What is the VS 35 form used for?
The VS 35 form is a complaint report used to address issues with vehicle repairs, inspections, or purchases. It allows consumers to formally file a complaint against a facility they believe has not provided adequate service. The form should be filled out with relevant details regarding the complaint, and supporting documentation may be attached to bolster the case.
What types of complaints can be filed using the VS 35 form?
Three main types of complaints can be lodged using the VS 35 form: vehicle repair complaints, vehicle inspection complaints, and vehicle purchase complaints. Each section of the form corresponds to one of these types, allowing you to provide specific information related to your grievance.
How long do I have to file a complaint regarding vehicle repairs?
You may file a complaint about vehicle repairs within 90 days or 3,000 miles after the repairs were completed, whichever comes first. Note that if a warranty exists for the repairs, this may extend the timeline for filing a complaint.
What information do I need to provide about the facility?
When completing the VS 35 form, be sure to include the facility's name, address, and identification number. Additionally, document the name of the person you dealt with at the facility. This information helps to ensure that your complaint is directed to the right party for resolution.
Do I need to provide supporting documents with my complaint?
Yes, attaching supporting documents such as receipts, invoices, written estimates, or any guarantees is highly recommended. These documents provide valuable evidence that can help in evaluating your complaint more thoroughly. It enhances your case and may lead to a quicker resolution.
What if I need to provide additional details about my complaint?
The VS 35 form includes space for you to offer additional information that may be useful in evaluating your complaint. If needed, you can use an extra sheet of paper for this purpose. The more details you provide, the better the complaint will be understood.
Can I request a specific outcome from my complaint?
Absolutely! The form includes a section where you can specify what you want to be done to resolve the complaint to your satisfaction. Being clear about your desired outcome can assist authorities in addressing your concerns more effectively.
How should I submit my completed VS 35 form?
You can submit your completed form via email or regular mail. The preferred method is to email it to CSR@dmv.ny.gov. Alternatively, you can send it through the postal service to the Bureau of Consumer & Facility Services, PO Box 2700-ESP, Albany, NY 12220-0700. Remember to include any attachments.
What happens after I submit my VS 35 complaint?
Once you submit your complaint, a copy will likely be sent to the facility you are complaining about. The authorities will review your case and may contact you or the facility for further information. This process aims to mediate the issue and potentially resolve it to your satisfaction.
Will I need to testify if a hearing is held?
The form includes a question about your willingness to appear and testify at a hearing if one is necessary for your complaint. Your answer to this question will help the authorities understand how serious your complaint is and whether you are willing to take further steps for resolution.