What is the Rodan Fields Return Authorization form?
The Return Authorization (RA) form is a document provided by Rodan + Fields® that customers must complete to return an item. It identifies the order, the reason for the return, and facilitates the return process to ensure proper handling and refunds.
How do I complete the Return Authorization form?
To complete the RA form, fill in the required details such as your name, order number, quantity of the item, item name, item price, and the reason for the return using the designated reason codes.
What reasons can I select for returning my product?
Rodan + Fields allows returns for several reasons. These include damage in transit, receiving the wrong merchandise, late arrival, ordering errors, having too much product on hand, unsatisfactory results, defective products, no longer using the products, or other specific reasons that you can specify.
What is the deadline for returning products?
You must return any unused portion of the product within 60 days from the date of the order to qualify for a full refund of the purchase price. Shipping and handling charges are not refundable.
Where should I send my return and the Return Authorization form?
Return the unused product and the completed RA form to Rodan + Fields at 4001 Adler Road, Dallas, TX 75211.
What happens if I return an item outside of the return policy?
Items returned outside of the stipulated 60-day policy will not be processed for a refund. The company will discard these items, and no refund will be issued.
Can I exchange a product or return only part of a regimen?
No, Rodan + Fields does not accept exchanges or partial returns. If you're interested in trying a different product, you need to return the entire product (including complete regimens) and place a new order for the desired items.
How long does it take to receive my refund?
Once your returned items are received at the Rodan + Fields warehouse, the refund will be processed within 10-15 business days. An email notification will also be sent confirming the refund.
Where can I find more information about the Satisfaction Guarantee?
For more details about the Satisfaction Guarantee, visit the Rodan + Fields website at www.rodanandfields.com/guarantee. This page outlines the policy and procedures related to product satisfaction and returns.