IMPORTANT: Save this receipt and present it when making an inquiry.
Service Guarantee: This service agreement does not cover Priority Mail Express International™ shipments to countries not eligible for date-specific delivery. It also excludes international shipments delayed due to customs inspections. If the mailer submits an item at a designated USPS® Priority Mail Express International acceptance location on or before the specified deposit time for date- specific delivery to the addressee, the destination post will deliver or attempt delivery to the addressee or agent before the applicable guaranteed delivery date.
The signature of the addressee’s agent or delivery employee is required upon delivery. If the destination post does not deliver or attempt delivery by the guaranteed delivery date and the mailer files a claim for a refund, the U.S. Postal Service® may refund the postage, unless the delay was caused by the following: proper detention for law enforcement purposes; strike or work stoppage; late deposit of item, forwarding, return, incorrect address, or incorrect postcode; delay or cancellation of flights; governmental action beyond the control of the Postal Service™, destination post, or air carriers; war, insurrection, or civil disturbance; breakdowns of a substantial portion of the USPS or destination post transportation network resulting from events or factors outside the control of the Postal Service or foreign postal administration; or acts of God. For details, see Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM®) Part 114, and Mailing Standards of the United States Postal Service, International Mail Manual (IMM®) Part 942.
When the destination postal administration cannot deliver an item on the first attempt, it leaves a notice for the addressee, or follows its domestic delivery standards. If it cannot deliver the item on the second attempt, it returns the item to the sender at no additional postage.
Please consult your local Priority Mail Express™ directory for information on Priority ail Express International services. See the IMM for details.
Insurance Coverage: The Postal Service provides insurance only in accordance with postal regulations in the IMM for international shipments. The IMM sets forth specific types of losses that are covered, the limitations of coverage, terms of insurance, conditions of payment, and adjudication procedures. For details, see the IMM, which is available at pe.usps.com. The IMM consists of federal regulations, and USPS personnel are NOT authorized to change or waive these regulations or grant exceptions. Limitations prescribed in the IMM provide, in part, the following:
■■The Postal Service insures the contents of Priority Mail Express International “merchandise” items (with “merchandise” defined by postal regulations) against loss, damage, or missing contents. The Postal Service includes, at no additional charge, up to $200 coverage for international shipments containing merchandise. The sender may purchase additional merchandise insurance coverage above $200, up to a maximum of $5,000. See the Individual Country Listings in the IMM for merchandise insurance limits.
■■The Postal Service insures “nonnegotiable documents” (as defined by postal indemnity regulations) against loss, damage, or missing contents up to $100 per shipment for document reconstruction, subject to additional limitations for multiple pieces lost or damaged in a single catastrophic occurrence. Document reconstruction insurance provides reimbursement for the reasonable costs incurred in reconstructing duplicates of nonnegotiable documents mailed. Document reconstruction insurance coverage above $100 per item is not available. The mailer should not attempt to purchase additional document insurance, because additional document insurance is void.
■■The Postal Service insures “negotiable items” (defined by postal regulations as items that can be converted to cash without resort to forgery), currency, or bullion up to a maximum of $15 per item.
■■Insurance coverage may vary by country and may not be available to some countries. Insurance for loss, damage, or missing contents covers the actual (depreciated) value of the contents
at the time of mailing or the cost of repairs, not to exceed the limit fixed for the insurance coverage obtained.
EXCEPTIONS: The following exceptions apply to Priority Mail Express International shipments:
■■The Postal Service does not pay indemnity for the following contents: coins; banknotes; currency notes, including paper money; securities of any kind payable to bearer; traveler’s checks; platinum, gold, and silver; precious stones; jewelry; watches; and other valuable or prohibited articles. See the IMM for complete regulations.
■■ The ostal Service does not provide coverage for consequential losses due to loss, damage, or delay of riority Mail Express International items, or for concealed damage, spoilage
of perishable items, prohibited articles, and articles improperly packaged or too fragile to withstand normal handling in the mail.
COVERAGE, TERMS, AND LIMITATIONS ARE SUBJECT TO CHANGE. Please consult the IMM for additional limitations and terms of coverage.
CLAIMS: To initiate an inquiry for loss, damage, or missing contents, call the International Inquiry Center at 800-222-1811. To make a claim for postage refunds as a result of delayed delivery after the guaranteed delivery date, the mailer must make the claim within 30 days of the date of mailing.
To make a claim for loss, damage, or missing contents, the mailer must make the claim within 90 days of the date of mailing. To make a claim for damage or missing contents, the addressee must file the claim immediately, and must present the article, containers, packaging, and all contents received to the destination postal administration. In support of all claims, the mailer must submit evidence of mailing (e.g., original mailing receipts or wrapper), evidence of insurance, and evidence of value (e.g., sales receipt or repair estimate). See the IMM for complete regulations.
PRIVACY ACT STATEMENT: Your information will be used to satisfy reporting requirements for customs purposes. Collection is authorized by 39 U.S.C. 401, 403, 404, and 407; 13 U.S.C. 301–307; and 50 U.S.C. 1702. Providing the information is voluntary, but if not provided, we may not process your transaction. We do not disclose your information to third parties without your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes
the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a U.S. Postal Service auditor; to entities, including law enforcement, as required by law or in legal proceedings; to contractors and other entities aiding us to fulfill the service (service providers); to domestic and international customs pursuant to federal law and agreements; and to other governmental entities with authority over exportation. For more information regarding our privacy policies, visit usps.com/privacypolicy.