempts: Document any attempts to resolve the issue prior to filing the complaint. This record aids in demonstrating that you made a good faith effort to address the problem.
  • Cover Letter: While not required, a cover letter can help summarize your complaint and its importance. It demonstrates professionalism and may prompt a timely response from the bar association.

Gathering these documents can help create a solid foundation for your complaint with the Florida Bar. Having everything organized not only supports your allegations but may also expedite the review process. Ensure all forms are completed accurately to minimize delays.

Similar forms

The Florida Complaint form shares similarities with several other important documents in the legal system. Each document has distinct purposes and structures, but they often revolve around reporting grievances or initiating legal processes. Here's a comparison:

  • Complaint: A written document filed in civil court that outlines the plaintiff’s allegations against the defendant, including the basis for the court's jurisdiction, the facts of the case, and the relief sought.
  • Grievance Form: Used in various professional fields to report misconduct or negligence of a licensed professional. Like the Florida Complaint form, it requires detailed information about the individual being reported.
  • Petition for Review: This document is filed to ask a higher court to examine the decision of a lower court or administrative agency. It must present a clear account of why the review is necessary, similar to detailing facts in a complaint.
  • Affidavit: A written statement confirmed by oath or affirmation, used as evidence in court. Affidavits can support allegations made in a complaint by providing sworn statements from witnesses.
  • Notice of Intent to Sue: This document is sent to the party being accused, informing them of the complainant's intent to file a lawsuit. It outlines the grievances much like the Florida Complaint form, acting as a prelude to more formal legal action.
  • Witness Statement Form: Similar to the witness section of the Florida Complaint, this form allows individuals to summarize their observations or involvement in a case, supporting the claims made in other legal documents.
  • Demand Letter: A letter sent to demand payment or action from another party. While it can serve as a precursor to a complaint, it conveys grievances and must include detailed facts to support the demand.
  • Answer: The document filed by a defendant in response to a complaint, where they provide their version of the facts and any defenses they intend to use. This fosters an ongoing dialogue about the allegations made.
  • Motion to Dismiss: A formal request for a court to dismiss a case, often based on a lack of legal grounds in the complaint. It relies on factual and legal arguments, similar to articulating specifics in a complaint.
  • Request for Investigation: This can be submitted to various oversight bodies to prompt an investigation into alleged misconduct, like the Florida Complaint form, which aims to initiate a review of an attorney's conduct.

Dos and Don'ts

When filling out the Florida Complaint Form, there are several important considerations to keep in mind. These guidelines will help ensure that your complaint is processed efficiently and effectively.

  • Do read all instructions carefully. Understanding the requirements before you start can prevent delays.
  • Do provide complete and accurate information. This includes your name, address, phone number, and email, as well as details about the attorney you are complaining about.
  • Do describe your complaint in detail. Provide chronological facts about your experience and reference any attached documents clearly.
  • Do include supporting documents. Attach photocopies of relevant evidence, marking them as exhibits A, B, C, etc., to make your case clearer.
  • Don’t submit original documents. Only the complaint form should be submitted in original form; other documents will not be returned after scanning.
  • Don’t include confidential information. Redact sensitive details such as Social Security numbers, bank information, or other privileged contents to protect your privacy.
  • Don’t neglect to sign the form. Your signature is required, and failure to sign will result in your complaint being disregarded.

Following these simple dos and don’ts will help facilitate the process of your complaint and ensure that it meets the necessary criteria required by The Florida Bar.

Misconceptions

Misconceptions regarding the Florida Complaint form can lead to confusion and frustration during the complaint process. Clearing up these misunderstandings is essential for anyone considering filing a complaint. Below are eight common misconceptions explained for clarity.

  • The Florida Bar can intervene in civil or criminal cases. Many individuals believe that the Florida Bar can step in on their behalf in legal disputes. However, the Bar focuses exclusively on attorney conduct, not on individual cases in court.
  • Any attorney can be complained about using the same form. This is misleading. The complaint form is strictly for individual attorneys, not law firms or collective practices. Each attorney must be submitted on a separate form.
  • Your complaint will be processed immediately. Some expect quick resolutions. However, the Bar reviews each submission carefully, and the investigation process can vary widely based on the complexity of the case.
  • You can file a complaint without proper documentation. It is a misconception that complaints can be filed based solely on allegations. Clear evidence and factual details are necessary to support a complaint and will expedite the process.
  • An appeal can be made if your complaint is closed. Once the decision is made not to pursue a complaint, there is no right to an appeal. This can be frustrating for many, but it’s an established policy.
  • The more complaints you file, the more serious your complaint will seem. In fact, the Bar assesses each complaint on its own merits. Filing multiple complaints does not increase the perceived importance of any single issue.
  • All submitted documents will be returned after the review. This is incorrect, as the Florida Bar converts its files to digital format and discards the hard copies. It’s crucial to only submit copies of documents, not originals.
  • You can submit confidential information without redacting it. Many individuals misunderstand the importance of redacting sensitive information. In reality, documents submitted become public records, making it essential to remove any confidential details.

Understanding these misconceptions can help individuals navigate the complaint process more effectively and ensure that their concerns are adequately addressed.

Key takeaways

When completing the Florida Complaint form, keep the following important points in mind:

  • Follow Instructions Precisely: Carefully read all instructions before filling out the form. Incomplete or incorrect forms may be returned for correction, delaying the process.
  • Limit Your Submission: Make sure your complaint and any attached documents do not exceed 25 pages. Additional documents should only be referenced and available upon request.
  • Provide Detailed Information: Clearly state your allegations in chronological order with specific details and relevant dates. Avoid vague statements that lack supporting facts, as these may lead to additional requests for information.
  • Protect Confidential Information: Do not submit confidential or privileged information, as all documents become public records. Redact sensitive details and indicate their nature if necessary.

Following these guidelines will facilitate a smoother submission and review process. Ensure that all necessary parts are completed accurately for a comprehensive complaint.