Fill Out Your Urbanog Return Form

What is the Urbanog Return Form and why do I need it?

The Urbanog Return Form is required for processing your returns or exchanges. Including this form with your return ensures that your request is handled quickly and efficiently. It helps UrbanOG identify your order, the items being returned or exchanged, and your specific preferences for refunds or exchanges. Simply fill out the form and send it back with your item.

What items are eligible for return or exchange?

UrbanOG allows returns on items that are unused and in their original condition. You must initiate the return within 30 days of purchase. However, certain items are marked as final sale, including fashion accessories, swimwear, beauty products, and Halloween costumes. Always check the product details before making your final decision.

How do I complete the return process?

To return an item, start by filling out the return form. Indicate whether you want a return or an exchange. If you choose to exchange, you must purchase the new item before sending the unwanted one back. It is also essential to include the original invoice and ensure the item is packaged securely to avoid any damage during transit.

What if I received the wrong or defective item?

If you happen to receive an incorrect or defective item, please contact UrbanOG customer service before sending anything back. They may request photos of the item received. This step ensures that your concerns are addressed appropriately, and you can receive a resolution as quickly as possible.

How should I ship my return?

When returning an item, it is recommended to use a trackable shipping method with insurance. This way, you can monitor the return package while it is in transit. Remember that customers are responsible for return shipping costs. Proper packaging is crucial because items received unwrapped or without the original packaging may incur a 15% restocking fee.

How long will it take to receive my refund?

After UrbanOG receives your return, refunds are processed within ten business days. The refund will include your original payment method and shipping fees for the initial order, but keep in mind that shipping fees for a new order will not be refunded. To ensure a smooth process, make sure your return is complete and includes the necessary documentation.

Filling out the Urbanog Return form correctly is essential for a smooth return or exchange process. One common mistake occurs when individuals fail to include their Order ID. This number is crucial for Urbanog to identify your purchase. Without it, processing your return may be delayed or even rejected. Always double-check that this field is filled in accurately.

Another frequent error is neglecting to provide a detailed reason for the return. While it might seem unnecessary, this information helps the company understand customer preferences and concerns, ultimately improving their service. Additionally, providing a reason facilitates quicker processing of your request. A vague or missing explanation may lead to further inquiries that could slow down your return.

People often overlook the requirement to include the original invoice with their return shipment. This document is vital for efficiently processing refunds or exchanges. If the invoice is missing, Urbanog may not be able to authorize your return, resulting in a longer wait for resolution. Always ensure that you enclose this document, as it proves that the item was purchased from Urbanog.

Lastly, many individuals do not take the necessary precautions when packaging their returns. As stated in the return policy, items that are unwrapped or lack protective packaging may incur a 15% restocking fee. To avoid this charge, it's advisable to use a sturdy box or thick wrapping paper, ensuring your items arrive safely back at the warehouse. Paying attention to these details can help facilitate a hassle-free return experience.

When processing returns or exchanges, it's essential to include the Urbanog Return form to ensure a smooth experience. However, there are several other documents and forms that can facilitate the return process. Below, you'll find a brief description of five important forms often used alongside the Urbanog Return form.

• Original Invoice: This document serves as proof of purchase and is necessary for processing returns or exchanges. It outlines the items ordered, prices paid, and any promotions used at the time of purchase. Including it with your return helps speed up the refund process.
• Shipping Label: If available, a return shipping label can simplify the return process. This label typically includes tracking information and is pre-addressed to the return location. Using it can help avoid additional shipping costs and streamline communication with the shipping carrier.
• Exchange Request Form: If you intend to exchange an item, this form can simplify and clarify your request. It specifies the item you want to return and the replacement item you're looking to purchase. Completing this form shows your intention clearly and supports faster processing of the exchange.
• Condition Report: If you're returning a defective or damaged item, a condition report may be required. This document details the issue with the item, including any photos, to communicate the defect to Urbanog. It ensures proper documentation of the condition of items being returned.
• Customer Service Contact Form: If you have questions or additional instructions regarding your return, this form can be helpful. It provides a space to outline your concerns and ensures that customer service has the necessary details to assist you promptly.

By including these documents along with the Urbanog Return form, you help streamline the process. Each of these forms plays a crucial role in ensuring that your return or exchange is handled efficiently and effectively. Proper documentation helps Urbanog address your needs quickly, allowing for a more satisfying customer experience.

• Return Merchandise Authorization (RMA) Form: Similar to the Urbanog Return form, the RMA form is used when customers need to obtain permission to return a product. Both documents require order information and reason for return.
• Exchange Request Form: This document allows customers to initiate an exchange for another item. Like the Urbanog Return form, it collects customer details, item information, and reasons for the exchange.
• Invoice: An invoice lists items purchased and their prices. It is often sent back with returns, similar to how the Urbanog form requests the original invoice to process returns smoothly.
• Shipping Label: A shipping label is necessary for sending items back. The Urbanog Return form specifies that customers must ship their returns, just as a shipping label provides the address needed for returns.
• Refund Request Form: This document is used to formally request a refund after returns. It has parallels with the Urbanog Return form, as both inquiries involve requesting a refund and provide a space for order information.
• Customer Feedback Form: While not strictly related to returns, a feedback form gathers customer opinions. It complements the Urbanog Return form by seeking insights on why a customer returned an item, enhancing the company’s understanding of customer satisfaction.

When filling out the Urbanog Return form, there are several important points to keep in mind. Here are seven tips on what you should and shouldn't do:

• Do ensure you fill out your Order ID and Order Date clearly.
• Don't forget to include the reason for your return; this helps expedite the process.
• Do check the condition of your items before returning; they must be unworn and in original condition.
• Don't skip entering your contact details; providing your phone number aids in quick communication.
• Do include the original invoice with your return items to help Urbanog process your return efficiently.
• Don't forget to choose a refund method; whether it's your original payment method or store credit.
• Do use a protective box or thick wrapping for your return; this will prevent additional fees for damaged packaging.

Following these guidelines will help facilitate a smoother return process and ensure your concerns are addressed promptly.

• Misconception 1: All items can be returned regardless of condition.

  UrbanOG has a clear return policy stating that items must be in their original, UNWORN condition to be eligible for a refund. This means any signs of wear or usage can lead to a denied return.

• Misconception 2: You can exchange items without making a new purchase.

  The exchange policy specifies that customers must first purchase the item they wish to exchange for before sending back the unwanted item. The only exception is if the item received was incorrect or defective.

• Misconception 3: Shipping fees are refundable.

  Customers often believe that shipping fees will be refunded when returning items, but UrbanOG states that shipping fees are non-refundable for returns. This applies to both the return and any new orders.

• Misconception 4: Items priced at $10 or less can be returned.

  Items with a price of $10 or less are considered FINAL SALE and cannot be returned. Additionally, many other items, such as swimwear and cosmetics, also fall under this category and are non-returnable.

When considering the return of an item purchased from UrbanOG, it is essential to understand the procedures and policies in place. Here are some key takeaways regarding the Urbanog Return form:

• Complete Information: Ensure that all fields on the return form, such as Order ID, customer name, and billing address, are filled out completely. Incomplete forms can lead to processing delays.
• Condition of Items: Items must be returned in their original, unworn condition. This is fundamental for your return to be accepted.
• Timeframe for Returns: You have a 30-day window from the purchase date to return or exchange items. Adhering to this timeframe is crucial.
• Original Invoice Required: Include the original invoice with the return package. This document is necessary for processing your return quickly.
• Shipping Costs: Be aware that shipping fees for returns are non-refundable. Customers are responsible for return shipping costs.
• Exchanges Process: For exchanges, purchase the new item separately, and include the new order number on your return form. This streamlines the exchange process.
• Final Sale Items: Remember that certain items, such as accessories, beauty products, and swimwear, are marked as final sale and cannot be returned. Check your order closely.

By keeping these points in mind, you can navigate the return or exchange process smoothly while ensuring compliance with UrbanOG's policies.