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When encountering issues with vehicle services, the Vs 35 form serves as a vital tool for consumers seeking to address their complaints effectively. This form provides a structured framework to outline grievances related to vehicle repairs, inspections, and purchases. Before filing a complaint, individuals are encouraged to attempt to resolve the issue directly with the facility involved, ensuring a proactive approach to problem-solving. The form requires the identification of the complaint type—whether it pertains to repairs, inspections, or purchases—allowing the appropriate authorities to address concerns accurately. Specific details, such as the facility's identification number, the nature of the complaints, and any relevant documentation like invoices or receipts, must be provided to support the inquiry. Important time frames also come into play; for instance, the form notes that only complaints about repairs are accepted within 90 days or 3,000 miles after the service date, with certain exceptions for written warranties. By using this form, consumers can present their issues clearly and ensure that their concerns are processed in an organized manner.

Vs 35 Example

COMPLAINT REPORT

Division of Vehicle Safety

INSTRUCTIONS: (Before you file your complaint, please try to settle this matter with the facility.)

Check the appropriate box to show the type of complaint involved.

o Vehicle repair

o Vehicle inspection

o Vehicle purchase

We can only accept complaints about repairs up to 90 days or 3,000 miles (whichever comes first) after the date repairs were completed. The only exception is a written warranty that may exceed these time and/or mileage limits.

PLEASE PRINT OR TYPE ALL ENTRIES AND USE BLACK INK

FOR OFFICE USE ONLY

Facility

Number

C.O. Case

Number

CSR

Region

County

 

 

R.O. Case

Number

Your

 

 

 

 

 

 

Name of

 

 

 

 

Name

 

 

 

 

 

 

Facility

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Address - Number

 

 

 

 

 

Address - Number

 

 

 

and Street

 

 

 

 

 

 

and Street

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

City

 

State

Zip Code

City

 

 

State

Zip Code

 

 

 

 

 

 

 

 

 

Telephone Number (Include area code)

 

 

Telephone Number

 

 

 

Home (

)

 

 

Work (

)

 

(Include area code) (

 

)

 

 

 

 

 

 

 

 

 

 

Your Email Address

 

 

 

 

 

Identification Number

 

 

 

 

 

 

 

 

 

of Facility

 

 

 

 

 

 

 

 

 

 

 

 

 

Vehicle Identification

 

 

 

 

 

Name of person with whom

 

 

Number

 

 

 

 

 

 

you dealt at facility

 

 

 

 

 

 

 

 

 

 

 

 

 

Vehicle Year, Make, Model

 

 

Plate

 

Cylinders

Today’s

 

 

Current odometer reading at time

 

 

 

 

Number

 

 

Date

/

/

of filing the complaint

 

 

 

 

 

 

 

 

 

 

Date of repair/inspection/purchase

Odometer reading at time of repair/

 

 

 

 

 

/

/

 

inspection/purchase

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ANSWER QUESTIONS BELOW AND/OR ON PAGE 2 OF THIS FORM THAT APPLY TO YOUR COMPLAINT

A. Repair Complaint

1. Describe the specific reason you brought the vehicle to the repair shop:

2.

Did you ask for a written estimate of the parts and labor necessary to do the repair? o Yes

o No If Yes, attach a copy of the estimate.

3.

What was the actual cost of repair? $

 

 

(Attach invoice)

 

4.

Before the repair was performed, did you ask that any replaced part be returned to you? o Yes

o No

 

If Yes, do you have the replaced parts? o Yes o No

 

5.

Did you authorize any additional repairs? o Yes

o No Specify

 

 

6.

Were you charged for work not performed? o Yes

o No Explain

 

 

 

 

 

 

 

____________________________________________________________________________________________________________

7.

Was any unnecessary or unauthorized work performed? o Yes o No Specify

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

8. Did you go to another facility to have the problem corrected? o Yes*

o No

 

 

* If Yes, attach invoice and give us the following information about the facility:

 

 

Name

 

 

 

 

 

 

Facility ID No.

 

 

 

Street

 

 

 

 

 

 

 

 

 

 

City

 

 

State

 

Zip Code

 

 

Telephone No. (

)

 

VS-35 (8/19)

PAGE 1 OF 2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Your

B. Inspection Complaint

 

 

 

 

 

 

 

Name

 

 

 

 

 

 

Vehicle Identification

 

 

 

 

 

 

 

 

 

o Yes o No

1.

Did the inspection station refuse to inspect your vehicle?

 

Number

 

 

 

 

 

2.

Did the inspection station refuse to give you an appointment date in writing? o Yes

o No

3.

Were you told or led to believe that repairs necessary to pass inspection had to be made at the same station? o Yes o No

4.

How much were you charged for the inspection? $

 

 

 

 

 

 

 

 

 

 

 

 

5.

Inspection Certificate #

 

 

 

 

Expiration Date

 

/

/

 

 

 

 

 

 

 

 

 

 

6.

Did you receive an inspection receipt? o Yes o No

If Yes, attach a copy of the receipt.

C. Vehicle Purchase Complaint

 

 

 

 

 

 

 

 

 

 

 

Attach a copy of your Bill of Sale and/or Certificate of Sale.

 

 

 

 

 

 

 

 

 

 

1.

Were any vehicle components in need of repair or adjustment?

o Yes o No If Yes, which components?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2.

Have you gone back to the dealer for repairs or adjustments? oYes

oNo

If No, would you go back if the dealer offered to make

 

repairs or adjustments? o Yes o No

 

 

 

 

 

 

 

 

 

 

 

3.

Was a Temporary Certificate of Registration issued? o Yes

o No

If Yes, what is the facility number written on the temporary

 

registration?

 

 

 

 

 

 

 

 

 

 

 

 

 

4.

Inspection Certificate #

 

 

Expiration Date

 

/

/

 

 

 

NOTE: If a repair or diagnosis of the vehicle was made, complete Section A on the front of this form.

D.If there is additional information that will help us to evaluate your complaint, please include this information below or use an additional sheet of paper.

E.What do you want done to resolve this complaint to your satisfaction?

Are you willing to appear and testify at a hearing if one is held to resolve this complaint? o Yes o No

Attach COPIES of any supporting correspondence and/or documents such as receipts, invoices, written estimates, written guarantees or warranties, cancelled checks or credit card transaction forms. Email is the preferred and most efficient method of communication.

Sign below and email or mail this complaint form with all necessary attachments to: CSR@dmv.ny.gov or BUREAU OF CONSUMER &

FACILITY SERVICES, PO BOX 2700-ESP, ALBANY NY 12220-0700. Phone: (518) 474-8943 Fax: (518) 486-4102

I understand that a copy of this form and any or all of the enclosed information may be sent to the facility shown on the front of this form. By written or typed signature, I attest that all information provided in this complaint is true and factual to the best of my knowledge.

X

(Written or Typed Signature)

(Date)

VS-35 (8/19)

dmv.ny.gov

reset/clear

PAGE 2 OF 2

 

 

 

Form Characteristics

Fact Name Details
Governing Authority This form is governed by New York State vehicle safety laws.
Purpose of the Form The VS-35 form is designed for individuals to report complaints regarding vehicle repairs, inspections, or purchases.
Filing Time Limit Complaints about vehicle repairs must be filed within 90 days or 3,000 miles after the repair, whichever comes first.
Written Warranty Exception A written warranty may allow for complaints beyond the usual time and mileage limits.
Required Information Complainants must provide detailed information such as the facility's identification number, their contact details, and specifics about the vehicle.
Email Communication Email submissions are recommended for efficiency when sending the complaint and supporting documents.
Signature Requirement Complainants must attest that all information provided on the form is true and accurate by including a signature.
Attachments Complainants should include copies of relevant documents, such as receipts or estimates, to support their complaints.

Guidelines on Utilizing Vs 35

Filling out the VS 35 form is about sharing your experience and concerns regarding vehicle safety or service. Once you complete the form, it is essential to submit it along with any supporting documents to the appropriate address provided on the form. This will help ensure your complaint is reviewed effectively.

  1. Begin by checking the appropriate box for the type of complaint: vehicle repair, vehicle inspection, or vehicle purchase.
  2. Print or type all entries clearly, using black ink.
  3. Fill in your name and contact information, including your address, telephone numbers, and email address.
  4. Provide the identification number of the facility and vehicle identification number.
  5. Enter the details of the vehicle, including the year, make, model, plate number, and current odometer reading.
  6. Record the date of filing the complaint and the date of repair, inspection, or purchase.
  7. Answer the applicable questions in Section A regarding your repair complaint, detailing the issues you encountered.
  8. If applicable, attach any relevant documents such as estimates or invoices to support your claims.
  9. For inspection complaints, respond to questions about the inspection process you experienced.
  10. For vehicle purchase complaints, indicate whether any components needed repair and if you returned to the dealer.
  11. Provide additional information that might help evaluate your complaint if necessary.
  12. State what resolution you seek regarding your complaint.
  13. Sign and date the form, indicating the truthfulness of your information.
  14. Email or mail the completed form along with any attachments to the provided contact information.

What You Should Know About This Form

What is the VS 35 form used for?

The VS 35 form is a complaint report used to address issues with vehicle repairs, inspections, or purchases. It allows consumers to formally file a complaint against a facility they believe has not provided adequate service. The form should be filled out with relevant details regarding the complaint, and supporting documentation may be attached to bolster the case.

What types of complaints can be filed using the VS 35 form?

Three main types of complaints can be lodged using the VS 35 form: vehicle repair complaints, vehicle inspection complaints, and vehicle purchase complaints. Each section of the form corresponds to one of these types, allowing you to provide specific information related to your grievance.

How long do I have to file a complaint regarding vehicle repairs?

You may file a complaint about vehicle repairs within 90 days or 3,000 miles after the repairs were completed, whichever comes first. Note that if a warranty exists for the repairs, this may extend the timeline for filing a complaint.

What information do I need to provide about the facility?

When completing the VS 35 form, be sure to include the facility's name, address, and identification number. Additionally, document the name of the person you dealt with at the facility. This information helps to ensure that your complaint is directed to the right party for resolution.

Do I need to provide supporting documents with my complaint?

Yes, attaching supporting documents such as receipts, invoices, written estimates, or any guarantees is highly recommended. These documents provide valuable evidence that can help in evaluating your complaint more thoroughly. It enhances your case and may lead to a quicker resolution.

What if I need to provide additional details about my complaint?

The VS 35 form includes space for you to offer additional information that may be useful in evaluating your complaint. If needed, you can use an extra sheet of paper for this purpose. The more details you provide, the better the complaint will be understood.

Can I request a specific outcome from my complaint?

Absolutely! The form includes a section where you can specify what you want to be done to resolve the complaint to your satisfaction. Being clear about your desired outcome can assist authorities in addressing your concerns more effectively.

How should I submit my completed VS 35 form?

You can submit your completed form via email or regular mail. The preferred method is to email it to CSR@dmv.ny.gov. Alternatively, you can send it through the postal service to the Bureau of Consumer & Facility Services, PO Box 2700-ESP, Albany, NY 12220-0700. Remember to include any attachments.

What happens after I submit my VS 35 complaint?

Once you submit your complaint, a copy will likely be sent to the facility you are complaining about. The authorities will review your case and may contact you or the facility for further information. This process aims to mediate the issue and potentially resolve it to your satisfaction.

Will I need to testify if a hearing is held?

The form includes a question about your willingness to appear and testify at a hearing if one is necessary for your complaint. Your answer to this question will help the authorities understand how serious your complaint is and whether you are willing to take further steps for resolution.

Common mistakes

Filling out the VS-35 form can be straightforward, but common mistakes can cause delays or affect the outcome of your complaint. One frequent error is not checking the proper box for the type of complaint. Select only one option: vehicle repair, vehicle inspection, or vehicle purchase.

Another common issue is overlooking the time limit for submitting complaints. Complaints related to repairs should be made within 90 days or 3,000 miles after the work was completed. Failing to adhere to this limit might result in the complaint being dismissed.

Many people forget to provide complete contact information. It's essential to include both home and work telephone numbers, along with an email address, to facilitate communication. Incomplete information can hinder the processing of the complaint.

Additionally, the request for identification numbers is sometimes ignored. Ensure that the facility's identification number and the vehicle identification number (VIN) are correctly filled out. Incorrect or missing numbers can lead to confusion and delays in processing.

When detailing the specific reason for visiting the repair shop, be concise yet thorough. Vague descriptions may not provide enough context for the complaint, leading to inadequate follow-up. Specificity in grievances aids in resolution.

Attachments are critical for substantiating your claims. Many forget to include copies of estimates, invoices, or written correspondence. Failing to attach necessary documentation can weaken your complaint and delay action.

Another mistake occurs when individuals respond to questions without sufficient detail. For example, merely stating "Yes" or "No" to questions about whether they were charged for work not performed does not provide enough context. Specific explanations are necessary to clarify the situation.

Sometimes, people skip the section about how they want their complaint resolved. Clearly articulating your desired outcome helps the agency understand and potentially facilitate a resolution.

Lastly, not signing and dating the form is a notable oversight. Without a signature, the complaint may not be considered valid. Ensure the form is signed and dated to confirm its authenticity before submission.

Documents used along the form

The Vs 35 form is a vital document for filing complaints related to vehicle safety and service issues. When submitting this form, it is often helpful to include additional documents that support your complaint. Below is a list of common forms and documents that may accompany the Vs 35 to strengthen your case.

  • Invoice or Repair Receipt: This document details the charges associated with your vehicle's repair. It should include the service performed, parts replaced, and costs incurred. Attaching this is essential for verifying the amount paid and work done.
  • Written Cost Estimate: If you requested a written estimate prior to repairs, this document should outline the anticipated costs for parts and labor. It supports your claims regarding any discrepancies in billing.
  • Inspection Receipt: This shows proof of your vehicle's inspection, including any findings by the inspection station. It may be necessary to illustrate any issues identified during the inspection process.
  • Bill of Sale or Certificate of Sale: This document is crucial when making a complaint about a vehicle purchase. It provides proof of the transaction and details about the vehicle purchased.
  • Warranty Documentation: If your vehicle is under warranty, include any documents related to that warranty. They may offer protection for costs associated with repairs that are covered under warranty terms.
  • Additional Correspondence: Any emails, letters, or written communication with the facility or dealer can provide context and support for your case. This can include follow-up requests for repairs or complaints made prior to filing.

Gathering these documents can significantly enhance the effectiveness of your complaint. Ensure that all documents are copies, as the authority may keep them for their records. Carefully review your submission for completeness before mailing or emailing your complaint along with these supporting documents.

Similar forms

The Vs 35 form serves as a formal avenue for individuals to report issues related to vehicle repairs, inspections, and purchases. Several other documents fulfill similar functions in addressing consumer grievances and protecting their rights. Below is a detailed list of six such documents:

  • Consumer Complaint Form: This generic form allows individuals to lodge complaints across various sectors, including automotive services. Like the Vs 35, it gathers essential information about the complainant and the nature of the complaint, often detailing what resolution is sought.
  • Warranty Claim Form: Used by consumers to request remedy under warranty provisions, this form closely parallels the Vs 35 in that it outlines specific issues related to defective products or inadequate repairs, requiring supporting documents such as prior estimates or invoices.
  • Better Business Bureau (BBB) Complaint Form: Consumers can utilize this form to file complaints against businesses, including car repair shops. Similar to the Vs 35, it collects detailed information about the service received and the desired resolution, aiming to mediate disputes between consumers and businesses.
  • Dispute Resolution Form: Often provided by automotive manufacturers or dealers, this form is used to resolve disputes regarding vehicle sales or repairs. Like the Vs 35, it emphasizes documenting issues while capturing the desired resolution, thus enabling mediation or arbitration processes.
  • State Consumer Protection Agency Complaint Form: This form is available in many states for consumers facing problems with businesses, particularly in the automotive sector. It mirrors the Vs 35's structure by collecting comprehensive information about the issue, allowing state agencies to investigate and mediate disputes.
  • Automobile Lemon Law Complaint Form: Specifically tailored for consumers dealing with defective vehicles, this form enables individuals to report vehicles they believe qualify under lemon laws. Similar to the Vs 35, it requires detailed documentation and aims to provide a remedy for unresolved automotive issues.

Each of these forms shares a common goal: to empower consumers in addressing grievances effectively and efficiently. Through detailed documentation and clear requests for resolution, they facilitate communication between consumers and service providers.

Dos and Don'ts

When filling out the Vs 35 form, be aware of the following do’s and don’ts:

  • Do settle any disputes with the facility before submitting the complaint.
  • Do print or type your entries clearly in black ink.
  • Do attach supporting documents such as receipts and estimates.
  • Do provide complete and accurate information, including the facility's identification number.
  • Don't wait too long; ensure the complaint is filed within 90 days or 3,000 miles of the repair.
  • Don't leave any sections blank unless they are not applicable to your situation.
  • Don't forget to include your email address for efficient communication.

Misconceptions

Here are four misconceptions about the VS-35 form, aimed at helping you better understand its purpose and use.

  • Misconception 1: The VS-35 form can be used for any complaints.
  • Many believe that this form covers all types of complaints related to vehicles. However, it is specifically designed for complaints regarding vehicle repairs, inspections, or purchases.

  • Misconception 2: You need to submit the form immediately after the issue arises.
  • Some people think they must file the VS-35 form right away. In reality, you must submit a complaint about vehicle repairs within 90 days or 3,000 miles post-repair, whichever comes first.

  • Misconception 3: Attachments are optional.
  • Another common myth is that you can submit the form without any documentation. To effectively process your complaint, it is critical to attach copies of any supporting documents, such as receipts, invoices, or written estimates.

  • Misconception 4: Filing a complaint guarantees a resolution.
  • Lastly, some believe that submitting a VS-35 form will automatically result in a resolution to their complaint. While it is an important step, there is no guarantee that the issue will be resolved in your favor.

Key takeaways

Filling out the VS-35 form correctly is essential to effectively address your complaint regarding vehicle services. Here are some key takeaways to guide you through the process:

  • Before submitting the form, attempt to resolve the issue directly with the facility. This initial step can sometimes lead to a satisfactory conclusion.
  • Clearly identify the type of complaint on the form: vehicle repair, vehicle inspection, or vehicle purchase. Make sure to check the appropriate box.
  • Vehicle repair complaints must be filed within **90 days** or before **3,000 miles** are traveled after the repair is completed. Exceptions apply only to specific written warranties.
  • Use black ink for all entries, and ensure that you print or type your information. This enhances the clarity of your submission.
  • Provide accurate details such as your contact information, the facility’s identification number, and the vehicle's identification number. Missing information can delay your case.
  • If applicable, attach relevant documents, such as invoices or written estimates. These documents support your claims and provide proof of your grievances.
  • Answer all questions thoroughly. Each section is designed to gather specific information related to your complaint. Ignoring questions can leave gaps in your case.
  • Make sure to articulate clearly what resolution you seek. Clearly state your expectations, whether it's a refund, repair, or other compensation.
  • Be prepared to provide additional details if needed. If further information can shed light on your complaint, include it as an attachment or on a separate sheet.
  • Finally, remember to sign and date the form before submission. An unsigned form will not be processed, which could stall your complaint further.

By keeping these takeaways in mind, you can better navigate the filling out and submission of the VS-35 form, leading to a more effective resolution of your complaint.