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The Allianz form for International Healthcare Plans in Qatar is an essential tool designed for efficient claims submission related to medical expenses. This form requires specific information to be filled out in block capitals, ensuring clarity and reducing processing time. The claims process is streamlined through the MyHealth app, allowing users to complete their claims by providing key details and uploading photos of receipts. Initial sections capture the policyholder’s and patient’s information, followed by preferred payment options, which include bank transfers and cheques. It's critical to specify account details to facilitate reimbursement efficiently. The form also accommodates thorough documentation of claims with a detailed table for invoice descriptions, amounts charged, and information on prior payments. Medical specifics provided by the attending physician are critical, including treatment details and the nature of the medical condition. Sections address the importance of pre-authorization and the need for additional information in specific scenarios, such as related claims from accidents. Furthermore, a section dedicated to data protection ensures that personal and medical information is handled with care, following strict confidentiality measures. Lastly, proper authorization is required for third parties involved in the claims process, highlighting the importance of consent and legal compliance. The submission instructions and contact information are clearly outlined, ensuring that policyholders can efficiently send in completed forms along with the necessary documentation.

Allianz Example

International Healthcare Plans for Qatar

Claim Form

Please complete this form in BLOCK CAPITALS. For your convenience, this form (in PDF format) is available on our website: www.allianzworldwidecare.com/cfq

Download our

MyHealth app

Quick and easy claims submission

1.Provide a few key details

2.Take a photo of your receipt(s) And you’re done www.allianzworldwidecare.com/myhealth

1 Policyholder’s details

Policy Number

First name

Surname

Date of birth (DD/MM/YY)

Latest correspondence address

Telephone number (incl. country code and area code)

Email

2 Patient’s details (if different from policyholder)

First name

Surname

Date of birth (DD/MM/YY)

 

 

 

 

 

 

 

Gender:

Male

Female

 

 

 

 

3 Payment details

Option 1: Payment to policyholder

Preferred payment method: Bank transfer* Cheque**

Please specify the currency you would like to be reimbursed in (and ensure that your bank account supports it)

Name of bank account holder as shown on your bank statement

Account number

IBAN (where required)***

Sort/branch codeBIC/Swift code***

Name of bank

Bank address

If you are aware of any additional information required in order to process international transactions within your country (e.g. Agency Code, Tax ID), please list below:

Swift code of intermediary bank (where applicable)

*For bank transfer, please provide bank details.

**Cheques payable to the policyholder will be sent to the correspondence address provided in section 1.

***If your bank is within the EU, or if your specific country requires an IBAN (e.g. Qatar, Saudi Arabia, Angola, Tunisia, Turkey), please supply both your IBAN and BIC/Swift code to facilitate the payment of your claim.

Option 2: Payment to medical provider (e.g. hospital, specialist)****

Please tick if direct billing has been previously agreed with us

**** If you have not already paid the medical provider.

4 Claim details

Please complete all parts of the following table with the details of each invoice/receipt, making sure to include the amount charged. If your invoice/receipt does not include the diagnosis/medical condition, please ensure that you provide us with this information below. If there is not sufficient space in the table below, please provide details on a separate page.

Description of expense/treatment

Diagnosis/medical condition

Provider’s name

Amount charged/

currency

Has this bill been

paid by you?

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

In what country did the treatment take place?

Has pre-authorization been obtained?

Yes

No

If this claim is resulting from an accident or work-related illness/injury and you hold any other insurance policy (e.g. car insurance), or if you are filing a claim or lawsuit against a third party to recover the costs incurred as a result of this accident/injury, please provide details in a separate document.

(incl. country code and area code)

Sections 5 and 6 are to be completed by the treating doctor unless detailed in the supporting documentation (e.g. receipts or invoices).

5 Medical provider’s details

Name of doctor/specialist

Qualifications/credentials

Name of hospital/clinic

Address

Telephone number (incl. country code and area code)

Fax number (incl. country code and area code)

Email

Applicable to physiotherapy/psychotherapy claims only. Please provide full referral details:

Name of referring physician

Telephone number

Date of referral (DD/MM/YY)

6 Medical details

Indicate type of treatment received

Elective

Emergency

 

Indicate type of condition

Acute

Chronic

Acute episode of chronic

Please provide full details of the symptoms/medical condition requiring treatment, including ICD9/10 code/DSM-IV

On what date did the patient first present these symptoms to you? (DD/MM/YY)

On what date would the first onset of symptoms have been apparent to the patient? (DD/MM/YY)

Has the patient suffered from this condition previously?

Yes

No

If Yes, when? (DD/MM/YY)

 

 

 

 

 

 

 

 

Are you aware of any treatment given for this or any related illness in the past?

Yes

No

 

If Yes, please provide details

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is it likely to re-occur?

Yes

No

 

Does it need rehabilitation?

Yes

No

 

Is it permanent?

Yes

No

 

Does it need long term monitoring, consultations, check ups, examinations or tests?

Yes

No

Applicable to cases of pregnancy only:

 

 

 

Estimated date of delivery (DD/MM/YY)

Is birth of a single baby expected?

Yes

No

If you answered No to the question above and twins/multiple babies are expected, is the pregnancy a result of medically assisted reproduction other than artificial insemination?

Yes

No

If Yes, please provide further details

Applicable to dental treatment claims only:

Was the patient suffering from dental pain at the time he/she visited you for treatment? Yes

Please sign and authenticate with an official stamp.

No

Official stamp of medical provider

Doctor’s signature

Date (DD/MM/YY)

INSERT NAME OF THIRD PARTY

7Data Protection and release of medical records

References to information includes personal information given by you to us, in your Application, Claim or Pre-authorization Form and/or supporting documents/information we collect in connection with products or services we provide. Allianz Worldwide Care, part of the Allianz Group, is the data controller for this information.

Uses: Personal information may be used for insurance administration (e.g. underwriting, claims handling, fraud prevention). We may use third parties to process data on our behalf. Such processing is subject to contractual restrictions regarding confidentiality and security in line with Data Protection obligations.

Sensitive data: We need to collect sensitive data relating to you (e.g. health details), to assess insurance terms and/or administer claims.

Disclosure: We may share your information with our agents, members of the Allianz Group, other insurers and their agents, service providers, any intermediary acting on your behalf or governing/regulatory bodies (of which we are a member or by which we are governed). In certain circumstances, we may use private investigators to investigate a claim you have submitted.

Retention: We are obliged to retain your records for six years from the date the insurance relationship ends. We will not retain your data for longer than necessary and will hold it only for the purposes for which it was obtained.

Representation and Consent: By signing this form you confirm that you have the authority to act on behalf of your dependants in respect of all personal information you provide to us, and that you consent to the disclosure, processing, usage and retention of this information in relation to yourself and on behalf of your dependants.

Access: You have the right to request and receive a copy of your personal data held by us. If you wish to do this, please write to the Data Protection Officer at the address provided on this form or via client.services@allianzworldwidecare.com.

Call recording: Calls to our Helpline will be recorded and may be monitored for training, quality and regulatory purposes.

Direct marketing: Personal data collected by us will not be used to contact you for direct marketing purposes, unless you have consented to this.

I certify that to the best of my knowledge, this Claim Form does not contain any false, misleading or incomplete information. I understand that in the event that this claim is found to be fraudulent, in whole or in part, the contract will be cancelled from the date of discovery of the fraudulent event and I may be liable to prosecution.

I agree to waive any rights that I may have to medical secrecy/confidentiality in respect of my medical information and I authorise my medical practitioner, health professional or other relevant medical establishment to provide relevant medical information relating to me, if requested by Allianz Worldwide Care, its medical advisers, its appointed representatives, or to any third party expert(s) in case of disputes, subject to any legal restrictions which may apply.

If a minor was treated, a parent or guardian should sign this section.

Patient’s signature

Date (DD/MM/YY)

8Third party authorisation

As the claimant, I hereby authorise

to act for and on my behalf in relation to the administration of this claim, which may include the disclosure of sensitive medical information.

Claimant’s signature

Claimant’s printed name

Date (DD/MM/YY)

Please send your fully completed Claim Form(s) with invoices/receipts as follows:

Scan and email to:

claims@allianzworldwidecare.com

Fax to:

+ 353 1 645 4033

Post to:

Claims Department, Allianz Worldwide Care, 15 Joyce Way, Park West Business Campus, Nangor Road,

 

Dublin 12, Ireland.

It is your responsibility to retain any original supporting documentation (e.g. medical receipts) where copies are submitted to us, as we reserve the right to request original supporting documentation/receipts up to 12 months after claims settlement for fraud detection purposes. In addition, we advise that you keep copies of all correspondence with us as we cannot be held responsible for correspondence that does not reach us for any reason that is outside of our reasonable control.

Please contact our Helpline if you have any queries: +353 1 517 6988 or email: client.services@allianzworldwidecare.com.

For our latest list of toll-free numbers, please visit: www.allianzworldwidecare.com/toll-free-numbers

Important - please check the following:

 

 

 

 

All receipts, invoices and prescriptions are included.

 

The diagnosis has been confirmed and is either stated on the Claim Form or on the

 

 

 

 

 

 

The Claim Form is completed in full.

 

invoice(s).

 

 

 

 

 

 

 

 

The declarations are signed and dated.

 

If you have changed your contact details, please let us know on the Claim Form.

 

 

 

 

 

 

Allianz Worldwide Care SA. QFC Branch address: Office 604-C, 6th floor, Jaidah Square Building, 63 Airport Road, Zone 27, Umm Ghuwailina, P.O. Box 31316, Doha, Qatar.

Phone: +974 4433 7455. Fax: +974 4410 1500. Website: www.allianzworldwidecare.com

Authorised by the Qatar Financial Centre Regulatory Authority. Allianz Worldwide Care SA is incorporated in France.

FRM-CF-Qatar-EN-0914

Form Characteristics

Fact Name Details
Form Purpose This form is intended for submitting claims for international healthcare plans in Qatar.
Submission Method Completed forms can be submitted via email, fax, or physical mail to Allianz Worldwide Care.
Data Protection All personal information is subject to data protection regulations. Sensitive data will be handled with care.
Governing Laws This form is governed by the laws applicable in Qatar.

Guidelines on Utilizing Allianz

Completing the Allianz claim form requires careful attention to detail. Ensuring that all information is accurate will help facilitate a smooth processing of your claim. Here are the steps to fill out the form correctly.

  1. Start with the Policyholder’s Details section. Enter your policy number, first name, surname, date of birth, correspondence address, telephone number, and email address.
  2. If the patient is different from the policyholder, complete the Patient’s Details section with the required information.
  3. In the Payment Details section, select either payment to the policyholder or to the medical provider. Fill out the relevant payment method details accordingly.
  4. Complete the Claim Details table by providing all requested information for each invoice or receipt, including the description of expense and the amount charged. Indicate whether each bill has been paid.
  5. If applicable, specify the country where treatment took place and whether pre-authorization was obtained.
  6. The Medical Provider’s Details section must be filled out by the treating doctor, including their name, qualifications, and contact information.
  7. Provide the Medical Details as requested, including the type of treatment received and the condition being treated.
  8. When all sections are filled out, the doctor should sign and stamp the form in the designated area.
  9. In the Data Protection section, read and confirm understanding by signing and dating the form.
  10. If necessary, include a third-party authorization by having the claimant sign that section.
  11. Finally, ensure that you have included all receipts, invoices, and confirmations before submitting the form. Choose to send it via email, fax, or post as instructed.

After completing these steps, your submission will be processed. It is important to keep copies of all documents for your records. Should any issues arise during this process, do not hesitate to reach out for assistance.

What You Should Know About This Form

What is the Allianz Claim Form used for?

The Allianz Claim Form is designed for policyholders to submit claims for medical treatment expenses. It collects necessary information to process the claim and ensure that reimbursements or payments are made correctly. This form is essential for anyone seeking to claim back costs for healthcare received under an International Healthcare Plan in Qatar.

How do I fill out the Allianz Claim Form?

To complete the form, use BLOCK CAPITALS to ensure clarity. Start by entering your policyholder’s details, patient’s information if different, and then your preferred payment method and relevant bank information. Include all claim details, payments made, and the provider’s information. Ensure all sections are accurately completed before submission.

Where can I find the Allianz Claim Form?

You can download the Allianz Claim Form in PDF format from the Allianz Worldwide Care website at www.allianzworldwidecare.com/cfq. It is advisable to have this form on hand when seeking healthcare services so you can document expenses accurately.

What payment options are available on the Claim Form?

The Claim Form provides two payment options. You can choose to receive payment directly to the policyholder via bank transfer or cheque, or you can opt for payment to the medical provider if direct billing has been pre-arranged. Make sure to specify your preferred option and provide the necessary details based on your selection.

What information is needed to submit a claim?

You must provide a detailed invoice or receipt for each treatment, including the amount charged, the type of services rendered, and the associated diagnosis. If any documents are submitted that do not include the required information, please attach additional documentation with that information. Additionally, details about the medical provider and any previous medical history related to the condition may be required.

How should I submit the completed Claim Form?

You can submit your completed Claim Form through various methods—by scanning and emailing it to claims@allianzworldwidecare.com, faxing it to +353 1 645 4033, or mailing it to Allianz Worldwide Care’s Claims Department in Dublin, Ireland. Remember to keep copies of all documents for your own records.

What do I do if I have additional questions?

If you have any queries regarding your claim, you can contact the Allianz Helpline at +353 1 517 6988 or email client.services@allianzworldwidecare.com for assistance. Make sure to reach out for clarification to ensure your claim is processed smoothly.

What happens if I submit false information?

Submitting false or misleading information can lead to the cancellation of your claim and possible legal repercussions. It is essential to certify that all information on the Claim Form is accurate and truthful. Be vigilant in ensuring that all documentation is clear and correct.

How long does it take to process a claim?

The processing time for claims can vary, but it usually takes a few weeks. Ensure that all necessary documents and details are submitted with your claim to avoid delays. If there are any complications or additional information is required, processing time may increase.

What should I do if my contact information changes?

If you change your contact information, make sure to update it on the Claim Form. Keeping Allianz informed will facilitate communication regarding your claim, ensuring you receive critical updates without any delays.

Common mistakes

Filling out the Allianz claim form can seem straightforward, but many people make common mistakes that delay the process. One of the most frequent errors is failing to use BLOCK CAPITALS throughout the form. This requirement is essential for ensuring that all details are clear and legible. Deviating from this instruction can result in misinterpretations and delays in processing claims.

Another mistake is incomplete sections. Each part of the form must be filled out entirely. Omitting information, such as the policy number or personal details, can lead to significant setbacks in claim processing. Reviewers at Allianz need specific information to verify your identity and your claim.

It's crucial to pay attention to payment details. Many individuals forget to specify their preferred payment method or currency. Incorrect payment details not only complicate the reimbursement process but can also lead to incorrect deposits.

A common oversight is not indicating if pre-authorization has been obtained. Since some treatments require prior approval, failing to mention this can raise red flags and lead to rejection of the claim. Always confirm and note whether pre-authorization is in place.

Providing incomplete claim details is another prevalent issue. Applicants frequently neglect to complete all columns in the invoice/receipt table or fail to describe the diagnosis and medical condition adequately. This lack of detail can cause back-and-forth communication, extending the timeline for reimbursement.

Patients sometimes also submit documents without confirming their medical provider's details. Missing information about the treating doctor or clinic, such as their contact information, complicates the claim review process. Make sure to include all supporting details for seamless processing.

Errors concerning the dates of treatment are common as well. Individuals often provide inaccurate dates when symptoms first appeared or when treatment was received. Inconsistencies can prompt further investigations, delaying claims and causing frustration.

Some people forget to sign and date the form. The lack of a signature can be interpreted as incomplete documentation, which can lead to a denial of the claim. Always double-check that the required signature is present before submitting.

Finally, it is vital to retain copies of any original supporting documentation. Many applicants mistakenly believe that submitting copies is sufficient and neglect to keep originals. Allianz retains the right to request original documents even after claims have been settled, and losing these could jeopardize reimbursement.

Being mindful of these common mistakes can pave the way for a smoother and faster claims process with Allianz. Review the form thoroughly before submission to avoid these pitfalls.

Documents used along the form

The Allianz Claim Form is an essential document for processing international healthcare claims. Nevertheless, several other forms and documents may accompany it to ensure a complete submission. Below is a list of commonly used forms and supporting documents that can aid in the claims process.

  • Invoice or Receipt: A detailed statement from the healthcare provider that itemizes the services rendered and associated costs. It is crucial for verifying the expenses claimed.
  • Medical Report: A comprehensive report from the treating physician outlining the patient’s condition, treatment received, and any necessary follow-up care.
  • Pre-authorization Form: A document that shows prior approval for treatment from the insurance provider, confirming that the procedure was deemed medically necessary and covered under the policy.
  • Patient Medical History: A brief summary of the patient’s previous health conditions and treatments, which helps provide context for the claim being submitted.
  • Accident Report: If the claim results from an accident, this form provides details and context about the event, including circumstances that may involve third-party liability.
  • Authorization Form: A release that allows the insurance company to obtain medical records and other relevant information directly from healthcare providers.
  • Third Party Claim Form: Used when another party is involved in the claim (e.g., car insurance), this document outlines the details of the claim against that party.
  • Proof of Payment: Documentation that substantiates that the medical expenses were paid, which may include bank statements or canceled checks.
  • Data Protection Consent Form: A form that grants permission for the insurance company to collect, store, and process personal health information in compliance with data protection regulations.

By preparing these documents alongside the Allianz Claim Form, you increase the likelihood of a swift and smooth claims process. Ensure each document is thorough and accurately reflects the services rendered to avoid delays or issues in reimbursement.

Similar forms

  • Insurance Claim Form: Similar to the Allianz form, an insurance claim form requires detailed personal and medical information to support a claim for benefits. Both forms ask for patient details, payment preferences, and treatment information to facilitate processing and verification of claims.

  • Medical Treatment Authorization Form: This document also collects patient information and details about the treatment received. Like the Allianz form, it may require signatures from both the patient and medical provider to authorize the sharing of information for insurance purposes.

  • Payment Authorization Form: A payment authorization form allows claimants to specify how they wish to receive reimbursements, similar to the payment section of the Allianz form. Both documents require detailed bank account information or payment method preferences.

  • Release of Information Form: This form is used to grant permission for insurance companies to access a patient’s medical records. The Allianz form includes a section on data protection and consent, emphasizing the importance of sharing medical information for the processing of claims.

  • Third Party Claim Submission Form: Both forms address claims that involve third parties, like accidents. They typically ask for details about any other insurance policies involved and may require additional documentation to substantiate the claim, just as the Allianz form does.

Dos and Don'ts

When filling out the Allianz form, it's essential to follow a few guidelines to ensure a smooth claims process. Here is a list of things you should and shouldn't do:

  • Do: Fill out the form in BLOCK CAPITALS to ensure clarity.
  • Do: Include all necessary personal details like policy number, contact information, and dates.
  • Do: Provide complete payment details including the currency and banking information for reimbursements.
  • Do: Attach copies of all receipts and invoices pertaining to your claims.
  • Do: Ensure that the diagnosis is clearly stated on the invoices or in the claim form.
  • Don't: Leave any sections blank if they pertain to your claim; completeness is key.
  • Don't: Submit the form without double-checking for accuracy in your information.
  • Don't: Forget to sign and date the form; it's crucial for validation.
  • Don't: Include personal medical history unrelated to the current claim unless specifically requested.
  • Don't: Assume that verbal communication is sufficient; always provide written documentation.

Following these guidelines can help you navigate the claims process more effectively and reduce potential delays.

Misconceptions

Misconceptions about the Allianz form can lead to confusion and potential errors in the claims process. Below is a list that clarifies these misconceptions.

  1. Allianz form can only be submitted via postal mail. This is not true; you can also submit the form via email or fax for quicker processing.
  2. You don’t need to keep copies of your documentation. In fact, it’s crucial to retain copies of all original documents in case they are needed later.
  3. Only the policyholder can fill out the claim form. While the policyholder is typically the one to submit the claim, dependents can provide information if they are authorized to do so.
  4. You cannot have your medical provider directly billed. Direct billing is an option if you have prior approval from Allianz.
  5. The claim will be processed no matter what information is missing. Incomplete forms can significantly delay the claims process or lead to outright rejection.
  6. The claim process is the same for all medical conditions. Different types of treatments may require additional documentation or have different requirements.
  7. You cannot appeal a denied claim. There is a process for appeals, and you can provide additional information or documentation for reconsideration.
  8. The form only needs to be signed by the policyholder. If a minor was treated, a parent or guardian must also sign the form.
  9. Submitting the claim equates to automatic payment. The claim first needs to be approved before any payment can be made.
  10. Updating personal information does not affect claims. Any updates to contact details or banking information must be provided on the claim form to ensure proper handling.

Understanding these points can facilitate a smoother experience when submitting a claim through the Allianz form.

Key takeaways

Here are some key takeaways about filling out and using the Allianz Claim Form for International Healthcare Plans in Qatar:

  • Use Block Capitals: Always complete the form using block capitals to ensure readability.
  • Provide Accurate Details: Make sure all personal details, such as names, dates of birth, and contact information, are correct.
  • Payment Options: Decide whether payments will go to you or directly to the medical provider, and select the preferred payment method accordingly.
  • Attach Necessary Receipts: Include receipts for all expenses claimed. Ensure each receipt lists the diagnosis or medical condition.
  • Doctor's Section: Sections 5 and 6 need to be filled out by the treating doctor. Make sure they complete this accurately.
  • Documentation Retention: Keep original copies of all documents submitted. You may need to provide them later if Allianz requests.
  • Check for Completeness: Before submission, confirm that all sections are completed and all required signatures are present.
  • Submit via Multiple Channels: You can send your completed claim form via email, fax, or post. Choose the method that works best for you.