What should I do if my SUBWAY® Card cannot load Rewards Points?
If a SUBWAY® Restaurant is unable to load Rewards Points onto your card due to technical issues, complete the Subway Points form. Include your original receipt(s) and mail everything to Value Pay Services LLC, Attn: SUBWAY® Rewards Points Request, P.O. Box 962678, El Paso, TX 79996.
How long do I have to submit my receipts for the Rewards Points?
You must submit your receipts within 90 days of the purchase date. Receipts submitted after 90 days will be considered expired and will not be eligible for Rewards Points.
Can I submit multiple receipts with one request form?
Yes, you can submit one request form that includes multiple receipts. Ensure that all receipts correspond to eligible purchases, as only those with original receipts will be honored.
What will happen if I send copies of my receipts?
Copies of receipts will not be accepted. Only original receipts are eligible for Rewards Points, so it is important to send the originals for processing.
How do I ensure I receive confirmation of my Rewards Points addition?
To receive email confirmation that your Rewards Points have been added to your account, make sure to provide your email address in the designated section of the form before submission.
What is the processing time for claims?
Respect the specified processing time by allowing 3-4 weeks for claims processing and the crediting of points to your account.
What address should I send the request form and receipts to?
The request form and original receipts should be mailed to Value Pay Services LLC, Attention: SUBWAY® Rewards Points Request, P.O. Box 962678, El Paso, TX 79996.
What responsibility does SUBWAY® take for lost or damaged mail?
Doctor’s Associates Inc., Independent Purchasing Cooperative, and Value Pay Services LLC are not responsible for any lost, stolen, misdirected, damaged, or illegible claims or mail. It's advised to send requests via U.S. Mail with a return-receipt requested.
What must I certify when signing the request form?
By signing the form, you certify under penalty of law that the information provided is true and correct and that you are the lawful owner of the SUBWAY® Card referenced. Any fraudulent claims may lead to prosecution.