Fill Out Your Replacement Part Request Form

What if I don't know who made the furniture or how long ago it was bought?

You should fill in the information you know. If you can't provide details about the manufacturer or the purchase date, it's still okay. Just do your best to complete the other parts of the form. More information helps in processing your request, but it is not strictly necessary for replacement parts to be sent to you.

What if I only need the plastic part for the drawer and not the plastic for the case?

The parts are packaged in sets of six or twelve. Unfortunately, they cannot be separated. You will receive the complete set even if you only need one specific part. This ensures that customers have a variety of options if they want to keep spare parts on hand.

Is there a charge for the parts themselves?

No, the replacement parts do not cost anything. However, there is a fee to cover shipping and handling. This charge ensures that your parts are delivered to you in a timely manner. It's important to note the distinction between the parts and the shipping fees when submitting your request.

Can't I just measure the metal part and tell you the size to send?

Unfortunately, measuring alone is not sufficient. The variety of styles for drawer guides and case runners means that sizes can differ significantly, even among similar models. To guarantee you receive the proper parts, you must include one of the damaged parts with your request when submitting the form.

Can't I just send the form over the internet by email without sending the metal parts?

No, electronic submissions of the form alone will not be accepted. Sending a physical part is essential because it helps ensure accuracy in the replacement process. This step is taken to avoid sending the wrong parts, which could lead to further frustration.

How long will it take to receive my replacement parts?

Once your request is submitted and the damaged parts are received, allow 2 to 3 weeks for delivery. If you do not receive your parts within that time, you can send a follow-up email to inquire about your request.

Filling out the Replacement Part Request form might seem straightforward, but there are common mistakes that can lead to unnecessary delays. One frequent error is failing to provide essential contact information. While it may be tempting to skip certain fields, missing details like your phone number or email address can result in miscommunication. Without a reliable means to reach you, the team may struggle to confirm shipment details or address any issues that arise.

Another common pitfall involves not indicating the correct replacement parts that are needed. The form lists various options, and simply checking the wrong box can lead to frustration. Be sure to carefully review your selections. If you only require a specific set, make it clear by signifying that accurately. Overlooking this crucial step can complicate the replacement process and prolong your waiting time.

Some people also underestimate the importance of including the damaged parts when submitting the form. Many assume that just sending the request form is sufficient. However, the instructions clearly state that you must return one of each of the damaged metal parts. This requirement ensures that the correct size and model are sent to you. Skipping this step may result in receiving parts that do not fit your furniture.

Lastly, many individuals overlook the necessity of printing all pages of the form. It’s not uncommon for people to assume that submitting a digital copy will suffice. Unfortunately, the process requires physical submission by mail. Make sure you print the form in its entirety and include all necessary documents along with the damaged parts. Neglecting this aspect can result in delays, as requests may be deemed incomplete.

When submitting a Replacement Part Request form, several other documents may be involved. These documents help facilitate a smooth process and ensure you receive the correct parts for your furniture. Understanding these forms can streamline your experience, so let’s explore them.

• Packing List: This document accompanies the replacement parts during shipping. It outlines what items are included and the quantities of each part. Keeping track of these items can provide reassurance that your request is fulfilled accurately.
• Proof of Purchase: In some cases, having proof of purchase is helpful. This can be a receipt or invoice showing the date and place of purchase. This information may speed up the parts request process, especially if verification is needed regarding product eligibility.
• Return Authorization Form: Depending on the manufacturer's policy, a return authorization form may be required if you need to send back damaged parts. This form outlines the guidelines for returns and can prevent confusion regarding how and where to send the items.
• Contact Information Form: This document might be necessary if you're providing or updating your contact details. Ensuring your information is current can eliminate delays in communication and ensure you get timely updates about your parts order.

Using these forms alongside the Replacement Part Request can simplify the process and help avoid potential issues. Always check with the manufacturer for specific requirements related to your request.

• Order Form: Similar to the Replacement Part Request form, an order form captures specific details about a product needed. Both require personal information and the details of the item being requested.
• Service Request Form: This document also gathers information from a user seeking assistance, often for repairs or maintenance. It typically includes similar fields such as name, address, and a description of the issue.
• Warranty Claim Form: Like the Replacement Part Request, a warranty claim form collects information on a defect or required replacement. Both need the original purchase details and may require returning damaged parts.
• Return Merchandise Authorization (RMA) Form: This form is used when customers want to return products. It shares similarities in its request for purchase details and item condition, aiming to facilitate a smooth return process.
• Customer Feedback Form: This document gathers user opinions and experiences. While its purpose is different, it similarly collects personal information and insights about a purchased product.
• Parts Request Form: Used for requesting specific components, this form functions much like the Replacement Part Request, requiring detailed descriptions and personal information to process the request smoothly.
• Installation Request Form: While focused on seeking installation services, this form captures user details and information about the items needing installation, paralleling the detailed nature of replacement part requests.

When completing the Replacement Part Request form, it's essential to ensure accuracy and efficiency. Here is a list of six things you should and shouldn't do:

• Do provide complete information: Fill in all required fields like your name, address, and contact details.
• Do double-check your selections: Make sure you indicate the correct replacement parts needed.
• Do include the damaged parts: Always return one of each damaged metal part to ensure the correct replacements are sent.
• Do print all pages of the form: Ensure that you have printed and included every page with your request.
• Don’t forget to allow time for delivery: Be patient and remember to wait 2-3 weeks for the arrival of your parts.
• Don’t skip the email notification: If parts haven’t arrived after three weeks, don't hesitate to send an email for assistance.

Here are four common misconceptions about the Replacement Part Request form:

• Misconception 1: All requested parts can be sent without the damaged pieces.

  In reality, it is crucial to return one of each damaged metal part. This helps ensure the correct size and model are provided.

• Misconception 2: It is acceptable to omit the manufacturer’s information.

  While you can fill in the form to the best of your knowledge, any information regarding the manufacturer or furniture type can aid in processing your request effectively.

• Misconception 3: The Replacement Part Request form can be completed and submitted online.

  This is false. The completed form must be printed and mailed along with the damaged parts to ensure proper replacement.

• Misconception 4: There is a cost for the replacement parts.

  Many believe there is a fee for the parts themselves. However, the costs are strictly for shipping and handling; the parts are provided free of charge.

Filling out the Replacement Part Request form accurately is essential for ensuring you receive the correct parts. Here are some key takeaways to keep in mind:

• Complete all required fields: Make sure to fill out all mandatory fields marked with an asterisk, including your name, address, and phone number.
• Provide detailed information: Include details about the furniture, such as the manufacturer and type (e.g., dresser, nightstand). This helps in identifying the right parts.
• Return damaged parts: It is important to send one of each damaged metal part along with your form to facilitate accurate replacements.
• Be patient: Allow 2-3 weeks for delivery. If you haven’t received your parts after three weeks, send a follow-up email to the provided address.
• Use the correct mailing address: Mail your completed form and the damaged parts to Kenlin Consumer Repair, 1750 N. 25th Ave., Melrose Park, IL 60160.
• No charge for parts: There is no fee for the replacement parts; however, you are responsible for shipping and handling costs.
• Don’t substitute measurements: Do not attempt to measure the parts and provide the size for replacements. Sending the actual damaged parts is necessary.

By keeping these points in mind, you can simplify the process of obtaining the parts you need and ensure a smooth resolution.