What is the Regence Blue Cross Authorization Request form used for?
This form is used to request pre-authorization for various medical services and supplies. It covers skilled nursing facilities, long-term acute care, inpatient rehabilitation, behavioral health services, and both inpatient and outpatient surgeries. It also includes requests for outpatient medical services, transplants, durable medical equipment (DME), and professional services.
Who needs to fill out this form?
The form must be filled out by the healthcare provider requesting the service or durable medical equipment. It is important for the provider to complete all applicable fields to ensure the request is processed smoothly.
What should I do before filling out the form?
Before completing the form, you need to confirm the patient’s benefits and eligibility. It is also essential to check if pre-authorization is required for the service being requested. This can be done by checking the pre-authorization list on the Provider Web site or by calling the number found on the back of the member’s card.
What information should I include about the patient?
Include the patient's full name, phone number, Regence Member ID number, group number, and date of birth. This information is critical for identifying the patient and processing the request accurately.
What types of requests can I submit with this form?
You can submit a new pre-authorization request, request an authorization extension, or provide additional information. If it is a Medicare-only inquiry, you can also request a preservice benefit organization determination.
What is an expedited request?
An expedited request is necessary when waiting for a decision could seriously impact the member's health or ability to regain maximum function. To submit an expedited request, check the expedited request box on the form and fax it to the designated number.
What clinical documentation do I need to attach?
You should attach relevant clinical documentation that supports the medical necessity of the request. This may include the medical history and physical examination results, lab tests, current symptoms, functional impairments, and treatment history. Additional information, such as chart notes, can also be helpful.
Where should I send the completed form?
Depending on the type of request, the form should be faxed to the appropriate number listed on the form or mailed to the provided address. Always verify that you are sending it to the correct location to avoid delays.
How do I know if my request was approved?
Once you submit the request, you will need to await a response from Regence Blue Cross. They will reach out if they need any additional information or to inform you of the decision regarding your request.