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The Optima Credentialing form is essential for healthcare providers seeking to join the Optima Health Network. It facilitates a structured application process that includes several key components. First, providers must inform Optima Health of their intent to join by contacting their assigned Network Educator. This step is crucial to ensure proper communication and guidance throughout the application process. Next, providers need to complete an application via the Council for Affordable Quality Healthcare (CAQH) website, as Optima exclusively uses this online application. A complete submission is necessary, which means all supporting documentation, such as the Optima Health Provider Information form and the Application Checklist, must be included. Missing information or documents will lead to application delays. Additionally, the form requires details about the provider’s background, including malpractice history, education, and current licenses. Once submitted, applications undergo a review by the Optima Health Credentialing Department, typically taking 60 to 90 days. Providers will receive a notification once their participation in the network is approved. Therefore, it is vital for providers to refrain from scheduling or treating members until they are officially notified of their participation date.

Optima Credentialing Example

Optima Health Credentialing Packet

Thank you for your interest in becoming a participating provider in the Optima Health Network. Please review the following instructions to ensure acceptance of your application for processing:

1.Please inform Optima Health directly of the Provider’s intent to participate in the Optima Health Network by contacting your assigned Network Educator at 877-865-9075.

2.Visit www.CAQH.org to complete an application. Optima Health uses the online Council for Affordable Quality Healthcare (CAQH) application exclusively for all Providers. Please contact the CAQH Provider Help Desk (1-888-599-1771 or caqh.updhelp@acsgs.com) for assistance with the CAQH application.

3.Once your CAQH application is complete, with all supporting documentation attached, please complete and submit this packet, which includes the following:

Optima Health Provider Information form

Optima Health Application Checklist – please review and complete to confirm your CAQH application contains all required information. (Optima Health Credentialing will not accept or process an incomplete application. Omission of any information or supporting documentation will result in your application being returned to your office for correction.)

Optima Health Authorization and Release

PLEASE EMAIL PACKET TO:

Hampton Roads, Eastern Shore, NC: Linda Winebrenner - LKWINEBR@SENTARA.COM

All other areas: Ebonie Grady - ELGRADY@SENTARA.COM

Complete applications are forwarded to the Optima Health Credentialing Department for review, verification, and presentation to the Medical Director and Credentialing Committee for final determination. The credentialing process typically takes between 60-90 days upon receipt of a complete and correct application.

Upon approval by the Optima Health Credentialing Committee, Providers will be notified by their assigned Network Educator of their Optima Health participation effective date. Providers should not begin scheduling or treating Optima Health members on an in-network basis until they are notified of their Optima Health effective date.

If you have any questions about the Optima Health credentialing process, please contact Provider Services at 800-648-8420. We look forward to working with you.

OPTIMA HEALTH CREDENTIALING

PROVIDER INFORMATION FORM

(All fields are required.)

Provider Name: ___________________________________ CAQH Number _____________________

Individual NPI: ______________________________

Provider Type: ___________

Provider Specialty:___________________________________________

If Family Practice, Geriatrics, Internal Medicine, or Pediatrics, will provider be a PCP with

members attached?

Yes

No

If yes, please select panel status listed below:

0Provider is open and accepting members

1Not accepting new patients; will continue providing services for existing patients, siblings, and spouses

switching plans with verification from physician’s office

3Not accepting new patients; accepting newborns and siblings.

4 Age restriction: Provide ages: _____________

5 Non MD: Membership should be paneled to valid MD in practice 7 Covering physician only

Practice Name _______________________________________________________________________

Tax Id # _____________________________ Group NPI # ___________________________________

Vendor Number(s) to be Attached to Provider (if known) : ____________________________________

Practice Address

Phone________________________ Fax_____________________

Practice Email _______________________________________

Office Credentialing Contact: ________________________________________

Credentialing Contact Phone: ________________________________________

Credentialing Contact Email: ________________________________________

OPTIMA HEALTH CREDENTIALING

APPLICATION CHECKLIST

Provider Name: ________________________________________________

Please initial to confirm each of these items has been completed:

Provider

Optima

Office Use

 

______

_____ All questions answered on CAQH application

______

_____ Optima Authorization & Release Form with signature date no more than 6

 

 

months old at the time Optima receives all required documents

 

 

_____Seven years of malpractice insurance history in CAQH application (Two years for

 

 

NPs, PAs, CNMs)*

______

_____ Explanation for gaps in malpractice insurance noted in CAQH*

______

_____ Copy of current malpractice insurance face sheet showing

 

 

$2,200,000 per incident/$4,400,000 per aggregate for Virginia or

 

 

$1 million/$3 million minimum for other states.

______

_____ Explanation for any malpractice suits noted in CAQH

______

_____ Education history, including applicable internship/residency/fellowships noted in CAQH

______

_____ All past and current state licenses and DEA information noted in CAQH

______

_____ ECFMG number noted in CAQH (if applicable)

______

_____ Board Certification information or date when taking boards noted in CAQH

______

_____ Hospital Privileges listed in CAQH (if applicable)

______

_____ Covering colleagues or partners/associates noted in CAQH

______

_____ Work history for past 10 years noted in CAQH

______

_____ Explanation of work history gaps > 6 months noted in CAQH*

______

_____ Professional references from 2 providers with contact

 

 

phone number noted on CAQH Application*

______

_____ Copy of Curriculum Vitae or Resume in month and year format attached to CAQH

______

_____ Foreign languages spoken noted in CAQH

______

_____ Completed W-9 form (for newly contracted practices only)

______

_____ National Provider Identification Number

Provider Office Representative (Print Name) _____________________________ Date _______

OPTIMA HEALTH USE ONLY:

 

CA/Reviewed by _______________________________

Date _______

_____ Medicare Opt Out List

Date _______

Credentialing Department _______________________

Date _______

Comments ____________________________________________________________________

* Information not included on North Carolina CAQH application and must be supplied separately.

Form Characteristics

Fact Name Description
Application Method Providers must complete their credentialing application using the online CAQH application exclusively. They can access this platform by visiting www.CAQH.org.
Submission Email Credentialing packets should be emailed to specific contacts based on the provider's location. For Hampton Roads and Eastern Shore, contact Linda Winebrenner; for all other areas, reach out to Ebonie Grady.
Processing Time The review and approval process after submission of a complete application generally takes 60 to 90 days to complete.
State-Specific Compliance Providers in Virginia are required to show a malpractice insurance minimum of $2,200,000 per incident and $4,400,000 per aggregate. Other states may have different minimum requirements.

Guidelines on Utilizing Optima Credentialing

Filling out the Optima Credentialing form is a crucial step for providers looking to join the Optima Health Network. Completing this process carefully will ensure that your application is submitted smoothly and reviewed in a timely manner. Follow these steps to get everything in order.

  1. Contact Optima Health directly at 877-865-9075 to inform them of your intent to participate in the Optima Health Network.
  2. Go to www.CAQH.org and complete the required online application. If you need assistance with the CAQH application, reach out to their Provider Help Desk at 1-888-599-1771 or email caqh.updhelp@acsgs.com.
  3. Ensure that your CAQH application is complete, including all necessary supporting documents.
  4. Fill out the Optima Health Provider Information form included in the packet.
  5. Complete the Optima Health Application Checklist to confirm that your CAQH application has all the required information. Note, an incomplete application will be returned for corrections.
  6. Fill out the Optima Health Authorization and Release form.
  7. Email your completed packet to the appropriate contact:
    • For Hampton Roads, Eastern Shore, NC: Linda Winebrenner at LKWINEBR@SENTARA.COM
    • For all other areas: Ebonie Grady at ELGRADY@SENTARA.COM

After submitting your application, it will be reviewed by Optima Health's Credentialing Department. From there, it may take about 60-90 days for the review and verification process to finalize. You'll be notified by your assigned Network Educator once a decision has been made regarding your participation. Until then, refrain from scheduling or treating any Optima Health members.

What You Should Know About This Form

What is the Optima Credentialing form?

The Optima Credentialing form is a necessary packet that Providers must complete to become participating Providers within the Optima Health Network. It includes various forms and documentation required for the credentialing process, ensuring that all information is accurate and complete.

How do I notify Optima Health of my intent to participate?

You should contact your assigned Network Educator directly at 877-865-9075 to inform Optima Health of your intention to participate in their network. This initial notification is an essential step in the application process.

What is CAQH and why do I need to complete an application through them?

The Council for Affordable Quality Healthcare (CAQH) is an organization that streamlines the credentialing process for healthcare providers. Optima Health exclusively uses the CAQH online application for Providers. You must complete your application on their platform to provide the necessary information and documentation for your credentialing.

What happens if my application is incomplete?

If your application is incomplete or lacks supporting documentation, it will be returned to your office for correction. It is crucial to review the Optima Health Application Checklist included in the credentialing packet before submission to avoid any delays in processing.

How long does the credentialing process take?

The credentialing process typically takes between 60 to 90 days after receiving a complete and correct application. During this time, your application will be reviewed, verified, and considered by the Medical Director and the Credentialing Committee.

When will I be notified of my participation effective date?

Once the Credentialing Committee approves your application, you will receive notification from your assigned Network Educator regarding your participation effective date. Only upon receiving this notification should you begin scheduling or treating Optima Health members in-network.

Who do I contact if I have questions about the credentialing process?

If you have any questions or require further information regarding the Optima Health credentialing process, you can contact Provider Services at 800-648-8420. They will assist you with any inquiries you may have.

Common mistakes

Completing the Optima Credentialing form accurately is crucial for a successful application. However, several common mistakes can hinder this process. One significant issue arises when applicants fail to contact their assigned Network Educator before submission. This step is essential as it establishes the intent to participate within the Optima Health Network. Without this communication, the application may face delays or even rejection.

Another mistake frequently observed relates to the completion of the CAQH application. Applicants sometimes overlook the necessity of finalizing their CAQH application before submitting the Optima Credentialing Packet. It is important to ensure that all supporting documentation is attached. For instance, if any required documents are missing, the application will be returned for correction instead of being processed.

Additionally, providing incomplete or inaccurate information on the Optima Health Provider Information form often leads to complications. Failing to include essential details such as the Provider NPI, Tax ID, and practice address can cause delays. Each field on the form is required, and incomplete submissions will hinder progress.

One frequently encountered issue is the misunderstanding regarding malpractice insurance documentation. Applicants might not provide a copy of their current malpractice insurance face sheet or fail to explain any gaps in malpractice history. This information is vital. Incomplete documentation may lead to the application being rejected or pushed back for further clarification.

Misrepresenting or failing to mention previous malpractice suits also poses a significant problem. The Credentialing Committee reviews this information carefully, and any discrepancies can severely impact credibility. Honesty in representation is crucial to avoid future complications.

Failure to include a comprehensive work history can also derail an application. Applicants often neglect to fully list their employment for the past ten years. This omission raises red flags for the Credentialing Department, as any gap greater than six months requires an explanation, which must be documented accurately.

Moreover, some applicants forget to include professional references. Providing contact information for at least two professional colleagues is essential for a complete application. Failure to do so can lead to delays as the Credentialing Committee seeks this information independently.

Another pitfall is neglecting the completion of the Optima Authorization and Release form. If this form does not have a signature date within six months of submission, it can invalidate the application. Thus, applicants must prioritize this detail to avoid unnecessary setbacks.

Lastly, ignoring the importance of clear communication with the Credentialing Contact is a mistake that shouldn't be taken lightly. Ensuring that the contact information listed is accurate and up to date can facilitate better communication and expedite the credentialing process.

Minimizing these common mistakes will enhance the likelihood of a smooth credentialing process with Optima Health. Applicants should take particular care to follow instructions diligently and confirm all necessary documentation is included to avoid delays.

Documents used along the form

The Optima Credentialing form is an essential part of the application process for providers wishing to join the Optima Health Network. Alongside this form, there are several other documents that frequently accompany it. Each plays a vital role in ensuring that the credentialing process runs smoothly and effectively. Here are some important forms and documents often used in conjunction with the Optima Credentialing form:

  • CAQH Application: This is a comprehensive application that collects various professional details about the provider, including their education, training, work experience, and malpractice history. It is mandatory for all providers seeking credentialing.
  • Optima Health Provider Information Form: This document gathers specific information about the provider, such as their practice name, specialties, and licensing details. It is a critical component for the credentialing review.
  • Optima Health Authorization and Release Form: This form authorizes the release of information relevant to the provider’s credentialing application. It typically requires a signature and must be dated within the last six months.
  • Optima Health Application Checklist: This checklist helps ensure that all required items are included with the application. It serves as a useful guide for providers to confirm completeness before submission.
  • Curriculum Vitae (CV) or Resume: This document outlines the provider's academic background, work history, and professional achievements. A well-organized CV is crucial for presenting qualifications effectively.
  • W-9 Form: The W-9 form is essential for newly contracted practices, as it collects taxpayer identification information necessary for financial transactions with Optima Health.
  • Malpractice Insurance Documents: Proof of adequate malpractice insurance coverage is essential for credentialing. Providers need to submit a copy of their current insurance face sheet, along with details of their malpractice history.

By gathering and submitting all these documents alongside the Optima Credentialing form, providers can streamline the application process and help ensure a timely review and potential approval. Each document plays a unique role, contributing to a clearer and more comprehensive assessment of the provider's qualifications and readiness to join the network.

Similar forms

  • CAQH Application: The Optima Credentialing form requires the completion of the CAQH application. Both documents aim to collect the necessary personal, professional, and practice information from healthcare providers. Each form serves as the primary method for establishing participation in a health network.
  • Credentialing Verification Organization (CVO) Forms: Similar to the Optima Credentialing form, CVO forms gather comprehensive information regarding a provider's qualifications. These forms ensure that provider credentials are accurately verified, aligning with the requirements set by regulatory bodies.
  • Medical Staff Application: The medical staff application used by hospitals often mimics the structure of the Optima form. Both documents collect background information, including education and work history, to determine the eligibility of a provider for staff privileges.
  • Provider Agreement: While the Optima form focuses on credentialing, a provider agreement also outlines terms and conditions of participation. Despite their different purposes, both documents require signed consent and verification of compliance with network standards.
  • Insurance Provider Application: Insurance provider applications share similarities with the Optima form in that they collect essential information to establish provider networks. Both require detailed documentation, including malpractice insurance history and current licensing information.
  • Medicare Enrollment Application (CMS-855I): Like the Optima Credentialing form, the Medicare Enrollment Application gathers detailed provider information for enrollment. Both documents require updates on credentials and practice locations to ensure compliance with healthcare regulations.

Dos and Don'ts

When filling out the Optima Credentialing form, there are some important dos and don’ts that can help streamline the process. Following these guidelines can significantly improve the chances of a successful application.

  • Do contact Optima Health directly to express your intent to participate in the Optima Health Network.
  • Do complete the CAQH application at www.CAQH.org exclusively for all Providers.
  • Do ensure that all supporting documentation is attached to the CAQH application before submitting the Optima Credentialing packet.
  • Do complete the Optima Health Application Checklist to verify that your application is complete.
  • Do submit the completed application packet via email to the appropriate contacts, depending on your location.
  • Don't ignore any required information or supporting documents, as omissions will lead to your application being returned.
  • Don't begin treating Optima Health members until you have received confirmation of your effective date.
  • Don't hesitate to contact Provider Services at 800-648-8420 if you have any questions about the process.
  • Don't forget to sign the Optima Authorization and Release Form and ensure it’s dated within the last six months.

By adhering to these guidelines, applicants can facilitate a smoother entry into the Optima Health Network. This helps to avoid unnecessary delays and ensures all necessary requirements are met. Engaging with the process proactively contributes to a positive outcome for the credentialing journey.

Misconceptions

Understanding the Optima Credentialing form is essential for providers wishing to participate in the Optima Health Network. However, several misconceptions often arise about this process. Here are six common misunderstandings:

  • Misconception 1: I can submit the application without informing Optima Health first.
  • The first step in the credentialing process is to inform Optima Health of your intent to participate. Failing to do so can delay your application.

  • Misconception 2: The CAQH application is optional.
  • Some providers believe the CAQH application can be bypassed. This is false. Optima Health requires the online CAQH application for all providers. Completing this is non-negotiable.

  • Misconception 3: I can submit an incomplete application.
  • An incomplete application will not be processed. It's crucial to ensure all documentation is complete, as missing information will lead to application delays.

  • Misconception 4: I can start treating members before my application is approved.
  • Providers should wait for notification of their Optima Health participation effective date before scheduling or treating any members on an in-network basis. Proceeding without approval can create complications.

  • Misconception 5: The credentialing process is quick and can be done in a few days.
  • The credentialing process typically takes 60-90 days once a complete application is received. Patience is key, as thorough reviews are essential for approval.

  • Misconception 6: Contacting Provider Services is unnecessary.
  • If questions arise regarding the credentialing process, reaching out to Provider Services is recommended. They can provide clarity and assistance to ensure a smooth experience.

Key takeaways

Filling out the Optima Credentialing form is a significant step for providers wishing to join the Optima Health Network. Here are some important takeaways to consider during this process:

  • Contact Optima Health Early: It’s essential to reach out to your assigned Network Educator as soon as you decide to participate. This initial contact can clarify any questions you may have and streamline your application.
  • Complete the CAQH Application: Use the Council for Affordable Quality Healthcare (CAQH) online application exclusively. This is the only method accepted for submitting necessary information about your professional qualifications.
  • Review Required Documents: Ensure all supporting documentation is complete before submitting the Optima packet. Missing information can delay your application significantly by requiring resubmission.
  • Follow the Application Checklist: Carefully complete the Optima Health Application Checklist. This tool helps you verify that your CAQH application has met all necessary requirements, reducing the risk of errors.
  • Understand the Timeline: The credentialing process generally takes between 60 to 90 days from when a complete application is received. Be patient while your application is being processed.
  • Wait for Notification: Do not begin treating or scheduling Optima Health members until you receive confirmation of your effective date. Engaging in patient care before this date may lead to complications.