Homepage Fill Out Your Usps Domestic Claim Form
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If you've encountered issues with a shipment sent via USPS, understanding how to properly fill out the USPS Domestic Claim Form is essential. This form is designed to address claims related to lost, damaged, or missing items across various mailing categories, such as Priority Mail Express and First-Class Mail. The process of filing is straightforward, primarily encouraging online submissions for quicker resolutions. You’ll need to clearly define the issue at hand—whether it’s a lost item, damaged contents, or delayed delivery—and provide detailed information on your mail, including the mailing receipt number and specific item descriptions. Key sections of the form require your details, the addressee’s information, item descriptions, claimed value, and proof of value documentation. Additionally, the form emphasizes the importance of retaining all related documents until the claim is finalized. Ensuring that you understand the various classifications for your shipment, along with timeframes for claiming, can significantly streamline the process. By following the outlined instructions and gathering necessary documentation promptly, you can effectively navigate your claim and work towards a satisfactory resolution.

Usps Domestic Claim Example

 

 

 

 

PLEASE FILE DOMESTIC CLAIMS ONLINE AT

DOMESTIC OR INTERNATIONAL CLAIM

 

 

 

 

 

 

 

(Includes Inquiry for Domestic Registered Mail

 

 

 

 

www.usps.com/domestic-claims

 

 

 

 

 

 

 

 

 

 

with No Declared Value)

 

 

 

 

 

 

 

 

 

 

 

What is the problem? My item is:

Lost

All Contents Damaged or Missing

 

 

Some Contents Damaged or Missing

 

No COD remittance received - amount to be remitted to mailer $

 

 

 

 

Delayed Priority Mail Express

 

 

 

 

 

(non-negotiable documents - domestic only)

 

Mailing Receipt/Label Number: (Number from mailing receipt/label -- include all letters and numbers)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Case Number (International only)

 

 

 

 

 

 

 

 

 

 

COD #

 

 

 

 

 

Date of Mailing (MM/DD/YYYY)

 

Mail

 

First-Class Mail®

 

Priority Mail Express

Priority Mail Express COD

 

Bound Printed Matter Parcels

 

 

 

 

 

 

Priority Mail®

 

Collect on Delivery (COD)

First-Class Package Services

Standard Mail®

 

Category

 

 

 

 

 

Standard Post

 

Library Mail

Registered Mail

 

(bulk insurance only)

 

Select only

 

Media Mail®

 

Critical Mail®

Parcel Select Lightweight®

 

Ordinary (uninsured)

 

 

 

 

Parcels (International items

 

one category.

 

International Insured

 

 

(bulk insurance only)

 

only)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Mailer Name and Address Information

 

 

Addressee Name and Address Information

First Name

MI Last Name

First Name

MI

Last Name

Business Name (Use only if the mailer is a company)

 

 

 

 

 

 

 

Business Name (Use only if the addressee is a company)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Address 1 (Number, Street)

 

 

 

 

 

 

 

 

 

 

Address 1 (Number, Street)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Address 2 (Suite / Apartment Number)

 

 

 

 

 

 

 

 

 

Address 2 (Suite / Apartment Number)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

City

 

 

 

 

 

 

 

 

 

 

 

 

City

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

State Province (As applicable)

ZIP+4® or Postal Code

 

 

 

 

 

State

Province (As applicable)

 

 

ZIP+4 or Postal Code

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Urbanization (Puerto Rico only) or Telephone Number (Optional)

 

 

 

 

 

Urbanization (Puerto Rico only)

Telephone Number (Optional)

Country

 

 

(Include Area Code)

 

 

 

 

 

 

 

or Country

 

 

 

(Include Area Code)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E-mail Address (Optional)

 

 

 

 

 

 

 

 

 

 

E-mail Address (Optional)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

01 Cash, Gift

03 Clothing/

 

05 Media,

07 Computers

10 Liquor/Wine

 

 

 

13 Firearms

15 Other

Description

Item

Cards/

Home

 

Music/

 

 

08 Collectibles

11 Animals

 

 

 

14 Hazardous

16 Event Tickets

Codes

Certificates

Products

 

Video

 

 

 

 

 

of Lost,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Material

 

02 Jewelry

04 Arts/Crafts

 

06 Electronics

09 Sports Equipment 12 Document Reconstruction

 

Damaged or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Missing

 

Describe Contents and Select the Lost (L) or Damaged (D) box for each

Item Code (See

Purchase Date

 

Value or Repair

 

item listed. (List one item per line)

 

 

 

 

 

 

 

 

list above)

 

(MM/DD/YYYY)

Cost $

Contents

 

 

 

 

 

 

 

 

 

 

 

1

 

 

 

 

 

 

 

 

 

 

 

 

 

L

 

 

 

 

 

 

 

 

 

List one item

 

 

 

 

 

 

 

 

 

 

 

 

 

D

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

per line.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

L

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Add extra

2

 

 

 

 

 

 

 

 

 

 

 

 

 

D

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

pages

 

 

 

 

 

 

 

 

 

 

 

 

 

 

L

 

 

 

 

 

 

 

 

 

as needed.

3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total Amount Claimed for Items Listed Above (Do not include postage or fees.)

 

 

$

Fees Paid

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Postage $

Insurance $

 

 

 

 

Registered $

 

COD $

 

 

Other $

Weight

Total weight of shipment

lb.

oz. (International items only)

 

 

 

 

 

 

 

 

 

Payment

 

Pay the Mailer

Pay the Addressee (In some cases, payment may be limited to the mailer or to the addressee)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Supporting

Read “WHAT YOU NEED” on page 2 for required attachments.

 

 

 

 

 

 

 

 

 

 

Did you attach a copy of your proof of value and/or estimate of repair for the items listed above?

Yes

No

Documents

Did you attach your original mailing receipt?

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes

No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Certification

I certify that all information furnished on this form is accurate, truthful, and complete, and that I understand that anyone who

Please sign,

furnishes false or misleading information on this form or who omits information requested on this form may be subject to

date, and enter

criminal and/or civil penalties, including fines and imprisonment.

 

 

 

 

 

 

 

 

 

 

your telephone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

number (op-

Customer Submitting Claim:

 

 

Mailer

 

 

 

 

Addressee

 

 

 

 

 

 

 

 

 

 

tional) (include

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Signature of U.S. Customer Filing the Claim

 

 

 

 

Date Signed (MM/DD/YYYY)

Telephone Number (Optional) (Include

Area Code or

 

 

 

 

Country Code

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Area Code)

 

 

 

 

as appropriate).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PS Form 1000, July 2013 (Page 1 of 2) PSN 7530-02-000-9931

 

 

 

 

 

 

See our Privacy Act Statement on Page 2

Domestic Claims:

Instructions – How to File a Domestic or International Claim or Inquiry for Domestic Registered Mail with No Declared Value

1.For faster service, please file your domestic claim online at www.usps.com/domestic-claims. If you are unable to file online, you may submit this form to: USPS Domestic Claims, PO Box 80143, St. Louis, MO 63180-0143.

2.Damaged/Missing Contents: Retain the mailing container, including wrapping, packaging, and any contents that were received, and upon written request, you must make them available to the local Post Officefor inspection, retention, and disposition in accordance with the claims decision.

3.For more information about domestic claims, go to our Web site at www.usps.com/domestic-claims. Please retain copies of all documents mailed to St. Louis.

Domestic Registered Mail™ with No Declared Value Inquiry: Please complete this form and take it to your local Post Office™ for processing.

International Claims:

1.You must initiate an inquiry before filing a claim unless you are in the possession of a mailing with damaged or missing contents. You may initiate an inquiry by calling our International Inquiry Center at 1-800-222-1811.

2.If you are in possession of a mailing with damaged or missing contents (except an item from Canada), complete this form and present it and the damaged item(s), container, wrapping, packaging and any other contents received to a Post Office immediately. They will assist you in completing the claim.

3.If you are in possession of a mailing with damaged or missing contents mailed in Canada, contact the Canadian sender and instruct them to file the claim.

4.International claims may be payable to the mailer only or only to the addressee (varies by country). For more information about international inquiries and claims, see the Mailing Standards of the United States Postal Service, International Mail Manual at http://pe.usps.com or go to our Web site at www.usps.com/international-claims.

WHAT YOU NEED:

1.Your original mailing receipt for Insured, COD, Registered Mail, Priority Mail International®, or Priority Mail Expressservice must be retained until the claim is resolved. Commercial customers will need the electronic manifest or hard copy PS Form 3877. Please retain a copy for your records.

2.Proof of value, such as a sales receipt (if applicable), invoice or bill of sale, or statement of costs for reconstruction of Priority Mail Express service documents. For online transactions, a copy of the canceled check, money order, credit card billing statement and the itemized email receipt or a final and itemized transaction receipt. If paid through an Internet account, an itemized transaction sheet indicating the amount deducted and the details of the transaction, including names, date, item(s) description, etc. Proof of value may be provided by either the mailer or addressee. Please retain a copy for your records.

3.Claims for damaged or missing contents:

a.See respective Domestic Claims and International Claim sections above.

b.Attach an estimate of repair costs from a reputable dealer for items to be repaired.

NOTE: If you are the addressee, do not return or remail any damaged items.

Time Limits for Filing Claims and Inquiries

Important: Read this information about time limits before filing a claim or inquiry.

Damaged or Missing Contents is defined as any mailing that has been received but some or all of the contents are damaged or missing. A Lost Article is defined as any mailing that has not been received and has not been returned to the sender.

Damaged

Domestic Services

International Services

or

 

 

 

 

You should file all claims for damaged or missing contents immediately, but

You must file all claims for damaged or missing

Missing

Contents

you must file no later than 60 days from the date of mailing.

contents immediately.

 

 

 

Types of Service

When to File (from mailing date)

 

No Sooner Than

No Later Than

 

 

 

 

 

 

 

 

 

DOMESTIC SERVICES

 

 

 

 

Insured Mail, includes Priority Mail®

21 Days

180

Days

 

COD

45 Days

180 Days

 

Registered Mail

15 Days

180

Days

 

Registered Mail COD

45 Days

180

Days

Lost

Priority Mail Express

7 Days

90

Days

Articles

Priority Mail Express COD

45 Days

90

Days

 

APO/FPO Insured First-Class Mail®, space available (SAM), or parcel airlift (PAL)

45 Days

1 Year

 

APO/FPO Insured (Surface Mail)

75 Days

1 Year

 

INTERNATIONAL SERVICES

 

 

 

 

Global Express Guaranteed®

3 Days1

30

Days

 

Priority Mail Express International

3 Days2

90

Days

 

Priority Mail Express International with guarantee

3 Days1

30 Days3

 

Registered Mail and Priority Mail® International parcels

7 Days

6 Months

1No sooner than 3 days or the guaranteed date of delivery

2No sooner than 3 days or the estimated date of delivery

330 days to submit an inquiry for delayed delivery; 90 days to submit an inquiry for lost articles, damage or missing contents

 

 

If you need more information, go to our website at www.usps.com. To check the status of your claim, call toll free 1-866-974-2733.

Privacy Act Statement: Your information will be used to respond to inquiries related to domestic or international claims or Registered Mail inquiries. Collection is authorized by 39 U.S.C. 401, 403, 404, 407, 411; and 31 U.S.C. 7701. Providing the information is voluntary, but if not provided, we may not process your request. We do not disclose your information to third parties without your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a U.S. Postal Service auditor; to entities, including law enforcement, as required by law or in legal proceedings; and to contractors and other entities aiding us to fulfill the service (service providers). For more information regarding our privacy policies visit www.usps.com/privacypolicy.

PS Form 1000, July 2013 (Page 2 of 2) PSN 7530-02-000-9931

Form Characteristics

Fact Name Detail
Online Filing Domestic claims can be filed online at www.usps.com/domestic-claims.
Documentation Required A mailing receipt, proof of value, and any requested attachments must be included.
Claim Submission Deadline Claims for damaged or missing contents must be submitted within 60 days of mailing.
Privacy Protection Your information will only be used for processing claims and is protected under the Privacy Act.

Guidelines on Utilizing Usps Domestic Claim

Once you have gathered all necessary information and documents, filling out the USPS Domestic Claim form will help you efficiently submit a claim for lost or damaged items. Follow these steps carefully to complete the form.

  1. Visit the USPS Domestic Claims website at www.usps.com/domestic-claims to begin, or obtain a hard copy of the form if you cannot file online.
  2. Select the problem you are reporting: Lost, Damaged All Contents, or Damaged or Missing Some Contents.
  3. Fill in your Mailing Receipt/Label Number, including all letters and numbers.
  4. Provide the Date of Mailing in MM/DD/YYYY format.
  5. Identify the type of mailing from the list (First-Class Mail, Priority Mail, etc.).
  6. Complete your name and address information, followed by the Addressee’s name and address.
  7. Describe the item(s) in detail, selecting the Lost (L) or Damaged (D) box for each. List one item per line and provide a Purchase Date and Cost.
  8. Calculate and fill in the Total Amount Claimed for the listed items.
  9. Itemize any fees paid for postage, insurance, registered mail, or COD.
  10. Indicate if you want the claim payment to go to the Mailer or the Addressee.
  11. Attach a copy of your proof of value and/or estimate of repair for the items, as well as the original mailing receipt.
  12. Carefully review your completed form to ensure all information is accurate.
  13. Sign and date the form, and include a telephone number if preferred.
  14. Submit the form online or send it via mail to USPS Domestic Claims, PO Box 80143, St. Louis, MO 63180-0143.

Once your claim has been submitted, you can track its status through the USPS website or by calling their customer service for updates. Ensure that you retain copies of all documents you submitted for your records.

What You Should Know About This Form

What should I do if my package is lost or damaged?

If you suspect that your package is lost or has been damaged, immediately file a claim online at www.usps.com/domestic-claims. If online filing is not possible, you may also submit a physical claim form to USPS Domestic Claims at PO Box 80143, St. Louis, MO 63180-0143. Time is of the essence; claims for damaged or missing contents should be filed within 60 days of mailing.

What information is needed to complete the USPS Domestic Claim form?

To properly complete the claim form, you will need the mailing receipt or label number, information about the contents including a description, purchase date, and value. Additionally, you must certify the accuracy of the provided information. Attach any necessary documents such as proof of value and a copy of your original mailing receipt.

How can I check the status of my claim?

You can check the status of your claim by calling the toll-free number 1-866-974-2733. Alternatively, some updates might be available through your online USPS account if you filed your claim online.

Is there a deadline for filing a claim?

Yes, deadlines vary. For domestic claims regarding damaged or missing contents, you must file within 60 days of mailing. Specific timeframes exist for different mailing services, so review the details on the USPS website or your claim form to ensure compliance with the deadlines.

What types of service can I claim for?

You can submit claims for various types of services, including First-Class Mail, Priority Mail, Priority Mail Express, Registered Mail, and others. Each service may have specific filing rules and time limits, so it’s critical to consult the USPS guidelines related to the specific service used for mailing.

Can I file a claim for international shipments?

Yes, you can file international claims, but different rules apply. Generally, you need to initiate an inquiry before you can file a claim unless you have damaged or missing contents in your possession. For specific cases, especially those involving Canada, contact the sender for assistance with the claim process.

What documents are required to support my claim?

Supporting documents typically include the original mailing receipt, proof of value (such as receipts or invoices), and, for damaged items, estimates for repair costs. Make sure to keep copies of all documents submitted for your records as a best practice.

Common mistakes

Filling out the USPS Domestic Claim form can be straightforward, but many make mistakes that delay their claims. One common error is not specifying the problem accurately. When you indicate whether your item is lost or damaged, be sure to check the right box. Miscommunication here can lead to unnecessary complications.

Another frequent issue involves missing supporting documents. It’s critical to attach the original mailing receipt and proof of value, such as an invoice or sales receipt. Failure to provide these documents may not only slow down the processing of your claim but can also lead to outright denial.

Dropping details is a mistake that should be avoided. Many people omit essential information like the mailing receipt label number or case number. Ensure that all required fields are completed thoroughly. Incomplete forms get rejected, which prolongs your wait for compensation.

Many individuals fail to double-check their information before submission. Errors in your name, address, or contact details can cause significant delays. Carefully reviewing the form before sending it can prevent setbacks.

Another mistake is miscalculating the total amount claimed. Be cautious; you must not include postage or fees in your claim. If you misreport this total, it may result in payment delays or disputes.

Some claimants do not keep copies of their submissions. Always retain a copy of the filled-out claim form and all accompanying documents. This serves as proof of your claim and assists in case of follow-up inquiries.

Lastly, timing is everything. Some people wait too long to submit their claims. Claims for lost or damaged items need to be filed within specific time frames. Make sure you submit your claim as soon as possible, as waiting past the deadline will result in rejection. Be proactive and ensure your submission is timely.

Documents used along the form

When filing a USPS Domestic Claim, several additional documents may assist in the process. Each document serves a specific purpose and can enhance the effectiveness of your claim. Below is a list of these forms and documents.

  • Mailing Receipt: This is the original receipt you received when you sent your package. It serves as proof of shipment and may be required for any claim regarding lost or damaged items.
  • Proof of Value: This can include sales receipts, invoices, or bills of sale indicating the item's value. It may also encompass statements for the reconstruction costs of damaged items.
  • Estimate of Repair Costs: If the item is damaged and requires repair, providing an estimate from a reputable dealer will substantiate the claim for damages.
  • Photographs: Taking photos of the damaged package and contents may provide visual evidence to support your claim. This documentation can be vital in assessing damage.
  • Insurance Documentation: This includes any documents related to the insurance purchased for the shipment. Such documentation can support claims for recovery if the package was insured.
  • Tracking Information: This includes the tracking number and any updates on the package's delivery status. It helps establish the timeline of when the item was sent and its delivery issues.
  • Claim Form for Insured/Missing Items: If the item had insurance, a specific form is required to file a claim for those items, outlining the details of the insurance coverage.
  • Incident Report: If applicable, providing any reports that document the loss or damage (such as a police report for a stolen item) can be beneficial. This document can provide context for the claim.
  • Return Receipt: This is useful if the item was sent with a return receipt requested. It provides proof of delivery and any receipt confirmation from the recipient.

In summary, gathering these supporting documents can significantly influence the outcome of your claim. Each piece of evidence helps clarify your situation to USPS and can assist in expediting the claims process.

Similar forms

  • FedEx Claim Form: Similar to the USPS Domestic Claim form, it allows customers to file claims for lost or damaged packages sent via FedEx. It requires detailed information about the shipment, including tracking number and description of the issue.

  • UPS Claim Form: This form enables customers to report claims related to lost or damaged parcels. Like the USPS form, it requires specific details about the shipment and proof of value.

  • Amazon A-to-Z Guarantee Claim: Customers can submit claims for items that are lost or not as described. It requires item details, proof of purchase, and a description of the issue, much like the USPS form.

  • eBay Seller Protection Claim: This is for sellers who face issues with lost or damaged items. Sellers need to provide tracking information and details about the transaction, similar to the requirements of USPS.

  • Your Local Courier Service Claim: Many local courier services have their own claim forms for lost or damaged shipments, requiring similar information about the shipment’s tracking and value.

  • Travel Insurance Claim Form: Passengers can use this form to claim for lost luggage or damaged items during travel. It requires information about the lost items, purchase receipts, and other relevant documentation, mirroring USPS requirements.

  • Delivery Insurance Claim: This form is used to file claims for items insured during shipping. Similar documentation, including proof of value and details about the shipment, is necessary.

  • Homeowner's Insurance Claim Form: This is used for lost or damaged personal property, requiring thorough documentation of the items and their value. The process reflects that of filing a USPS claim.

  • Credit Card Chargeback Request: If items purchased are never received, customers can submit a chargeback request through their credit card issuers, including details about the transaction and any communication with the seller.

Dos and Don'ts

When filling out the USPS Domestic Claim form, it is essential to follow specific guidelines to ensure the process is smooth and efficient. Below is a list of ten important dos and don’ts.

  • Do file your claim online at www.usps.com/domestic-claims for faster service.
  • Do retain the original mailing container and any packaging for inspection if needed.
  • Do accurately describe the items and select the appropriate lost or damaged boxes.
  • Do attach proof of value, such as receipts or invoices, to your claim form.
  • Do keep a copy of all documents submitted for your records.
  • Don’t ignore time limits for filing claims. Be aware of deadlines based on the type of service used.
  • Don’t forget to include your original mailing receipt as it is crucial for your claim.
  • Don’t submit your claim without confirming that all information is complete and accurate.
  • Don’t return any damaged items if you are the addressee, as it may complicate the claims process.
  • Don’t fail to follow up on your claim status by calling 1-866-974-2733 if needed.

Misconceptions

  • Misconception 1: You must file a claim in person.
  • You can file domestic claims online for faster processing. Visit the USPS website for more information.

  • Misconception 2: Claims can be filed anytime after the mailing date.
  • Time limits are in place. Generally, claims must be filed within specific deadlines that depend on the type of service used.

  • Misconception 3: The form is only for items that are completely lost.
  • The form covers various situations, including items that are damaged or contain missing contents.

  • Misconception 4: You don't need to keep the mailing container.
  • It's essential to retain the original mailing container and any packaging. This is required for inspection if requested by the USPS.

  • Misconception 5: You are only eligible to claim the cost of the item.
  • Claims can also include other fees such as postage and insurance. Be sure to keep receipts for these costs.

  • Misconception 6: You can file a claim without evidence of value.
  • Proof of value is necessary to process your claim. This can be a receipt, invoice, or even an email confirmation for online purchases.

  • Misconception 7: There is only one way to file a claim.
  • Claims can be submitted online or by mail. If online filing isn’t possible, send the completed form to the designated USPS address.

  • Misconception 8: Claims for international mail can be filed without prior inquiries.
  • If you’re dealing with international mail, you must initiate an inquiry before submitting a claim unless the item is already in your possession.

  • Misconception 9: All claims are paid to the person who filed them.
  • Depending on the circumstances, payments may be made only to the mailer or the addressee. This varies by type of service used and country.

Key takeaways

  • Submit your domestic claim online via www.usps.com/domestic-claims for quicker processing. If online submission isn’t possible, mail the form to USPS Domestic Claims, PO Box 80143, St. Louis, MO 63180-0143.

  • Keep all damaged items and packaging for inspection. The Postal Service may require you to present these items upon request to determine the claim's validity.

  • Be mindful of the timelines for filing a claim. For damaged or missing items, you generally have up to 60 days from the mailing date to submit your claim, depending on the type of mail service used.

  • Ensure you include supporting documents, such as your original mailing receipt and proof of the item's value. These might consist of receipts or invoices that detail the items lost or damaged.