Fill Out Your Warranty Guide Form

What is the purpose of the Warranty Start Form (WAR275)?

The Warranty Start Form (WAR275) serves to officially initiate the warranty period for a vehicle. This process must be carried out on the day that the retail customer or an Authorized Representative takes possession of the vehicle, either financially or physically. Completing this form is essential because it ensures that the warranty coverage begins on the correct date, which can affect the claims process and the warranty length itself.

Who is considered an Authorized Representative for signing the WAR275?

An Authorized Representative, as defined by DTNA Warranty, is an individual who holds a power of attorney to act on behalf of the customer, fleet, or end user of the vehicle. This means that the representative has the legal authority to sign the WAR275 on behalf of the actual purchaser. If a dealer or dealer administrator needs to sign for the customer, they must provide documentation proving their authority, which is crucial to prevent any warranty disputes later on.

How should DTNA dealers submit the Warranty Start Form?

DTNA dealers should attach the completed WAR275 form to the vehicle's Product or WSC Registration in OWL after ensuring the in-service information is updated. For those who do not have access to OWL, the form should be scanned and emailed directly to the Warranty Department at WarrantyDEP@Daimler.com. It is important to note that this Warranty Guide should not be included with the submission to avoid confusion or processing delays.

What information must be included in the Warranty Start Form?

The Warranty Start Form requires several key pieces of information. This includes details about the dealer such as name, contact information, and dealer code. Vehicle-specific information is also necessary, including the Vehicle Identification Number (VIN), in-service date, and vocation type. The form must be signed by the customer, confirming their understanding of the warranty terms as well as their acknowledgment of receiving the necessary manuals for the vehicle. All this information is vital in ensuring that warranty claims can be processed smoothly in the future.

Completing the Warranty Start Form (WAR275) may seem straightforward, yet many people make common mistakes that can delay the registration process. Recognizing these pitfalls can save time and ensure that your vehicle warranty begins smoothly.

One frequent error is not signing the form on the same day the vehicle is either financially or physically possessed by the customer or authorized representative. This signature is crucial, as it confirms that the warranty registration aligns with the actual sale date.

Another common oversight occurs when individuals fail to provide the necessary power of attorney documentation if they are signing on behalf of someone else. A dealer representative cannot sign for the customer without this crucial paperwork. Make sure to have all the documents ready to avoid complications.

Inaccurate vehicle information can create headaches as well. Many users neglect to double-check the Vehicle Identification Number (VIN). The VIN must have exactly 17 characters. Missing or incorrect characters can lead to incorrect warranty registration, causing delays in processing.

It’s not uncommon for people to skip over filling in the in-service date correctly. This date marks when the vehicle truly enters service, and if this detail is missing or incorrect, it can void the warranty. Always verify this crucial date before submitting.

Choosing the incorrect vocation can also pose significant issues. Applicants should only select one vocation when filling out the form. Selecting multiple options may confuse the registration process and lead to complications in the warranty assignment.

Contact information must also be accurate. Failing to list a valid phone number or email can hinder communication. If the warranty department needs to reach you regarding your vehicle and they can’t, it can result in missed notices about recalls or warranty claims.

Additionally, it's crucial to attach the correct form and not to include the Warranty Guide with your submission. This mistake can lead to unnecessary complications and delays in processing your warranty registration.

Lastly, some people overlook the significance of keeping a copy of the completed form. This record serves as a personal reference and can provide proof of submission should any issues arise in the future. Always save a copy for your files after you submit.

Steering clear of these common mistakes will help ensure that your warranty registration goes off without a hitch. A little attention to detail can make a big difference!

The Warranty Guide form (WAR275) is a vital document for initiating warranty coverage on vehicles. Several other forms and documents are commonly associated with the warranty process. Each of these plays a specific role and is essential for ensuring compliance and effective communication between customers, dealers, and manufacturers.

• Warranty Registration Form: This form is used to register a vehicle under warranty. It collects information about the vehicle, owner, and dealer. Submission is crucial for validating warranty coverage.
• Power of Attorney Document: This document grants a designated person the authority to act on behalf of another regarding the warranty process. It is necessary if someone other than the vehicle owner is submitting the Warranty Start Form.
• Owner's Warranty Information Booklet: This booklet offers detailed information about the warranty coverage, terms, and conditions applicable to the vehicle. It should be provided to the customer upon vehicle delivery.
• Maintenance Manual: This manual outlines the recommended maintenance procedures and schedules for the vehicle. Adhering to these guidelines is often a condition for keeping the warranty valid.
• Operator's Manual: This manual includes essential instructions for the safe and efficient operation of the vehicle. Customers should review this to understand how to properly use their vehicle and avoid issues that may void the warranty.
• Recall Notification Form: This form is used to inform vehicle owners about any recalls affecting their vehicle. It's important for safety, as it details required actions to maintain compliance and warranty status.
• Extended Warranty Options Information: This document outlines available extended coverage plans beyond the standard warranty period. Customers should consider this for additional protection.

Understanding these documents is essential for maintaining vehicle warranty coverage and ensuring all parties are informed throughout the warranty period. Proper handling of these forms contributes to a smoother experience for vehicle owners and dealers alike.

• Warranty Registration Form: Similar to the Warranty Start Form, this document also aims to establish and confirm the warranty period for a vehicle. It requires details about the vehicle and the owner to ensure proper registration, making it essential for warranty claims.

• Owner’s Warranty Information Book: This document outlines the terms and coverage details of the warranty. While the Warranty Start Form initiates the warranty, the Owner’s Warranty Information Book provides the necessary information the vehicle owner needs to understand their rights and responsibilities under the warranty.

• Maintenance Manual: The Maintenance Manual offers guidelines on how to care for and maintain the vehicle in order to keep the warranty valid. It complements the Warranty Start Form by detailing the maintenance practices required to prevent warranty issues.

• Power of Attorney Document: This document can empower an authorized representative to act on behalf of the vehicle owner. It is critical if someone other than the owner is completing the Warranty Start Form, ensuring proper authority is granted.

• Vehicle Registration Document: Similar in nature, this document officially records ownership of the vehicle with the relevant authorities. It often must be presented when initiating warranty coverage, establishing a link between the vehicle and its owner.

• Extended Warranty Plan Document: Unlike the standard warranty, this document details options for purchase of extended coverage. It aligns closely with the Warranty Start Form as both assess the warranty needs of the vehicle owner.

• Claim Submission Form: This form is used when a warranty claim needs to be made. It builds on the information contained in the Warranty Start Form by requiring specific details about the issue and assists in processing warranty repairs.

When filling out the Warranty Guide form, following these guidelines can enhance the accuracy and efficiency of your submission.

• Do: Complete the form on the day the customer takes possession of the vehicle.
• Do: Ensure that the form is signed by the retail customer or the Authorized Representative.
• Do: Use the correct vehicle VIN, noting that it must contain exactly 17 characters.
• Do: Choose only one vocation/application when indicating how the vehicle will be used.
• Do: Attach the completed form directly to the vehicle's Product Registration in OWL.
• Don't: Forget to save a copy of the completed form for your records.
• Don't: Submit the WAR275 Guide along with your form; it is specifically not required.
• Don't: Use the dealer or dealer administrator's signature unless accompanied by power of attorney documentation.
• Don't: Leave any fields blank; all required information must be filled out completely.
• Don't: Neglect to provide accurate customer and vehicle details, as discrepancies can delay processing.

Misconceptions about the Warranty Guide form can lead to confusion and delays in the warranty registration process. Here are six common misconceptions and clarifications about the Warranty Start Form (WAR275):

• 1. The dealer can register the warranty at any time. In reality, the warranty must be registered on the day the customer takes possession of the vehicle. Timeliness is key for warranty activation.
• 2. An unauthorized person can sign the form. Only the retail customer or a person with power of attorney can sign the WAR275. If the customer cannot sign, a copy of the power of attorney must be provided.
• 3. All vehicles are eligible for warranty registration. The vehicle must meet specific criteria for its vocation or usage. It’s essential that the selected vocation matches the vehicle’s application.
• 4. There is no need to send a copy of the form after submission. Dealers must scan the signed form and send it to the designated email address. Keeping a copy for their records is also crucial.
• 5. The WAR275 Guide should be submitted with the form. This is a misconception. The Warranty Guide should not be included with the form submission; only the WAR275 form itself should be sent.
• 6. Vocation needs can be changed after submission. Once the form is submitted, changing the selected vocation can be problematic. It is important to ensure the vocation chosen reflects the intended use of the vehicle from the start.

Here are some key takeaways about filling out and using the Warranty Guide form, known as the Warranty Start Form (WAR275):

• Important Timing: Complete and sign the form on the same day the customer or Authorized Representative takes possession of the vehicle, whether financially or physically.
• Authorized Representatives: Only individuals who hold a valid power of attorney for the customer can sign the form on their behalf. Ensure you have the necessary documentation to avoid delays.
• Submission Process: If you are a DTNA dealer without access to OWL, you must scan and email the completed form to WarrantyDEP@Daimler.com. Do not forget to update the vehicle’s in-service information in OWL.
• Vocation/Applications: Clearly specify the vehicle's intended vocation on the form. This is crucial since warranties can vary based on the type of use, be it heavy haul, construction, logging, or mobile lab services.
• Keep a Copy: After completing the WAR275 form, make sure to save a copy for your records. This step is vital for future reference and to ensure compliance with warranty terms.