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In the world of fast dining, the SUBWAY® Card Program offers a streamlined way for customers to earn rewards and enjoy great value. For individuals who encounter technical issues at a participating SUBWAY® location, the Subway Points form serves as an essential tool to ensure they can still receive their well-deserved Rewards Points. This form guides users to provide key details such as their name, phone number, and SUBWAY® Card number, helping the processing team to efficiently allocate points to their accounts. Original receipts from qualifying purchases must be included with the submission, and it's important to act promptly, as these receipts are only valid for 90 days. This means timing can be crucial. The form also requests email information, allowing participants to receive timely updates about their claims. Maintaining clear communication is vital, as lost or damaged submissions can complicate matters. Customers can consolidate multiple receipts into a single request, emphasizing convenience. However, submitting copies won't suffice. Lastly, by signing the form, individuals affirm their ownership of the card and the accuracy of their information, underscoring the program's commitment to integrity and customer trust.

Subway Points Example

SUBWAY® CARD PROGRAM

Request Form for Rewards Points

In the event a SUBWAY® Restaurant location is unable to load Rewards Points onto your SUBWAY® Card due to technical issues, please do the following to have Rewards Points awarded to your SUBWAY® Card:

1.Fully complete the information requested below.

2.Mail this form, along with the original receipt(s) to:

Value Pay Services LLC

Attn: SUBWAY® Rewards Points Request

P.O. Box 962678

El Paso, TX 79996

Receipt(s) from SUBWAY® Restaurants participating in the Rewards Program must be submitted within 90 days of purchase. Receipt(s) received after 90 days will be considered expired and not eligible. You may submit one request form with multiple receipts. Rewards Points will be awarded only for purchases for which the original receipt has been provided. Copies will not be honored.

Please retain copies of your receipts for your personal records.

I would like to receive confirmation via email that Rewards Points have been added to my account. Note: You must provide your email address below.

Customer Information

Name: ______________________________________________________________________

Phone Number ______________________________________________________________

Email Address ______________________________________________________________

SUBWAY® Card Number ______________________________________________________

(located on the back of the Card)

It is recommended that any requests be submitted via U.S. Mail, return-receipt requested. Doctor’s Associates Inc., Independent Purchasing Cooperative, and Value Pay Services LLC are not responsible for lost, stolen, misdirected, damaged or illegible claims or mail. Allow 3-4 weeks for claims processing and receipt of account credit.

By signing below, I do hereby certify under penalty of law that the above information is true and correct, and that I am the lawful owner (through purchase or gift) of the above referenced Card. Fraudulent claims will be prosecuted to the fullest extent of the law.

___________________________________

______________________

SIGNATURE

DATE

©2013 Doctor’s Associates Inc. SUBWAY® is a registered trademark of Doctor’s Associates Inc.

Form Characteristics

Fact Title Description
Purpose The Subway Points form is designed for customers who need to request Rewards Points for purchases made at participating Subway locations when technical issues prevent the loading of points onto their Subway Card.
Submission Deadline Receipts must be submitted within 90 days of the purchase. Any requests received after this period will not be accepted.
Mailing Address Requests should be sent to Value Pay Services LLC, Attn: SUBWAY® Rewards Points Request, P.O. Box 962678, El Paso, TX 79996.
Confirmation Customers can opt to receive an email confirmation that the Rewards Points have been added to their Subway account by providing their email address on the form.

Guidelines on Utilizing Subway Points

To address your needs regarding the Subway Points form, the following instructions outline the necessary steps to ensure the process is completed. Following these steps will help facilitate the submission of your request effectively.

  1. Begin by obtaining the Subway Points form.
  2. Fill in your personal information, including your Name, Phone Number, and Email Address.
  3. Locate your SUBWAY® Card Number on the back of your card and write it in the designated space.
  4. Gather all original receipts from participating SUBWAY® Restaurants. Ensure these receipts are from purchases made within the last 90 days.
  5. Attach the original receipt(s) to the completed form.
  6. Mail the form and receipts to:
    Value Pay Services LLC
    Attn: SUBWAY® Rewards Points Request
    P.O. Box 962678
    El Paso, TX 79996.
  7. Consider using U.S. Mail with return-receipt requested for proof of delivery.
  8. Sign and date the form at the bottom to certify the accuracy of your information.

Please remember to retain copies of your receipts for your records. After submitting your request, allow 3-4 weeks for processing and receipt of account credit. If you wish to receive confirmation via email that your Rewards Points have been added, make sure you provide the correct email address in the form.

What You Should Know About This Form

What should I do if my SUBWAY® Card cannot load Rewards Points?

If a SUBWAY® Restaurant is unable to load Rewards Points onto your card due to technical issues, complete the Subway Points form. Include your original receipt(s) and mail everything to Value Pay Services LLC, Attn: SUBWAY® Rewards Points Request, P.O. Box 962678, El Paso, TX 79996.

How long do I have to submit my receipts for the Rewards Points?

You must submit your receipts within 90 days of the purchase date. Receipts submitted after 90 days will be considered expired and will not be eligible for Rewards Points.

Can I submit multiple receipts with one request form?

Yes, you can submit one request form that includes multiple receipts. Ensure that all receipts correspond to eligible purchases, as only those with original receipts will be honored.

What will happen if I send copies of my receipts?

Copies of receipts will not be accepted. Only original receipts are eligible for Rewards Points, so it is important to send the originals for processing.

How do I ensure I receive confirmation of my Rewards Points addition?

To receive email confirmation that your Rewards Points have been added to your account, make sure to provide your email address in the designated section of the form before submission.

What is the processing time for claims?

Respect the specified processing time by allowing 3-4 weeks for claims processing and the crediting of points to your account.

What address should I send the request form and receipts to?

The request form and original receipts should be mailed to Value Pay Services LLC, Attention: SUBWAY® Rewards Points Request, P.O. Box 962678, El Paso, TX 79996.

What responsibility does SUBWAY® take for lost or damaged mail?

Doctor’s Associates Inc., Independent Purchasing Cooperative, and Value Pay Services LLC are not responsible for any lost, stolen, misdirected, damaged, or illegible claims or mail. It's advised to send requests via U.S. Mail with a return-receipt requested.

What must I certify when signing the request form?

By signing the form, you certify under penalty of law that the information provided is true and correct and that you are the lawful owner of the SUBWAY® Card referenced. Any fraudulent claims may lead to prosecution.

Common mistakes

When completing the Subway Points form, individuals often make several common errors that can lead to delays or denial of rewards points. One frequent mistake is leaving sections of the form incomplete. Each part, including the name, phone number, and email address, must be fully filled out to ensure accurate processing. If any information is missing, the form may be returned or processed incorrectly, resulting in frustration.

Another error involves submitting receipts that do not meet the eligibility criteria. The program specifically requests original receipts from Subway restaurants participating in the Rewards Program. Many mistakenly send copies, believing they are sufficient. Since copies will not be honored, individuals should ensure that only original receipts are included in their submission.

Timing is also critical. Many people overlook the 90-day deadline for submitting receipts. After this period, receipts become expired, and funds cannot be claimed. To avoid this mistake, it is imperative to send the request promptly after a purchase, ensuring that all documentation is within the required timeframe.

Furthermore, some individuals fail to provide an email address in the designated area. This email address is essential for receiving confirmation that the rewards points have been added to their account. Without it, there may be uncertainty about whether the submission was successful, leading to additional inquiries that could have been avoided.

Finally, many may not take adequate precautions when mailing the form. It is recommended to use U.S. Mail with a return-receipt option to confirm that the submission has been received. Neglecting this step can result in lost or misdirected claims, complicating the rewards process. Understanding these common mistakes can help ensure a smoother experience when utilizing the Subway Points form.

Documents used along the form

The Subway Points form is an important document for customers seeking to claim rewards points associated with their Subway Card. It is often submitted with other forms and documents to ensure a complete and accurate request process. Below is a list of additional documents that may accompany the Subway Points form.

  • Original Receipt: This is the proof of purchase required for submitting a rewards points claim. The receipt must be from a participating Subway location and must be submitted within 90 days of the purchase date.
  • Return Receipt Request: It is advisable to send the Subway Points form via U.S. Mail with a return receipt request. This provides confirmation that the claim was sent and received by the processing center.
  • Email Confirmation: Customers may opt to include a request for email confirmation upon the addition of rewards points to their account. Providing an email address allows for quicker communication regarding the status of the claim.
  • Copy of the Subway Card: Including a copy of the Subway Card may help to verify ownership, especially if there is any issue with the card number provided on the form.
  • Fraud Statement Acknowledgment: A signed acknowledgment of understanding regarding the penalties for fraudulent claims may be requested to ensure compliance with the program’s guidelines.

By gathering these documents together, customers can facilitate a smoother request process for Subway Rewards Points. Ensure that all information is accurate to avoid any potential delays or issues with the claim.

Similar forms

  • Rewards Program Registration Form: This form is used to register for rewards programs offered by various businesses. Like the Subway Points form, it requires personal information and may necessitate proof of purchase to receive rewards.
  • Claim Form for Missing Points: Similar to the Subway Points form, this document allows customers to submit claims for points they believe should have been credited. Both forms ask for detailed personal information and provide instructions for submission.
  • Customer Feedback Form: A feedback form gathers customer opinions and experiences. While the Subway Points form focuses on rewards, both documents collect personal information and often allow for some level of acknowledgment or confirmation via email.
  • Receipt Submission Form: This form facilitates the submission of receipts for reimbursement or credit. It mirrors the Subway Points form in that it requires original receipts, outlines submission methods, and details timelines for submission.

Dos and Don'ts

When filling out the Subway Points form, it’s important to follow specific guidelines to ensure your request is processed without issues. Here’s a list of things you should and shouldn’t do.

  • Do complete all requested information accurately.
  • Do include the original receipt(s) with your form.
  • Do send the form via U.S. Mail with return receipt requested.
  • Do keep a copy of your receipts for your personal records.
  • Do provide a valid email address to receive confirmation.
  • Don't submit copies of your receipts; only the originals will be accepted.
  • Don't send your request later than 90 days after the purchase.
  • Don't forget to sign and date the form.
  • Don't leave any sections blank, including your name and SUBWAY® Card Number.
  • Don't expect immediate processing; allow 3-4 weeks for claims.

By following these guidelines, you can enhance the likelihood of successfully awarding your Subway Points. Make sure all information is correct and that you adhere to the submission rules. Happy dining!

Misconceptions

  • Misconception 1: You can submit copies of your receipts.
  • Only original receipts from participating SUBWAY® Restaurants will be accepted. Copies will not be honored.

  • Misconception 2: There is no time limit for submitting receipts.
  • Receipts must be submitted within 90 days of the purchase date. Any receipts submitted after this period will be considered expired.

  • Misconception 3: You can submit multiple requests for the same purchase.
  • Each request form can include multiple receipts, but rewards points will only be awarded for purchases with unique original receipts.

  • Misconception 4: You do not need to provide an email address.
  • Providing an email address is important if you want confirmation that the Rewards Points have been added to your account.

  • Misconception 5: There are no guidelines for submitting the form.
  • The form should be mailed to a specific address, and it is recommended to use U.S. Mail with a return-receipt requested for tracking purposes.

  • Misconception 6: Claims can take any amount of time to process.
  • Claims processing is typically completed within 3-4 weeks. Plan accordingly for when you can expect your rewards.

  • Misconception 7: Lost or damaged mail is the sender’s responsibility.
  • The program does not take responsibility for lost, stolen, or damaged mail. It’s essential to track your submissions.

  • Misconception 8: Submitting false claims is a minor issue.
  • Fraudulent claims are taken seriously and will be prosecuted to the fullest extent of the law. It's important to provide true and accurate information when completing the form.

Key takeaways

Filling out and submitting the Subway Points form can be straightforward if you follow these key points carefully.

  • Complete the Form Accurately: Ensure that all fields are filled out correctly, including your name, phone number, email address, and Subway Card number. This information is crucial for the processing of your request.
  • Submit Within the Time Frame: You must send your request along with original receipts within 90 days of your purchase. Receipts submitted after this period will not be accepted.
  • Mail Receipts Properly: Send the form and receipts to the specified address, ensuring you use U.S. Mail with return-receipt requested. This provides proof that your request was sent and received.
  • Keep Your Copies: It is wise to retain copies of your receipts and the completed form for your records. This documentation can be invaluable in case of any disputes or questions about your submission.
  • Expect Processing Time: After you submit your request, anticipate that it may take 3-4 weeks to receive confirmation and see the rewards points added to your account.