What is the NJ Direct Claim Form?
The NJ Direct Claim Form is a document used to submit health care claims under the State Health Benefits Program (SHBP) and the School Employees’ Health Benefits Program (SEHBP). It collects information about the subscriber and the patient, including details about medical services received, for the purpose of processing claims and determining benefits.
How do I download the NJ Direct Claim Form?
You can download the NJ Direct Claim Form from the Horizon Blue Cross Blue Shield of New Jersey website at www.HorizonBlue.com/SHBP. Ensure to print the form in color if possible, as it aids in processing.
What information is required on the form?
The NJ Direct Claim Form requires various details, including the subscriber's full name, date of birth, identification number, employer's name, and the patient's information. Additionally, it requires specifics about the medical claim, including the type of service rendered, the date of service, and diagnosis of the ailment involved, among other things.
What should I do if I have other health coverage?
If you or the patient have other health coverage, you need to complete the sections related to other health coverage on the form. This includes providing the subscriber name, date of birth, and details of the health coverage plan. Attach any relevant documentation if the claim was partially paid or denied by the other insurer.
What types of bills must be attached to the claim form?
It is crucial to attach itemized bills for covered services or supplies. These bills must clearly show the name and address of the service provider, the patient’s full name, the type of service, the date of service, the amount charged, and the diagnosis. Cash register receipts or bills showing only a "balance due" are not acceptable.
How should claims for durable medical equipment be submitted?
For claims involving durable medical equipment, such as wheelchairs or oxygen, you must include a physician's certification indicating the expected duration of use. If the equipment is rented, the medical supplier should also state the purchase price on the bill.
What if the claim is related to a foreign service?
For services rendered outside of the U.S., you need to provide the itemized bill along with an English translation and the exchange rate at the time the service was received. This ensures that the claim can be processed accurately.
Where do I submit the completed claim form?
There are separate mailing addresses for different types of claims. Medical claims should be mailed to Horizon Blue Cross Blue Shield of New Jersey at P.O. Box 820, Newark, NJ 07101-0820. Mental health or substance abuse claims should be sent to Horizon Behavioral Health at P.O. Box 10191, Newark, NJ 07101-3189.
What should I do if my claim is returned?
If your claim is returned, ensure to check that all required information is complete and legible. Missing or incomplete information is a common reason for claim returns. Review the form thoroughly before resubmitting it along with any necessary documentation.
How can I get assistance with the claim form?
If you have questions about completing the form or submitting claims, you can contact Customer Service at 1-800-414-SHBP (7427) for guidance and support. They can provide helpful direction and clarify any uncertainties you may have.