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The Kaiser Permanente Medical Financial Assistance (MFA) Program provides vital support for individuals who face challenges in accessing affordable health care services. Designed to assist both members and non-members of Kaiser Permanente, the MFA program offers temporary financial awards based on applicants' specific financial needs. Eligibility varies, with key requirements centered around household income levels and out-of-pocket health care costs. For those whose gross household income does not exceed 350% of the federal poverty level, or who incur significant medical expenses, support may be available for emergency and necessary medical care received from Kaiser providers. It is essential that applicants understand the necessary steps to qualify, including possible applications for other health insurance, as the MFA program may only serve as a temporary solution. The application process is straightforward, allowing potential recipients multiple ways to submit their information for review. Following an application review, individuals will receive clear communication about their approval status or any further steps needed. Highlights of the program emphasize the importance of proactive financial planning for health care, ensuring patients can access the services they need when they need them most.

Kaiser Mfap Example

Kaiser Permanente Medical Financial Assistance (MFA) Program

Please recycle. January 2019

Kaiser Permanente Medical Financial Assistance (MFA) Program

If you need help paying for health care services or prescriptions you’ve gotten, or are scheduled to get, from Kaiser Permanente, our MFA program may be able to help you.

How the program works

The program offers temporary “awards” to help qualified applicants pay for care based on their financial needs.

It’s available to all Kaiser Permanente patients, whether you’re a member or not.

If awarded, the program will cover emergency or medically necessary care from Kaiser Permanente providers or at Kaiser Permanente facilities for a specified time period.

How to qualify

You must meet one of the following eligibility requirements:*

1.Your gross household income is no more than 350% of the federal poverty level.

*Note: If your gross household income is more than 350% of the federal poverty level and/or you’re a Kaiser Permanente member with a deductible plan in California, you must meet the criterion below.

2.Your out-of-pocket health care costs for emergency or medically necessary care, dental care, and medication over a 12-month period are equal to or more than 10% of your gross household income.

Out-of-pocket costs include copays, coinsurance, and deductible payments.

Out-of-pocket costs do not include any payments for your health plan itself, like your monthly premium.

Have questions?

350% of federal

poverty level guidelines

If your

Your household income

household

must be no more than:

size is:

 

 

Monthly

Annually

 

1

$3,643

$43,715

2

$4,932

$59,185

3

$6,221

$74,655

4

$7,510

$90,125

5

$8,800

$105,595

6

$10,089

$121,065

Visit aspe.hhs.gov/poverty to find the guidelines for larger households.

For more information about qualifying for the MFA program, or to see which health care services it pays for, visit www.kp.org/mfa/ncal.

If you don’t have health insurance, you may be required to apply for it.

Because the MFA program only provides temporary financial awards, we may require you to apply for coverage that will cover you in the long term. This could include any other public or private health programs you’re eligible for — like Medi-Cal or subsidized plans available on the health insurance marketplaces.

We may ask you to show proof that you’ve applied to these programs, or that you’ve been approved or denied by them. But you may still be able to get financial help from the MFA program while waiting for a decision from these other programs.

For more information about other health coverage you may be eligible for, visit healthcare.gov or call 1-800-318-2596.

How to apply

If you meet the eligibility requirements, you can apply in any of these ways.

 

Complete the MFA application on the following page.

Mail it

Mail your completed application to:

 

Kaiser Permanente MFA Program

 

 

PO Box 30006

 

 

Walnut Creek, CA 94598

 

 

 

Fax it

Complete the MFA application on the following page.

Fax your completed application to 1-800-687-9901.

 

 

 

 

Drop it off

Complete the MFA application on the following page.

Drop off your completed application at the Patient Financial

 

 

Operations at any Kaiser Permanente facility.

 

 

 

 

Call us at 1-800-390-3507 (TTY 711), Monday through Friday,

Call us

 

8:00 a.m. to 5:00 p.m. PST.

Be prepared to provide the information listed on the MFA

 

 

 

application on the next page.

 

 

 

Important: When applying by mail or fax, or dropping off your application in person, please be sure to fill out the application as much as you can. Any missing information may delay the application process.

What to expect after you apply

After we review your completed application, we’ll let you know one of the following outcomes:

Your application was approved and you’ll get a financial award.

To complete your application, we need additional information or paperwork, which you can send us in the mail or drop off in person; this could include proof of income or copies of your out-of-pocket expenses.

Your application was denied and why it was denied, in which case you can appeal our decision.

Need help?

If you have any questions or need help with your application, please call 1-800-390-3507 (TTY 711), Monday through Friday, 8:00 a.m. to 5:00 p.m. PST. You can also talk to a financial counselor at any Kaiser Permanente location.

Medical Financial Assistance (MFA) Program application

Name:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Medical record #:

 

 

 

 

 

 

 

 

 

 

 

Date of birth:

 

/

 

/

 

Contact #: (

 

 

 

)

 

 

 

 

 

 

 

 

 

SSN:

 

 

 

 

 

-

 

-

 

 

 

 

 

Address:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

City:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

State:

 

 

 

 

 

ZIP code:

 

 

Household size: Number of family members (including you) who live in your

 

 

 

 

 

 

 

 

 

 

 

home. May include a spouse or qualified domestic partner, children, a non-parent

 

 

 

 

 

 

 

 

 

 

 

caretaker relative, etc.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

________________

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Household income (monthly): Total gross income for all family members in the

 

 

 

 

 

 

 

 

 

 

 

household. Check ALL income types that apply:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Employment Income/Wages

Alimony/Child Support

 

 

 

 

 

 

 

 

 

 

 

 

Business Income/Rental Property

Pension or Retirement/Annuities

 

 

 

 

 

 

 

 

 

 

 

 

Unemployment Benefits/

 

Social Security/Supplemental

 

 

 

 

 

 

 

 

 

 

 

 

Disability Income

 

 

 

Security Income/Veterans Benefits

 

$_______________

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Health care costs: Total out-of-pocket expenses you had over a 12-month period

 

 

 

 

 

 

 

 

 

 

 

for emergency or medically necessary services provided by Kaiser Permanente

 

 

 

 

 

 

 

 

 

 

 

or any other health care provider. May include copays, deposits, coinsurance,

 

 

 

 

 

 

 

 

 

 

 

or deductible payments for eligible medical, pharmacy, or dental services.

 

$_______________

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Please list all members of your household applying for the program.

 

 

 

 

 

 

 

 

 

 

 

Name

 

 

 

 

 

 

 

 

Date of birth

 

 

 

Relationship

 

 

Medical record #

 

 

 

 

 

 

 

 

 

 

 

 

 

/

 

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Uninsured? Kaiser Permanente can help. If you do not have health care

 

 

 

 

 

 

 

 

 

 

 

coverage, we can help you understand your options. Check this box if you

 

 

 

 

 

 

 

 

 

 

 

would like Kaiser Permanente to contact you to discuss your options.

 

 

 

 

Yes, contact me

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I hereby declare under penalty of perjury that all information set forth above in this application is true and accurate in all respects. I also acknowledge and agree that I am liable to Kaiser Foundation Health Plan and Hospitals for all amounts owing to Kaiser Foundation Health Plan and Hospitals for medical goods

and services that are not eligible under the Program (the “Remaining Amounts”).

Signature:

 

Date:

Note: Kaiser Foundation Health Plan and Hospitals reserves the right to use information from consumer credit reporting agencies and other third-party information sources to determine eligibility for federal, state, and private medical programs, including the MFA Program.

Form Characteristics

Fact Name Description
Program Purpose The Kaiser Permanente Medical Financial Assistance (MFA) Program helps eligible individuals pay for necessary health care services.
Eligibility Requirements Applicants must either have a gross household income of no more than 350% of the federal poverty level or incur out-of-pocket health care costs exceeding 10% of their income.
Temporary Awards The program provides temporary financial awards to help cover costs for emergency or medically necessary care.
Available To All Patients The MFA program is open to everyone who receives care from Kaiser Permanente, including non-members.
Application Methods Interested individuals can apply by mail, fax, or in person at a Kaiser Permanente facility.
Cost Coverage The program covers medically necessary services provided by Kaiser Permanente, but only for a specified time period after approval.
Income Guidelines For a household of one, the maximum monthly income is $3,643. These guidelines increase based on household size.
Follow-up Process After applying, applicants will receive notification regarding the approval, need for more information, or denial.
Contact Information For assistance with applications, individuals can call 1-800-390-3507 during business hours.

Guidelines on Utilizing Kaiser Mfap

Completing the Kaiser Permanente Medical Financial Assistance (MFA) form is an essential step to apply for potential financial support for healthcare expenses. Make sure to gather all required information beforehand to ensure the process goes smoothly.

  1. Begin by entering your Name at the top of the form.
  2. Input your Medical Record Number, which you can find on your Kaiser Permanente documents.
  3. Fill in your Date of Birth in the format MM/DD/YYYY.
  4. Provide your Contact Number, ensuring it’s accurate for communication.
  5. Enter your Social Security Number using the format XXX-XX-XXXX.
  6. Write your Address, including the City, State, and ZIP Code.
  7. Indicate your Household Size by writing the number of people living in your home, including yourself.
  8. List your Household Income (Monthly) by reporting the total gross income for all household members. You can check the relevant income types such as Employment Income, Unemployment Benefits, or others.
  9. Record your Health Care Costs by totaling your out-of-pocket expenses for the past 12 months related to emergency or medically necessary services.
  10. In the section that asks for household members applying for the program, fill out Name, Date of Birth, Relationship, and Medical Record Number for each person.
  11. If you are uninsured and want Kaiser Permanente to contact you about healthcare coverage options, check the provided box.
  12. Finally, sign and date the form, confirming that all the provided information is accurate to the best of your knowledge.

Review your completed form to ensure all fields are filled. Any missing information could delay the application process. Once you’re ready, you can mail, fax, or drop off the application at a Kaiser Permanente facility.

What You Should Know About This Form

What is the Kaiser MFA Program?

The Kaiser Permanente Medical Financial Assistance (MFA) Program provides temporary financial aid to individuals who need help covering medical expenses. It is designed for both Kaiser members and non-members seeking assistance with emergency or medically necessary health services. If eligible, patients may receive awards to offset their healthcare costs for a specific timeframe.

Who is eligible for the MFA Program?

To qualify, your gross household income must be at or below 350% of the federal poverty level, or your out-of-pocket health care costs over the past 12 months must equal or exceed 10% of your gross income. Out-of-pocket costs include copays, deductibles, and coinsurance but do not include monthly premiums for insurance. Specific income thresholds based on household size may apply.

How can I apply for the MFA Program?

You can apply in several ways. You can fill out the application form on the provided page and mail it to Kaiser Permanente MFA Program at PO Box 30006, Walnut Creek, CA 94598. Alternatively, you can fax it to 1-800-687-9901 or drop it off at any Kaiser Permanente Patient Financial Operations office. It’s important to include all necessary information to avoid delays in processing your application.

What information is needed to complete the application?

When applying, you will need to supply your personal details, including your name, medical record number, date of birth, and contact information. You'll also need to provide information about your household size and income, as well as the total out-of-pocket healthcare costs you've incurred over the last year.

What happens after I submit my application?

Once your completed application is submitted, Kaiser Permanente reviews it. You will receive notification regarding one of three potential outcomes: your application may be approved, further information may be needed, or it may be denied. If denied, you will receive the reasons for the denial, and you can pursue an appeal if desired.

Are there any requirements if I don't have health insurance?

If you are uninsured, there might be a requirement to apply for other health coverage programs, such as Medi-Cal or subsidized insurance plans from health insurance marketplaces. This step aims to provide you with long-term coverage solutions. You may still receive help from the MFA Program while waiting for decisions from these other programs.

How can I get assistance while filling out my application?

If you have any questions or need help with the application process, you can call Kaiser Permanente at 1-800-390-3507, available Monday through Friday from 8:00 a.m. to 5:00 p.m. PST. You can also seek assistance from a financial counselor at any Kaiser Permanente location.

Where can I find additional information about the MFA Program?

For more detailed information regarding the MFA Program, its eligibility criteria, and covered services, you can visit the Kaiser Permanente website at www.kp.org/mfa/ncal. Additionally, guidelines for federal poverty levels can be found at aspe.hhs.gov/poverty.

Common mistakes

Filling out the Kaiser MFA Program form can feel overwhelming, and many people make common mistakes that can lead to delays or denials. One major mistake is not providing complete information. Each section of the application must be filled out thoroughly. If anything is left blank, it could slow down the processing time or even result in a rejection.

Another frequent error is underestimating household income. Applicants must accurately calculate their total gross income, including all family members. Miscalculating this amount can disqualify someone from receiving assistance. It's essential to double-check figures and include all sources of income.

Additionally, some people forget to provide necessary documentation. The application might require proof of income, such as pay stubs or tax returns. Failing to include these documents can prevent the application from being processed. Keeping all necessary paperwork handy makes the application process smoother.

Underreporting health care costs is another mistake. When detailing out-of-pocket expenses, applicants should ensure they include all relevant medical costs incurred over the last year. Missing even a small expense can affect their eligibility, so being thorough is crucial.

Many applicants also overlook the deadline for submitting the form. The MFA program only provides temporary assistance, and late applications can unfortunately result in missed opportunities. Understanding and adhering to the timeline is vital for keeping options open.

Moreover, some individuals neglect to check their contact details. An incorrect phone number or address can make it challenging for Kaiser Permanente to reach out with questions or updates about the application. Ensuring that contact information is accurate fosters better communication.

Another common mistake is misunderstanding the eligibility criteria. Applicants need to meet specific income and expense thresholds. Being unaware of these requirements might lead to unnecessary applications that won't be approved. Taking the time to research the guidelines can save applicants time and effort.

Finally, a lack of follow-up can be detrimental. After submitting the application, it's important to check in after a reasonable time. If you haven't received any updates, calling or visiting a Kaiser Permanente facility can provide valuable information about the status of your application.

Documents used along the form

The Kaiser Permanente Medical Financial Assistance Program (MFA) offers essential support for individuals seeking help with medical costs. To complement the MFA form, several other documents and forms are often required or useful during the application process. Here is a brief overview of those documents.

  • Proof of Income Documentation: This can include pay stubs, tax returns, or any official documentation that showcases household income. It helps verify eligibility based on income requirements.
  • Medically Necessary Care Verification: Documentation detailing the medical services received or required. This may involve statements from providers confirming that specific treatments qualify for assistance under the MFA program.
  • Health Insurance Information: Any existing health insurance cards or information. This helps determine if other coverage options are in place and assists in proving eligibility for the MFA program.
  • Application for Health Coverage: If applicable, an application for programs like Medi-Cal or other insurance options might be required, showing proactive steps taken to secure health coverage.
  • Out-of-Pocket Expenses Statement: A detailed account of any recent medical expenses, including receipts or bills. This documentation aids in justifying the need for financial assistance.
  • Household Information Form: A form collecting data about all household members, which is necessary for calculating total household income and assessing financial need.
  • Authorization to Release Information: A signed form allowing Kaiser Permanente to access personal financial information from other entities or institutions as needed to verify the application details.
  • Appeal Forms: If an application is denied, individuals can utilize standard appeal forms to formally contest the decision, ensuring they have a chance to provide additional evidence or explanations.

These documents not only assist in the application for the MFA program but also help streamline communication with Kaiser Permanente. Proper preparation can significantly improve the likelihood of receiving needed assistance promptly.

Similar forms

  • Medicaid Application: Similar to the Kaiser MFA form, Medicaid applications gather detailed financial information to determine eligibility for healthcare coverage based on income and household size.
  • Medicare Savings Program Application: This form also seeks financial details to help individuals qualify for assistance with Medicare costs, similar to the income thresholds in the MFA form.
  • Community Health Center Sliding Fee Scale Application: Like the MFA form, this application assesses income and family size to offer reduced fees for healthcare services based on financial need.
  • Patient Assistance Program (PAP) Application: PAPs provide medications for free or at a reduced cost. Similar to the MFA form, they require financial information to qualify applicants based on their income.
  • Health Insurance Marketplace Application: This application is used to determine eligibility for health insurance subsidies. It requires income and household size information, much like the MFA form.
  • Supplemental Nutrition Assistance Program (SNAP) Application: While this program focuses on food assistance, it similarly asks for financial details to assess eligibility based on household income.
  • Low-Income Home Energy Assistance Program (LIHEAP) Application: This program helps with energy costs. The application collects income and household details, paralleling the aid process used in the MFA form.
  • Federal Housing Assistance Application: This application assesses income to determine eligibility for housing assistance programs, similar to how the MFA program evaluates financial need.
  • Veterans Affairs Financial Assessment Form: This form is used by veterans to apply for financial assistance from the VA. It requires information about household income and expenses, akin to the MFA form’s requirements.

Dos and Don'ts

When completing the Kaiser MFAP form, it is important to adhere to certain guidelines to ensure a smooth application process. Below is a list of recommended practices as well as common mistakes to avoid.

  • Do provide complete and accurate information on the application to avoid delays.
  • Do include all household income sources to give a full picture of financial status.
  • Do check eligibility criteria before applying to ensure proper qualifications.
  • Do submit any required documentation, such as proof of income and out-of-pocket expenses.
  • Do follow the submission guidelines, whether mailing, faxing, or dropping off the application.
  • Do record your application submission date for tracking purposes.
  • Don’t leave any sections of the form blank, as this may lead to application delays.
  • Don’t provide misleading or false information, as this can result in denial.
  • Don’t forget to list all family members applying for assistance on the form.
  • Don’t hesitate to contact customer support if you have questions about the application process.

Adhering to these guidelines can help streamline your application and enhance your chances of receiving financial assistance through the Kaiser MFAP program.

Misconceptions

Misconceptions about the Kaiser Medical Financial Assistance Program (MFA) can lead to confusion regarding eligibility and application processes. Below are some common misconceptions along with clarifications.

  • Misconception 1: Only Kaiser Permanente members can apply for the MFA program.
  • This is false. The MFA program is available to all patients seeking care at Kaiser Permanente, regardless of whether they are members or not.

  • Misconception 2: The MFA program provides complete coverage for all health care costs.
  • The program offers temporary financial awards to help cover specific emergency or medically necessary care. It does not cover all health care costs or provide long-term financial assistance.

  • Misconception 3: Income must be below the federal poverty level to qualify for assistance.
  • While there are income limits, applicants can qualify if their gross household income is no more than 350% of the federal poverty level. This allows many individuals and families to access help.

  • Misconception 4: Applying for the MFA program is a complicated process.
  • The application process is straightforward. Applicants can apply by mail, fax, or in person at a Kaiser Permanente facility. Detailed instructions are provided on the application form.

Key takeaways

The Kaiser Permanente Medical Financial Assistance (MFA) Program offers essential support for individuals facing challenges in managing healthcare costs. Understanding how to effectively fill out and utilize the MFA application is critical if you seek financial aid. Here are seven key takeaways to consider:

  • Eligibility Criteria: To qualify for the MFA program, you must meet specific income guidelines or demonstrate significant out-of-pocket health care costs. Your gross household income should not exceed 350% of the federal poverty level.
  • Application Methods: You have multiple options to submit your application: by mail, fax, or in person at a Kaiser Permanente facility. Choose the method that is most convenient for you.
  • Completeness is Key: When filling out the application, ensure all fields are completed to avoid delays. Missing information can slow down the review process and affect your chances of receiving assistance.
  • Documentation Requirement: Be prepared to provide proof of income and details regarding your out-of-pocket health care costs. Having these documents ready can expedite the processing of your application.
  • Temporary Awards: Be aware that the MFA program offers temporary financial assistance. You may be required to explore long-term coverage options, such as Medi-Cal or subsidized insurance plans available through state marketplaces.
  • Notification of Outcome: Once your application is processed, you will receive notification regarding the status. This could be an approval, a request for further information, or a denial, which you can appeal if necessary.
  • Support and Guidance: If you have questions or need help completing your application, financial counselors are available at Kaiser Permanente locations. Additionally, you can call their helpline for assistance during business hours.

By understanding these key points, you can navigate the process of applying for the Kaiser MFA Program with greater confidence and clarity, ensuring you secure the support you need for your healthcare expenses.