Fill Out Your Sunjoy Parts Order Form

What should I do if I need replacement parts for my Sunjoy product?

If you require replacement parts, start by filling out the parts replacement order form completely. Ensure you provide the correct model number, part number, and the quantity of each part you need. You can then send your completed form along with your proof of purchase via fax or email. If you need immediate assistance, don’t hesitate to call Sunjoy Industries at 1-866-578-6569 for English service or 1-866-532-9557 for French and English service in Canada.

Is there a return policy for the products purchased from Sunjoy?

Yes, if you are within the return policy timeframe that most stores have, you can return your product to the place of purchase. Depending on the store's policy, you may receive an exchange for the same item or a full refund. It is always a good idea to check the specific return policy of the store where you made your purchase.

What details do I need to provide on the parts replacement order form?

To facilitate a smooth processing of your order, ensure you include your model number, a detailed description of each part needed, the quantity of each part, and your shipping address. Providing complete and accurate information will help Sunjoy handle your request promptly.

What is covered under Sunjoy's limited warranty?

Sunjoy Industries offers a warranty for six months from the date of purchase for items that are free from defects in workmanship and materials. However, the warranty is only applicable if the item was factory-sealed at the time of purchase. If you experience any manufacturing defects, you may claim repairs or replacements at no charge, excluding transportation and additional assembly costs.

Are there any exclusions to the warranty?

Yes, certain conditions are not covered by the warranty. This includes damage from vandalism, misuse, improper assembly, or any items used for commercial purposes. Additionally, items that have been exposed to severe weather or have rust are not covered. Always check for any exclusions that may apply based on your situation.

What should I do if my product has defects after the warranty period?

If your item is out of the warranty period and you need replacement parts, you can still obtain them from Sunjoy Industries at a nominal cost. Just make sure to keep your purchase proof, as this will help with your request for parts. You may be able to receive the parts needed even if your warranty has expired.

How can I contact Sunjoy Industries for assistance?

You can contact Sunjoy Industries by calling the customer service numbers provided—1-866-578-6569 for English support in the U.S. and 1-866-532-9557 for French & English support in Canada. Additionally, you can reach out via email at thd@sunjoygroup.com. For quicker service, having your order number and purchase information handy will be beneficial.

One common mistake when filling out the Sunjoy Parts Order form is neglecting to include the correct model number of the product. This number is essential for accurately identifying the part needed. Without it, processing the order can be delayed or result in receiving an incorrect part. Always double-check the assembly instruction sheet where the model number is typically listed.

Another frequent error is failing to specify the quantity of each part being ordered. Customers often skip this section, assuming that one part is enough. However, if multiple parts are needed, indicating the quantity ensures that the correct number will be sent. Always take the time to count the parts required and input this information clearly on the form.

Many individuals also overlook providing complete shipping details. Without a complete and accurate address, there may be issues with delivery. Ensure that the name, address, city, state, and zip code are all filled out clearly. Double-checking these details can prevent unnecessary shipping delays.

Lastly, forgetting to attach a proof of purchase can lead to complications. Sunjoy Industries requires this documentation for warranty claims and replacement orders. Collecting the receipt or purchase confirmation beforehand and including it with the order form is crucial in ensuring smooth processing. This small step can save a lot of time and frustration down the line.

The Sunjoy Parts Order form is often accompanied by other documents that facilitate the ordering and warranty processes. Each document plays a critical role in ensuring customers receive the parts or services they need efficiently. Below is a list of forms and documents commonly used with the Parts Order form.

• Return Policy Document: This document outlines the conditions under which customers can return items for exchange or a refund. It details the timeframe and requirements for returns to ensure customer satisfaction.
• Purchase Receipt: A copy of the receipt is necessary to validate the purchase. This document is essential for warranty claims and to confirm eligibility for replacement parts.
• Customer Service Contact Sheet: This sheet provides relevant contact information for technical support. It includes phone numbers and email addresses, helping customers reach the right department for assistance.
• Warranty Claim Form: If customers experience defects, this form is used to submit warranty claims. It typically requires information about the product and the issue faced, along with proof of purchase.
• Assembly Instructions: This document outlines how to assemble the product and lists all parts. It is useful for identifying missing or damaged pieces, which helps streamline the parts ordering process.

By utilizing these documents alongside the Sunjoy Parts Order form, customers can navigate the process more smoothly, ensuring they receive the correct parts and services in a timely manner.

• Purchase Receipt: Like the Sunjoy Parts Order form, a purchase receipt provides essential information about the transaction, including item details and purchase date. It serves as proof of purchase needed for warranty claims or returns.

• Return Merchandise Authorization (RMA) Form: This document requests permission to return an item. Similar to the Parts Order form, it includes details about the product and reason for the return, aiding in the exchange or refund process.

• Warranty Registration Form: This form registers a product for warranty coverage, much like the Sunjoy Parts Order form verifies product details for replacements. It often requires information about the model and purchase date.

• Product Assembly Instructions: These instructions provide guidance on how to build the product. They are akin to the Sunjoy Parts Order form because they list parts needed for assembly and maintain product quality.

• Customer Feedback Form: This document collects customer experiences regarding products or services. It’s similar to the Parts Order form in that both gather specific information to improve service or product offerings.

• Repair Order Form: Like the Parts Order form, this document details what needs fixing. It includes specific product information, addressing repair needs efficiently.

• Service Agreement: This document outlines services provided for a product. It resembles the Parts Order form by detailing the responsibilities of the service provider and customer regarding product maintenance or repairs.

Things to Do:

• Fill out the form completely with your correct model number.
• List each part you need along with the quantity requested.
• Include your purchase receipt when faxing the order form.
• Double-check your shipping address for accuracy.
• Contact customer service if you have questions or need assistance.

Things to Avoid:

• Don’t leave any sections blank on the form.
• Don’t forget to include your phone number and email.
• Avoid using outdated model numbers or part descriptions.
• Don’t submit the form without reviewing it for mistakes.
• Don’t send the order without your proof of purchase if claiming a warranty.

1. You must return items to the store for a refund. Many people think that returning a defective item is the only option. In fact, if your purchase is within the return policy, you can either return it for an exchange or, if assistance is needed, use the Sunjoy Parts Order form for replacements.

2. The Sunjoy Parts Order form is only for warranty claims. This is not entirely true. The form can be used for replacement parts even if you are beyond the warranty period or if you purchased a clearance or open-box item.

3. You need to contact Sunjoy during business hours only. While the customer service numbers specify business hours, you can also send an email or fax your request any time. Sunjoy will process your order when they receive it.

4. You can skip filling out all the information on the order form. Providing complete information is crucial for quick processing. Any missing details, like model numbers and part descriptions, can delay your order and result in incorrect replacements.

5. Warranty claims are straightforward and can be done without proof of purchase. This is a misconception. You must provide proof of purchase, such as a dated register receipt, to initiate any warranty claims.

When filling out the Sunjoy Parts Order form, keep these key points in mind:

• Complete the Form Accurately: Ensure that you fill out the form completely. Include the correct model number, part number, and quantity for each item you need.
• Know Your Warranty: The warranty lasts for six months and covers defects in workmanship and materials, provided the item was factory-sealed at the time of purchase.
• Contact Information: If you have questions or need assistance, reach out to Sunjoy Industries via phone or email. Be prepared with your purchase details.
• Return Policy: If you are still within the return policy, you might return the product to the store for an exchange or refund instead of using the parts order form.
• Shipping Details Matter: Double-check your shipping address to avoid any delays in receiving your replacement parts.
• Keep Proof of Purchase: Always retain your purchase receipt as it will be essential for warranty claims or when requesting replacement parts.

Filling out the form correctly can significantly speed up the process of getting the parts you need. Sunjoy Industries is committed to helping you enjoy your product to the fullest.