1. What should I do first when filing a death claim with Great Western Insurance?
To initiate the claim process, fill out the front of the Death Claim form. After completing it, fax the form to Great Western Insurance at 1-801-689-1392. As an essential next step, send a copy of the deceased's death certificate to the Home Office within 30 days. Remember, the death certificate does not need to be certified.
2. Are there any specific requirements for claims on First-Day coverage policies?
Yes, for claims on First-Day coverage policies that fall within the two-year contestable period, you must attach a completed death certificate indicating the cause of death. Additionally, ensure that the Medical Information Authorization section on the reverse side of the form is completed. Payment will not be processed until these documents are received and reviewed.
3. How quickly can I expect the refund of premiums paid?
The refund of any premiums paid will be issued immediately upon receipt of your completed claim form. However, further payment of other claim amounts will only occur after the necessary medical information and death certificate have been received and assessed by the insurance company.
4. What if the funeral home is not listed as an assignee or beneficiary?
If the funeral home is not designated as an assignee or beneficiary in the policy, you must include a valid assignment with the family's signature along with a filed death certificate when submitting your claim. This step ensures that the funeral home can legally receive payment for services rendered.
5. How can I ensure that my claim is processed smoothly?
To facilitate a smooth processing of your claim, submitting an itemized statement alongside the completed claim form is highly recommended. This itemized statement should detail the costs associated with the funeral services provided.
6. What impact does the Away-from-Home Benefit have on my claim?
The Away-from-Home Benefit applies if the insured passed away 250 or more miles from their primary residence and the policy is for $2,000 or greater. If you are applying for this benefit, make sure to indicate your intention clearly on the claim form, as it may affect payment and coverage decisions.
7. Who should I contact if I have questions about the claim process?
If you have any questions regarding the death claim process, do not hesitate to reach out to the Claims Department at Great Western Insurance. You can contact them at 1-866-689-1402, where representatives will be available to assist you.
8. What is included in the Medical Information Authorization?
The Medical Information Authorization allows Great Western Insurance to obtain any relevant medical history, treatment records, and other necessary health information that may impact the assessment of the claim. This is particularly important for First-Day coverage policies that have been active for less than two years. It’s essential to sign this authorization if required, for the claim to proceed effectively.