Homepage Fill Out Your Usps 6401 Form
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The USPS 6401 form is an essential document for anyone looking to inquire about a money order. Designed for ease of use, it allows customers to request a copy of a cashed money order or initiate a refund after the purchase. To begin this process, individuals must file inquiries at any Post Office location, ensuring they complete every section of the form in black ink while printing within the designated boxes. Each inquiry requires a separate form and a small processing fee. The form gathers pertinent information such as the money order's serial number, the date of the original receipt, and the purchaser’s details, including their mailing address and contact information. Importantly, customers must sign the form, affirming that the information provided is accurate and true, as false information can lead to severe penalties. Once submitted, the Postal Service will process the inquiry, issuing a refund after a 60-day waiting period or providing a copy of the money order if it has already been cashed. Understanding the details of the USPS 6401 form ensures a smoother experience when addressing any issues related to money orders.

Usps 6401 Example

 

Money Order Inquiry

 

SECTION A — Use Black Ink ONLY and Print Within the Boxes.

File an inquiry about a money order any time after purchase as follows:

You can get a copy of a cashed money order or request a refund as follows:

ƒƒ File the inquiry at any Post Office.

ƒƒ Complete all blocks, sign, and present your customer receipt to the Post Office employee. The

ƒƒ Use one form for each money order.

employee will verify the information you provide.

ƒƒ You must pay a separate fee for each form (i.e., money order inquiry).

ƒƒ We will issue a refund 60 days or later from the issue date of the money order, or provide a copy of the

 

money order if it has been cashed.

Money Order Serial No. (As shown on original receipt)

Date on Original Receipt (MM-DD-YYYY)

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Post Office No. (As shown on original receipt)

Money Order Amount

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

$

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Purchaser’s First Name (Not for Bank Use)

 

MI

 

Purchaser’s Last Name

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Bank Use or Post Office Only (Bank/Financial Institution Name or Post Office)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Mailing Address (For mailing refund, correspondence, or copies)

 

Apt. or Suite No.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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State

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ZIP+4®

 

Country (If applicable)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Telephone No. (Optional) (Include area code)

 

 

 

 

 

International Telephone No. (If applicable)

 

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-

 

 

 

 

 

 

 

 

 

 

ABA No. - Bank Use Required

0 1 1

Reference No. - Bank or Post Office Use Only

Certification and Signature

I understand that anyone who furnishes false or misleading information on this form may be subject to criminal sanctions (including fines and imprisonment) and/or civil sanctions (including multiple damages and civil penalties). I agree to repay the Postal Service, upon demand, the amount of the refund if the designated payee, purchaser, or financial institution cashes the original money order. The rights and remedies set forth in 18 U.S.C. 287, 18 U.S.C. 1001, and 31 U.S.C. 3802 shall be incorporated as if fully set forth.

Signature of Customer Filing the Money Order Inquiry

For Postal Use Only

Date Signed (MM-DD-YYYY)

9 9 9 9 9 9 9 9 9

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Privacy Act Statement: Your information will be used to respond to your request. Collection is authorized by 39 U.S.C. 401, 403, and 404; 31 U.S.C. 5318, 5325, and 5331. Providing the information is voluntary, but if not provided, we may not process your transaction. We do not disclose your information to third parties without your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a U.S. Postal Service auditor; to entities, including law enforcement, as required by law including anti-money laundering statutes and regulations, or in legal proceedings; and to contractors and other entities aiding us to fulfill the service (service providers). For more information regarding our privacy policy visit us at usps.com.

POST OFFICE: AFFIX STAMPS OR METER STRIP HERE

Mail to:

St. Louis Accounting Service Center

 

General Accounting Branch

 

PO Box 80453

 

St. Louis, MO 63180-0453

After you file an inquiry, you can check the status by calling our toll-free number 1-866-974-2733.

SECTION B THIS AREA IS FOR OFFICIAL USE ONLY

By presence of this signature, I have verified the customer receipt presented by the purchaser.

Customer’s Photo ID No.

 

 

 

 

 

 

 

 

 

 

 

 

ID Type: e.g., Driver’s License or State Issued ID, Military ID, Alien Registration, Passport

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Finance No. of Accepting Office

 

 

 

 

 

 

 

 

ZIP Code™

 

 

 

 

 

 

Telephone No. (include area code)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No-Fee Money Order Serial No. (If applicable)

 

 

 

 

 

 

 

 

Date (MM-DD-YYYY)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Post Office ID

 

 

Signature of Postal Service Employee

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Amount

$ .

Date Inquiry Filed (MM-DD-YYYY)

 

-

 

 

 

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PS Form 6401, August 2016 PSN: 7530-02-000-9536 (Page 1 of 2)

Instructions for Completing Money Order Inquiry Form

Customer Action:

1.Complete Section A of the form in BLACK ink. Include the date of the original money order in boxes provided. Use ONE form per money order. Boxes titled Bank Use Only and Bank or Post Office Use Only are not required for individual customers. The telephone number fields are optional.

2.Sign the form and enter the date in the box titled Date Signed.

3.Show your money order customer receipt and personal identification to the sales and service associate at the service window.

Postal Service Employee Action:

1.Request the money order customer receipt and check the serial number, date, Post Office number, and amount against the information on the form. Return the money order customer receipt to the customer.

2.Collect the appropriate fee for the money order inquiry and place a meter strip or stamps in the outlined box.

3.In Section B: Enter the customer identification information (acceptable forms of identification are driver’s license, state issued ID, military

ID, alien registration card, or passport). Enter the following information for the office accepting the PS Form 6401 inquiry form: 10-digit finance number, telephone number, Post Office issue ID, signature of postal employee and date inquiry accepted.

4.If you have elected to issue a no-fee money order to the customer for a damaged or mutilated money order, complete office ZIP Code, serial number, date of issue, and dollar amount from the no-fee money order in Section B. Do not charge an inquiry fee for a no-fee money order. Write “FEE WAIVED” in the area designated for stamps or meter strip.

5.Sign and date the bottom of the form.

6.Place the original form in an envelope addressed to the St. Louis Accounting Center (address located on front of this form) and mail the same day. Do NOT retain.

Instructions for Completing Money Order Inquiry Submitted by Banks

Bank Action:

1.Complete Section A of the form in BLACK ink. (You must include your business/organization name and address. Use ONE form per money order.)

2.The ABA number is required for bank inquiries.

3.Sign the form.

4.Enter the date signed in the boxes provided.

Postal Service Employee Action for Bank Inquiries:

1.Customer photo ID, government issue ID, and customer receipt are not required for bank requests.

2.Include the 10-digit finance number, ZIP Code, and telephone number of the office accepting the Money Order Inquiry form.

3.Do not require a fee, this service is provided free of charge.

4.Do not issue a no-fee money order to a bank.

5.Put the original form in an envelope addressed to the St. Louis Accounting Center (address located on front of this form) and mail the same day. Do NOT retain.

Instructions for Completing Internal Money Order Inquiry Submitted by U.S. Postal Service

Postal Service Employee Action:

1.Complete Section A of the form in BLACK ink. You must include USPS organization name on line titled Bank Use or Post Office Use Only (Bank/Financial Institution Name or Post Office), address and date from the original receipt. Use ONE form per money order.

2.Sign and date the form.

3.Customer ID, government issue ID, and customer receipt are not required for internal requests.

4.Include the 10-digit finance number (the 10-digit number is your finance number and your 4-digit unit ID), ZIP Code, and telephone number of the office completing the Money Order Inquiry form (only if a no-fee money order is issued).

5.No fee is required for internal requests.

6.Enter Post Office Issue ID (this is the ZIP Code plus one digit to signify main office or branch).

7.Sign and date the bottom of the form.

8.Put the original form in an envelope addressed to the St. Louis Accounting Center (address located on front of this form) and mail the same day. Do NOT retain.

9.A scanned image will be provided to your facility if the money order has been cashed.

PS Form 6401, August 2016 (Page 2 of 2)

Form Characteristics

Fact Name Details
Form Purpose The USPS 6401 form is used for inquiries related to money orders, allowing customers to request refunds or copies of cashed money orders.
Submission Location Customers must file the inquiry at their local Post Office, presenting their completed form along with the customer receipt.
One Form Per Order Each money order inquiry requires a separate USPS 6401 form; multiple inquiries cannot be submitted on a single form.
Fees A separate fee is required for each inquiry submitted via the form. This fee is paid at the Post Office at the time of submission.
Refund Timeline Refunds are typically issued 60 days or later from the money order's issue date, contingent upon the specific conditions of the inquiry.
Identification Requirement Customers must present valid identification, such as a driver’s license or passport, along with their receipt when filing the inquiry.
Privacy Statement Your personal information collected on this form is protected and used only to process your request, in accordance with privacy laws.
Instructions for Banks Banks submitting inquiries must include their ABA number on the form. No fee is charged for bank requests, and identification from the customer is not required.
Official Use Section Section B of the form is designated for Postal Service employees to record verification details and acceptance of the inquiry.
Contacting USPS After filing the inquiry, customers can check the status of their request by calling the toll-free number provided: 1-866-974-2733.

Guidelines on Utilizing Usps 6401

Filling out the USPS 6401 form is a straightforward process. This form needs to be filled out carefully to ensure your inquiry about the money order is processed accurately. Follow the steps below to complete the form efficiently.

  1. Use BLACK ink to complete Section A of the form. Print clearly, ensuring you fill in each box accurately.
  2. Enter the serial number of the money order as shown on your original receipt.
  3. Add the date of your original receipt in the MM-DD-YYYY format.
  4. Provide the Post Office number from your receipt.
  5. Fill in the amount of the money order.
  6. Input your first name, middle initial (MI), and last name in the respective fields.
  7. If applicable, complete the mailing address section for your refund or correspondence. Include your apartment or suite number, city, state, ZIP+4, and country.
  8. Although optional, you may include your telephone number and international telephone number, if you have them.
  9. Sign the form and date it in the designated area labeled “Date Signed.”
  10. Take your completed form and your money order customer receipt to the Post Office service window. Present these documents to the postal employee.

Once your inquiry is filed, keep a record of your submission. You can check the status of your inquiry by calling the USPS toll-free number provided on the form. This helps you stay informed about any progress on your request.

What You Should Know About This Form

What is the USPS Form 6401?

The USPS Form 6401, also known as the Money Order Inquiry form, is a document you can use to inquire about a cashed money order or to request a refund for a money order that has not been cashed. This form is essential for anyone seeking to trace a money order or retrieve funds after an unsuccessful transaction.

How do I fill out the USPS 6401 form?

Filling out the USPS Form 6401 is straightforward. Use black ink only and ensure you print clearly within the designated boxes. You will need to provide information such as the money order's serial number, the date of the original receipt, the amount, and your personal details, including your mailing address. After completing the form, sign it and present your customer receipt to a USPS employee for verification.

Where do I submit the USPS Form 6401?

You can submit the Form 6401 at any Post Office. Simply bring your completed form along with your customer receipt. The postal employee will verify the information and process your request. If you prefer to submit it by mail, ensure it is sent to the St. Louis Accounting Service Center at the specified address on the form.

Is there a fee to use the USPS Form 6401?

Yes, there is a fee associated with submitting the USPS 6401 form. You will need to pay a separate fee for each inquiry submitted. However, if you are filing for a no-fee money order due to a damaged or mutilated one, no fee is required.

What happens after I submit my request?

After you submit the USPS Form 6401, you can check the status of your inquiry by calling the toll-free number provided on the form, which is 1-866-974-2733. This allows you to stay informed about your request without needing to visit the Post Office again.

Can I use the form if I don’t have my original receipt?

Unfortunately, you need to present your money order customer receipt when submitting the Form 6401. This receipt serves as proof of purchase and is essential for the postal employee to verify your information accurately. If you cannot locate your receipt, you may face challenges in processing your inquiry.

What types of identification are acceptable when submitting the form?

When filing your inquiry, you will need to provide a valid form of identification. Acceptable types include a driver’s license, state-issued ID, military ID, alien registration card, or passport. This verification helps safeguard against fraud and ensures the process goes smoothly.

How long does it take to receive a refund or copy of the money order?

If you're requesting a refund, you should expect to wait at least 60 days from the date the money order was issued. The postal service takes time to verify claims and ensure proper processing before issuing any refunds or copies of cashed money orders.

What should I do if I suspect fraud related to my money order?

If you suspect any kind of fraud or misuse of your money order, it is crucial to act quickly. Submit the USPS Form 6401 to report the situation. In addition, consider reaching out to your local law enforcement agency for further assistance. Addressing these concerns promptly can help protect you from potential losses.

Common mistakes

Filling out the USPS 6401 form can be a straightforward task, but mistakes can complicate the inquiry process. A common error is using ink color other than black. The instructions clearly state that individuals must only use black ink and print within the provided boxes. Using any other color can lead to processing delays or even rejections of the form, potentially inconveniencing the requestor.

Another frequent mistake is failing to complete all relevant blocks. Each section is designed to gather important information that will help the Postal Service address the inquiry. Missing details, such as the money order serial number or the date on the original receipt, may result in the inquiry being delayed. It is important to double-check all entries before submission.

Using only one form for multiple money orders is another error that can hinder the process. The USPS 6401 form is intended to be used for a single money order inquiry at a time. Attempting to file multiple inquiries on one form may cause confusion and ultimately lead to denial of the request.

Additionally, individuals sometimes neglect to include the proper fees associated with the inquiry. Each form requires a separate fee; assuming that a single payment covers multiple inquiries can lead to complications. It’s crucial to understand and comply with the fee structure outlined in the instructions to avoid any interruptions in processing the inquiry.

Finally, some people incorrectly believe that a signature is optional. In reality, signing the form and entering the date signed is a requirement. Failure to do so can render the form invalid. To ensure that your inquiry is accepted without delay, it is essential to provide all necessary signatures and information accurately.

Documents used along the form

The USPS 6401 form is essential for inquiring about money orders. Alongside this form, there are several other documents often needed to complete various transactions. These documents ensure that requests are processed efficiently and correctly. Below is a list of related forms and documents frequently used in conjunction with the USPS 6401 form.

  • PS Form 6402: This document is used to request a refund for a lost or stolen money order. It helps customers recover their funds when the money order cannot be cashed.
  • PS Form 5003: This form serves as a money order registration form. Customers use it to keep track of their money orders, making it easier to reference when inquiries or issues arise.
  • PS Form 152: This is a money order delivery form. It is used by customers to establish details about when and where a money order was sent, ensuring proper tracking throughout its journey.
  • PS Form 3575: This is a change-of-address form. When customers relocate, they can fill out this document to ensure that their mail, including money orders, arrives at the correct destination.
  • PS Form 8096: This form is needed for customers who want to request a stop payment on a money order. It helps prevent any potential cashing of a lost or stolen money order.
  • PS Form 3046: This document is the Money Order Inquiry and Claim form. It allows customers to submit more detailed claims about issues related to their money orders, gathering further information for resolution.

These forms work together with the USPS 6401 to facilitate a smooth process for handling money orders. Properly filling out and submitting these documents can significantly enhance the likelihood of achieving the desired outcome, whether it's a refund, tracking, or stopping a payment. Always ensure to follow the guidelines and include the necessary information for each specific form.

Similar forms

  • USPS Form 6402 - Money Order Refund Request: This form is used specifically to request a refund for a money order that has not been cashed. Much like Form 6401, it requires detailed information about the money order and the requester must complete several sections, including personal details and the specifics of the money order in question.
  • USPS Form 6403 - Money Order Payment Confirmation: Similar to Form 6401, this form is used to confirm the status of a payment made via money order. Users provide the money order details and their identification. Both forms aim to facilitate transactions related to money orders.
  • USPS Form 1000 - Search Request for Lost Mail: This form serves a function similar to Form 6401 in that it allows individuals to inquire about the status of mailed items, including money orders. It requires the sender's details and a description of the lost item, making it essential for tracking purposes.
  • USPS Form 1510 - Application for Refund of a Money Order: This form also deals with seeking a refund, closely resembling Form 6401 in function. Users must provide specifics of the money order in question along with their personal information, reinforcing the objective of processing refund requests efficiently.

Dos and Don'ts

When filling out the USPS 6401 form for a money order inquiry, there are specific actions to take and avoid:

  • Do: Use black ink only and print clearly within the provided boxes.
  • Do: Complete all sections required for the money order inquiry.
  • Do: Present your money order customer receipt along with a valid form of identification to the Post Office employee.
  • Do: Mail your inquiry on the same day you fill out the form.
  • Don't: Use more than one form for a single money order.
  • Don't: Forget to sign the form, as your signature is necessary for processing.
  • Don't: Attempt to file the inquiry without the required fee, unless specified otherwise.
  • Don't: Keep a copy of the form; it must be mailed to the St. Louis Accounting Center without retention.

Misconceptions

  • Misconception 1: The USPS 6401 form can be used by anyone for any inquiry.
  • This form is specifically for inquiries related to money orders. Only individuals who have purchased a money order can file this inquiry, and each inquiry must pertain to a single money order.

  • Misconception 2: You do not need to show any identification when filing the form.
  • When submitting the USPS 6401 form, you must provide a valid customer receipt and a form of personal identification. This is to ensure the verification of the request.

  • Misconception 3: There is no fee associated with filing a money order inquiry.
  • A separate fee is required for each inquiry submitted using the USPS 6401 form. Each inquiry regarding a money order incurs its own charge.

  • Misconception 4: Filing the form guarantees a refund or a copy of the money order.
  • Submitting the USPS 6401 form does not guarantee a refund or a copy of the money order. Refunds will only be issued 60 days or more after the money order’s issue date if the original has not been cashed.

  • Misconception 5: The form can be filed at any time without any restrictions.
  • While you can file an inquiry after the purchase of a money order, it is crucial to complete the form accurately and in accordance with USPS guidelines. Incomplete or incorrect submissions may lead to delays or denials of requests.

Key takeaways

  • Use black ink only when filling out the USPS 6401 form. This ensures clarity and compliance with postal regulations.
  • Each inquiry requires its own form. Be sure to fill out a separate USPS 6401 for each money order you are inquiring about to avoid confusion.
  • Present your customer receipt along with your completed form at your local Post Office. This step is crucial as it confirms your request and verifies your information.
  • Refunds or copies of cashed money orders can take time. Expect to wait at least 60 days from the issue date before receiving your refund or a copy of the money order.