Fill Out Your Palmetto Health Access Overview Form

What is the MyAccess program and who can use it?

MyAccess is a remote access solution designed for Palmetto Health employees, allowing them to securely connect to the PH network from virtually any location with internet access. This program is intended for those who are employed by or are associated with Palmetto Health. Non-employees must obtain approval from the Information Security officer to gain access. To request access, individuals can contact the Help Desk through MyPal.

What are the technical requirements for using MyAccess?

To utilize MyAccess, users must meet specific technical requirements. First and foremost, they need a PC or Mac with an up-to-date version of the operating system and anti-virus software. On the Windows side, compatible versions include Windows XP SP3, Vista, or Windows 7. For Mac users, keeping security patches current is equally crucial. Additionally, a broadband internet connection (cable or DSL) and a supported web browser (such as Internet Explorer 7 or Firefox) must be installed. It's important to ensure the Citrix XenApp plugin is also correctly installed on their devices.

What should I do if I encounter technical issues while using MyAccess?

While the IT department at Palmetto Health ensures that the hospital systems and MyAccess servers operate smoothly, they do not provide support for personal home computers. Any issues related to software or connectivity at home should be addressed by a reputable local vendor. It's essential to remember that Palmetto Health will not reimburse staff for expenses related to their personal computer repairs, software licenses, or internet setup.

Can I use Remote Desktop through MyAccess? If so, what are the requirements?

Yes, you can use Remote Desktop if you meet specific criteria. Only managers or those with director approval are eligible for Remote Desktop use. Moreover, users must have a dedicated computer from Palmetto Health that remains on so that they can connect remotely. It's important to avoid using shared workstations or dedicated clinical computers for this purpose. Lastly, remember to record your PC ID, as you will need to provide this when requesting access for Remote Desktop connection.

How can I access MyAccess, and what will I see once I'm logged in?

To access MyAccess, begin by entering the URL http://myaccess.palmettohealth.org in your web browser. A login screen will prompt you for your Palmetto Health network account and password. After a successful login, you'll see an Applications window with different icons for applications you can launch. The icons will vary based on your access level. Those with Tier 1 access will mainly see MyPal and GroupWise, while users with Tier 2 access will have additional applications available to them.

Filling out the Palmetto Health Access Overview form requires attention to detail, and there are common mistakes that individuals often make. Recognizing these errors can streamline the process and ensure a smoother experience.

One common mistake is providing inaccurate identification. You must be a Palmetto Health employee or have appropriate approval to gain access. If you are unsure of your status, double-check your affiliation before submitting the form.

People frequently overlook the technical requirements. For example, using an unsupported operating system or outdated software can prevent access. Ensure that your computer is equipped with the necessary updates, including anti-virus software and security patches, to avoid connectivity issues.

Many users fail to install the required plugins correctly. The Citrix XenApp plugin is essential for accessing MyAccess. Forgetting to verify that the plugin is installed can lead to frustration when attempting to connect.

Another mistake involves internet connection types. A broadband connection is mandatory. Individuals using dial-up or modem connections often cannot access Palmetto Health’s systems, so check your connection type beforehand.

It’s not uncommon for users to misconfigure their internet browser settings. The form specifies certain supported browsers. Using an unsupported browser, like Internet Explorer 9, can cause additional hurdles, so take the time to confirm compatibility.

Individuals sometimes neglect to request Director approval for remote desktop access. Without this, the request may be denied. Make sure to understand the hierarchy and get the necessary permissions before proceeding.

A significant oversight is related to tracking the PC ID. Users often forget to record their dedicated Palmetto Health computer’s ID. Since this ID is required during the access request, having it handy can save time.

Another frequent error involves failing to use the Help Desk appropriately. Users might forget to utilize the Help Desk link on MyPal for assistance or access requests. It’s important to reach out for help if you encounter issues.

Lastly, remember to be mindful of time limits when logged into the applications. The session will close after three minutes, which can disrupt your work if you’re not prepared. Keeping an eye on the clock or taking proactive steps can help mitigate this issue.

The Palmetto Health Access Overview form serves as an essential document for employees seeking to access the Palmetto Health network remotely. This form facilitates connectivity while ensuring that users are aware of the requirements and responsibilities involved in utilizing the MyAccess system. Alongside this form, several other documents and forms are commonly utilized, which help streamline the process and clarify various aspects of remote access. Below is a brief overview of these documents.

• Employee Verification Form: This document confirms an individual's employment status with Palmetto Health. It is typically required to establish eligibility for various access privileges and services within the organization.
• IT Support Request Form: Should any technical issues arise while using MyAccess, this form allows employees to formally request assistance from the IT department. It helps track issues systematically and ensures appropriate follow-up on each request.
• CITRIX XenApp Installation Guidelines: These guidelines provide detailed instructions for downloading and installing the necessary Citrix plug-in needed for accessing MyAccess. Following these steps ensures a smoother login experience and helps mitigate setup-related issues.
• Remote Access Agreement: This form outlines the terms and conditions governing the use of remote access tools. It helps to inform employees of their responsibilities, including security precautions and acceptable use policies.
• Internet Browser Configuration Instructions: Given that access to MyAccess requires specific web browser settings, this document contains instructions for configuring compatible browsers. Proper configuration is vital to ensure successful connectivity.

Understanding these related documents can enhance one's experience and ensure compliance with Palmetto Health’s policies on remote access. By familiarizing yourself with these forms, you can navigate the system more smoothly and avoid potential pitfalls related to remote work.

• Employee Login Form: This document collects necessary information to verify employee identity and access rights for company systems, similar to how the Palmetto Health Access Overview form authenticates users before granting network access.
• Remote Work Policy: This outlines the guidelines and expectations for remote employees, similar to the Palmetto Health document, which describes acceptable use and requirements for remote access and support limitations.
• IT Support Request Form: Employees use this form to request assistance with computer issues, paralleling the Palmetto Health Overview in addressing user responsibility for home computer maintenance while seeking help when needed.
• System Access Request Form: This document serves to formally request access to specific systems, similar to how the Palmetto Health Overview requires users to seek approval for access through the Help Desk.
• Internet Usage Agreement: This agreement establishes acceptable use policies for internet access at work. Like the Palmetto Health form, it sets expectations for responsible internet behavior.
• Software Installation Guidelines: These guidelines inform users about software installation requirements and procedures, akin to the Palmetto Health Overview, which outlines the necessary software for successful remote access.
• Data Security Agreement: This document emphasizes the importance of protecting sensitive information, much like the Palmetto Health Overview stresses the responsibility of users to maintain security for remote access.
• Technical Troubleshooting Guide: This guide provides users with steps to solve common technical issues, similar to the troubleshooting information included in the Palmetto Health document for users experiencing access difficulties.

When filling out the Palmetto Health Access Overview form, adhere to the following guidelines to ensure a smooth and successful experience.

• Do make sure you are a Palmetto Health employee or approved by the Information Security officer before requesting access.
• Do ensure your computer's operating system is up-to-date and meets the security requirements outlined in the form.
• Do confirm that you have a supported internet browser installed and correctly configured for optimal connectivity.
• Do verify that your internet connection is broadband, such as cable or DSL, to avoid connection issues.
• Don't try to connect using outdated operating systems or unsupported browsers, as this may lead to problems accessing MyAccess.
• Don't disregard the need for active antivirus software and security patches; failure to maintain these may hinder your ability to connect.
• Don't forget to record and keep your PC ID if using Remote Desktop, as you will need to provide it for access requests.
• Don't attempt to connect from a shared or dedicated clinical workstation; stick to your assigned Palmetto Health computer.

Understanding the Palmetto Health Access Overview form is crucial for employees wanting to use MyAccess effectively. Unfortunately, several misconceptions can create confusion. Here are nine common misunderstandings:

1. Anyone can access MyAccess. Only Palmetto Health employees or those approved by the Information Security officer can use MyAccess. Non-employees must seek approval.
2. You can use any computer. While MyAccess is accessible from various devices, only up-to-date Windows PCs or Macs with specific software and settings can reliably connect.
3. The IT department will fix all issues. IT can ensure hospital systems are functional but cannot assist with personal computer issues. Employees must seek local support for their devices.
4. All internet connections are acceptable. You must have a broadband connection, such as DSL or cable. Modem connections are not supported and can cause problems.
5. You don’t need antivirus software. Having an up-to-date antivirus program and security patches is essential. Failure to do so can prevent you from connecting.
6. Remote Desktop is available to everyone. Only managers or above, or those who have received director approval, can use the Remote Desktop feature.
7. MyAccess will work on any browser. MyAccess requires specific supported browsers. For Windows, Internet Explorer 7 or 8, Mozilla Firefox 3.5.6 or higher, are acceptable. Internet Explorer 9 is not supported.
8. MyAccess expenses are reimbursable. Palmetto Health does not cover costs related to personal computer purchases, repairs, or internet service.
9. You can connect from any location. While MyAccess allows remote connection, security protocols and connection quality can impact accessibility in certain locations.

Addressing these misconceptions is important for effective use of the MyAccess system. Employees should ensure they understand the requirements and limitations of the platform to avoid unnecessary complications.

1. Eligibility is key. Only Palmetto Health employees or associated individuals can access MyAccess. Non-employees need approval from the Information Security officer.

2. Keep your equipment updated. Your computer should run on a supported version of Windows or Mac, with necessary anti-virus software and security patches fully updated.

3. Supported browsers are essential. Ensure you are using a compatible web browser. Internet Explorer 9 is not supported; use alternatives like Mozilla Firefox or Safari instead.

4. Internet connection must be reliable. A broadband connection is required for steady access. Avoid modem connections as they are not supported.

5. Administrative access is necessary. You need administrative privileges on your computer to install the Citrix XenApp plugin required for MyAccess.

6. Remote Desktop requires managerial approval. Only employees with management status or those who have received Director approval may use Remote Desktop, and a dedicated Palmetto Health computer must be used.

7. Remember your PC ID. Keep track of your dedicated PC ID, as you'll need it for Remote Desktop access. Regularly deleted profiles mean you must re-enter this information for each connection.

8. Support limitations are important. The IT department can assist with Palmetto Health systems but cannot help with issues related to your personal equipment. Contact local vendors for such support.