What is the TSA Notification Card?
The TSA Notification Card is a helpful tool for individuals with disabilities and medical conditions. It informs TSA agents about a passenger's specific health condition, disability, or medical device that may require special screening accommodations at airport checkpoints.
How does the TSA Notification Card work?
When you present the TSA Notification Card, it alerts security personnel to your unique needs during the screening process. The card does not exempt passengers from screening, but it does ensure that alternative procedures, providing an equivalent level of security, can be performed in private.
Who should use the TSA Notification Card?
This card is designed for individuals who have a health condition, a disability, or a medical device that may affect security screening. If you feel that you need to communicate your needs discreetly during the screening process, this card can be very beneficial.
Will using the TSA Notification Card guarantee I will not go through screening?
No, presenting the TSA Notification Card does not exempt you from the security screening process. Instead, it helps to facilitate accommodations that can make the experience more comfortable and appropriate for your unique situation.
How can I request assistance when traveling with a disability or medical condition?
You can call TSA Cares at 1-855-787-2227 at least 72 hours before flying. This service can arrange for a Passenger Support Specialist to assist you at the checkpoint. If a PSS is not available, you have the option to ask for a Supervisory TSA Officer upon arrival at the checkpoint.
What kind of inquiries can I make regarding TSA services?
Passengers can reach out with various inquiries, such as assistance requests, compliments, or complaints regarding TSA services. The TSA contact center is available via phone and email to address these matters effectively.
Are there any language services available through TSA?
Yes, the TSA contact center provides automated information in 12 languages. This service ensures that individuals who speak different languages can access essential information about the screening process.
When are the TSA Cares services available?
TSA Cares services are available weekdays from 8 a.m. to 11 p.m. ET and weekends or holidays from 9 a.m. to 8 p.m. ET. This schedule allows travelers ample opportunities to seek assistance before their flights.
How do I contact TSA for further information?
You can reach the TSA contact center by calling 1-855-787-2227 or via email at TSA-ContactCenter@tsa.dhs.gov. Both options offer a way to gather information regarding the TSA Notification Card and other services related to traveling with disabilities and medical conditions.